Android Client App Crashing when remote streaming

Beta Community Android
#1

Hello,

We just returned to our cabin after several months. When we arrived, we have foung that none of our Channels DVR clients will connect remotely.
Each time I attempt to connect using the "Away From Home" option, as we have always used, it crashes completely out of the app. I have tested this on several clients, Shield TV, Chromecast with Google TV, and ONN TV box.

I have a backup DVR server set up here and have been able to connect locally using the "At Home" option from the same clients. Armed with this knowledge, I enabled Tailscale on the server and the Shield client and have successfully established a connection to the main server at home.

All clients are Android TV, running Beta 7.24.427. The server is on Pre-Release 2025.07.24.0440. I have submitted client diagnostics from the Shield system. I also have submitted logs from the main server as: 1ddffa75-dc95-4f69-a24f-c60d9cb0300c

I have also submitted this same support request by email.
Thank you.

#2

Fixed in latest beta release

#3

@eric and @tmm1
I updated to the latest Android beta client 7.25.2049 and it's still unable to establish a remote connection.
I am now getting an error message before I am able to athenticate the connection to the server.
"DVR Access Failure" "Required value 'server' missing at $"
I have submitted logs from the client, and server logs are 073d2705-8579-4cdf-8afd-8147b75c0fda .

Channels_20250726_075905
Channels_20250726_0759051920×1080 35.8 KB

#4
#5

That did the trick! Remote access seems to be working as it should. Thank you!

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