I'm trying to enable multiview on my Apple TV and it turns on for a half a second and then turns right back off. I tried enabling it on the server side but it is still off. Is anyone else having this problem?
This is the first we've heard of anything like this. Can you be more detailed in what you mean by "turns right off"? Does the view close and take you back to On Now or Guide?
If you could provide a video of what you're seeing, that might be helpful.
So as you can see when I click to enable, it just goes instantly back to off. When I enable it on the server side it still just says off.
OH, i thought you meant you were starting the actual Multiview and it was "turning off".
Wow that's wild! And the first we've heard of that, or at any time with our settings.
Please submit diagnostics from your app. I'm not sure it's going to tell us anything regarding this, but at least we'll have stuff to inspect.
Will it work if you force it on the client from server side settings under clients? Are you using an Apple TV 4K or an old Apple TV?
It's not a 4k for sure.
Previously Apple TV (4th generation)
- Model number: A1625
When I do it from the server side it still says it's off. When I click it then, it of course says "this setting has been set globally via the server."
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I’m sure @maddox will chime in but on the main Multiview thread under Facts is says “ * Only available on iPad and Apple TV 4K and up”
ohhhhhhhh. You're seeing the Multiview setting on an Apple TV HD?
That's a bug then. That explains it.
Your device is not supported for Multiview. It's only available on Apple TV 4K and up.
There's code that responds if Multiview is enabled or not. It checks model and if it's not a supported model, it returns FALSE before even checking the setting. That call is used to set the value of the setting UI.
So you're setting it to ON, and it's asking if it's enabled, and since your hardware is not eligible, it's returning FALSE and setting it to off.
There's a little inside baseball for ya, heh. Fun bug. Thanks for bringing it up.
Appreciate it when I was reading the documentation I saw first gen not 4k first gen. Thanks so much for helping!!
This should be resolved in the latest TestFlight beta: