We don't really have something like this for other kinds of lookups like this, and it isn't really valuable for us for debugging, so I'm not sure if it's something we'll get a chance to implement.
Thanks for reporting this. I've added handling to ignore this sort of transient error.
I poked it every way from the individual file and ALSO retriggered the match maker code in Settings
Interesting... looks like I shouldn't trigger all the things on the individual level... looks like it got angry that the file was in use (due to video index scan) while trying to write timestamps*
2024/02/14 14:09:26.507160 [IDX] Generating video index for file-29411: SciFi Fantasy\Terminator\Terminator - Dark Fate (2019).mkv
2024/02/14 14:10:27.452704 [MTS] Rewriting video timestamps for file-29411: Terminator - Dark Fate (2019).mkv
2024/02/14 14:10:29.908169 [DVR] Running commercial detection on file 29411 (SciFi Fantasy\Terminator\Terminator - Dark Fate (2019).mkv)
2024/02/14 14:10:56.711306 [WRN] Server requested a slowdown while getting movie info for tmdb/624860: retrying in 7s
2024/02/14 14:11:03.851659 [WRN] Server requested a slowdown while getting movie info for tmdb/624860: retrying in 1s
2024/02/14 14:11:07.757240 [WRN] Server requested a slowdown while getting movie info for tmdb/122: retrying in 7s
2024/02/14 14:11:14.916375 [WRN] Server requested a slowdown while getting movie info for tmdb/122: retrying in 1s
2024/02/14 14:11:18.985399 [WRN] Server requested a slowdown while getting movie info for tmdb/8010: retrying in 7s
2024/02/14 14:11:30.897431 [WRN] Server requested a slowdown while getting movie info for tmdb/106: retrying in 5s
2024/02/14 14:11:36.174887 [WRN] Server requested a slowdown while getting movie info for tmdb/106: retrying in 1s
2024/02/14 14:11:40.137161 [WRN] Server requested a slowdown while getting movie info for tmdb/177: retrying in 7s
2024/02/14 14:11:47.319354 [WRN] Server requested a slowdown while getting movie info for tmdb/177: retrying in 1s
2024/02/14 14:11:51.731992 [WRN] Server requested a slowdown while getting movie info for tmdb/242828: retrying in 6s
2024/02/14 14:11:58.116431 [WRN] Server requested a slowdown while getting movie info for tmdb/242828: retrying in 1s
2024/02/14 14:12:02.904455 [WRN] Server requested a slowdown while getting movie info for tmdb/15283: retrying in 6s
2024/02/14 14:12:09.062127 [WRN] Server requested a slowdown while getting movie info for tmdb/15283: retrying in 1s
2024/02/14 14:12:13.207767 [WRN] Server requested a slowdown while getting movie info for tmdb/10515: retrying in 7s
2024/02/14 14:12:22.874500 [WRN] Server requested a slowdown while getting movie info for tmdb/943: retrying in 7s
2024/02/14 14:12:30.025875 [WRN] Server requested a slowdown while getting movie info for tmdb/943: retrying in 1s
2024/02/14 14:12:33.785739 [WRN] Server requested a slowdown while getting movie info for tmdb/623: retrying in 7s
2024/02/14 14:12:44.020805 [WRN] Server requested a slowdown while getting movie info for tmdb/603692: retrying in 7s
2024/02/14 14:12:51.173371 [WRN] Server requested a slowdown while getting movie info for tmdb/603692: retrying in 1s
2024/02/14 14:12:54.897396 [WRN] Server requested a slowdown while getting movie info for tmdb/2501: retrying in 7s
2024/02/14 14:13:02.064658 [WRN] Server requested a slowdown while getting movie info for tmdb/2501: retrying in 1s
2024/02/14 14:16:13.361739 [ERR] Missing file to delete #29277 C:\DVR\TV\NHL Hockey\NHL Hockey St Louis Blues at Buffalo 2024-02-10-1200.mpg: CreateFile C:\DVR\TV\NHL Hockey\NHL Hockey St Louis Blues at Buffalo 2024-02-10-1200.mpg: The system cannot find the file specified.
