Cannot get guide data or setup

image

api_key= Should that have the actual key there?

None work Cable or OTA.

Yes, but are you providing an api key value? I don't know if including that as an empty field will cause problems?

What Api Key all you do when you setup a provider is use the zipcode.

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Ah, thanks. I thought you were trying to manually pull from the API.

I tried to add a lineup to my HDFX and when I hit the search icon I was presented with:

this.state.providers.map is not a function
render@http://192.168.88.140:8089/admin/components/DeviceChannelsModal.jsx:859
aP@http://192.168.88.140:8089/node_modules/react-dom/cjs/react-dom.production.min.js:187
qi@http://192.168.88.140:8089/node_modules/react-dom/cjs/react-dom.production.min.js:186
pi@http://192.168.88.140:8089/node_modules/react-dom/cjs/react-dom.production.min.js:269
a@http://192.168.88.140:8089/node_modules/react-dom/cjs/react-dom.production.min.js:250
Y@http://192.168.88.140:8089/node_modules/react-dom/cjs/react-dom.production.min.js:250
ak@http://192.168.88.140:8089/node_modules/react-dom/cjs/react-dom.production.min.js:250
Tj@http://192.168.88.140:8089/node_modules/react-dom/cjs/react-dom.production.min.js:243
c@http://192.168.88.140:8089/node_modules/react-dom/cjs/react-dom.production.min.js:123
b@http://192.168.88.140:8089/node_modules/scheduler/cjs/scheduler.production.min.js:18
Nf@http://192.168.88.140:8089/node_modules/react-dom/cjs/react-dom.production.min.js:122
an1@http://192.168.88.140:8089/node_modules/react-dom/cjs/react-dom.production.min.js:123
jg@http://192.168.88.140:8089/node_modules/react-dom/cjs/react-dom.production.min.js:122
ig@http://192.168.88.140:8089/node_modules/react-dom/cjs/react-dom.production.min.js:237
Jg@http://192.168.88.140:8089/node_modules/react-dom/cjs/react-dom.production.min.js:133
B71</jl.prototype.setState@http://192.168.88.140:8089/node_modules/react/cjs/react.production.min.js:12
searchZip/<@http://192.168.88.140:8089/admin/components/DeviceChannelsModal.jsx:794
responseData@http://192.168.88.140:8089/admin/globals.jsx:144

Maybe that helps narrow things down.

Your subscription expire?

2023/08/18 10:35:56.396226 [DVR] Fetching guide data for 44 stations in USA-OTA97070 @ 2023-08-18 10:30AM
2023/08/18 10:35:56.480475 [DVR] Error fetching guide data: invalid response for /lineups/USA-OTA97070/grid?api_key=&startDateTime=2023-08-18T10:30-07:00&endDateTime=2023-08-18T16:30-07:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=113177,82713,124857,102304,20292,21722,44934,82454,30306,20378,32190,106950,127677,96907,56742,83483,32747,58669,58675,34621,105669,46113,102303,47889,96908,54832,41465,108290,62792,89527,30307,46115,83167,58671,53063,127676,96891,46114,70502,77621,96890,58673,91523,82455: 403 Forbidden

image

Yeah, same entry in my logs.

24873bfd-973d-45f4-aeaf-bff5e3219ffb submitted.

Edit: I'm seeing the same logs for all of my guides.

Maybe they are just having Problems with the servers will wait for support. or use the HDHomeRun Guide.

I really have nothing to record right now .. was just doing some testing ran accross this problem.

I got the same " invalid response for /lineups? ...... 403 Forbidden" popup message when I tried to add my zip code to "Pick Guide Provider"

Same problem, just subscribed, trying to set up server with UK post code.

Same problem, just restarted my subscription. Tried deleting and redownloading, tried adding a new provider. Logs are full of 403 errors with an URI which includes a blank api key.

Logs: af315db4-b70c-42f3-b573-17f9688e2d79

Same issue. Sent in my logs.

8c722cd0-0a86-420b-ab91-d3d3289af012

yeah im having the same issue, something with the api must be down, was working earlier today.

Same issue here. Same 403 errors already noted. Hopefully it's a simple outage.

It's an outage:

https://community.getchannels.com/t/outage-gracenote-guide-data-is-currently-unavailable/37242/2

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This issue is now resolved. Please visit your Channels DVR Server web admin to manually update your server by using the Check for Updates button, or just wait and in a few hours it will just update itself automatically.

had an issue with a symlink clash, was able to get the latest update via the UI after removing it.