2024/02/14 14:16:14.877672 [DVR] Deleted #23059 \\zulu\Movies\Action\Goon (2012).mp4 (user)
2024/02/14 14:16:15.747159 [ERR] Missing file to delete #22972 C:\DVR\TV\NHL Hockey\NHL Hockey Detroit Red Wings at St L 2023-12-12-1830.mpg: CreateFile C:\DVR\TV\NHL Hockey\NHL Hockey Detroit Red Wings at St L 2023-12-12-1830.mpg: The system cannot find the file specified.
2024/02/14 14:16:42.962672 [MTS] Statistics for #29411 "Terminator - Dark Fate (2019).mkv": skipped=12566821833 discontinuity_detected=0 transport_errors=17989442 invalid_pts=19 invalid_dts=6 saw_pcr=true saw_pmt=false highest_pts=0.000000
2024/02/14 14:16:43.677045 [IDX] Finished video index generation for file-29411 in 437s
2024/02/14 14:16:44.266662 [ERR] Rewriting video timestamps for file-29411 failed: replace \\zulu\Movies\SciFi Fantasy\Terminator\.Terminator - Dark Fate (2019).mkv.1342651899 \\zulu\Movies\SciFi Fantasy\Terminator\Terminator - Dark Fate (2019).mkv: Access is denied.
I readily admit that I had no reason to rewrite timestamps (not even sure what that's for), but was just trying to trigger any issues... I see nothing wrong, though
Yes, please don't just hit random things on files without knowing that they're for or why you're doing it.
Using "Rewrite Timestamps" is useful in specific cases when instructed by us, but doing it always has the chance to corrupt the file (anything you do to modify a file has the chance to do that), and the rewriter can't rewrite an .mkv (it only handles MPEG-TS).
Noted, sorry 
Update:
In the latest update we are now processing Recordings as soon as they are completed and will be adding Trailers to them if they are available. This is the sort of small improvements we're able to achieve with this new system we new have in place.
For recordings that you already have, they will get updated over night, but if there's a recording you particularly want to see the trailer for now, you can manually refresh the metadata for it.
Is there any way you can set the default resolution? I tried to watch a few on my Apple TV but they're all 720p and look absolutely terrible upscaled to 4K. I'd rather add my own if that's the best it can do.
They do look terrible, but it’s the best quality we can get for them for now. Some work can be done to improve it, but it’s something that will happen in the future.
Oh okay, no problem. I'm a patient man—some days more than others. 
Thanks for the update. 
The time that the daily refresh runs is now randomized per DVR to run at a unique time in the day for each DVR. Previously it would happen at midnight local time.
Is this going to automatically download Trailers?
I'm hoping not and that it just uses a url link.
Good question because I really do not care for Movie trailers. Is there a way to disable if it downloads trailers.
Nothing is downloaded
Thanks everyone on your testing of this. It was very helpful to get early testers to confirm the cloud components were able to withstand the usage and to tune things as we roll this out to a wider audience.
If you update to the latest TestFlight beta and latest DVR pre-release you should see improved quality.
@eric i looked at the tail end of my schedule (i enabled movie matching about a week ago) and I have a few recordings scheduled that are in my library already.
I submitted logs if that helps. The movie in question is "the longest day". There are a few more as well.
3017a755-42d0-41f9-b59d-d2f58f871b9d
I also have an imported movie scheduled to be recorded again. I imported the movie on Sunday (or maybe Monday, the latest).
Logs have been submitted as 43eb9f2d-1856-4bd1-ad3b-489c5c02bd09.
@slampman @mjitkop Thanks you both for the reports. It looks like there was something going on with the cloud component that didn't collect all of the IDs that it should have to be able to get that to match.
Your DVRs will synchronize the missing data over the next 24 hours.
Updated and rechecked the top two rows of movies. Eight of the trailers played at 1080p, one played at 1440p, and one at 4K. I hope they all default to 4K eventually, but it's already a big improvement. Thanks!
