Go to the UI on your server machine
h ttp://localhost:8089/admin/settings
and uncheck Bonjour, then recheck it.
This works for me every time I get lost connection, etc or the Guide is blank.
I happens fairly often on my ONN boxes, but not so often on my Firesticks.
1 Like
I have alot of data, are we looking for anything special
thanks for the help
Try to tune a tve channel l, let it fail and the look at the latest logs showing the failure
could not start streaming for TVE-spectrum ch6047 aetv, tve could not fetch playlist
Please go to Settings -> Support -> Submit Diagnostic Logs from your device and let us know when it's been submitted so we can have a better idea of what was going on.
I just submitted my diagnostic logs report, at 11:19 AM central time, July 31,
Thank You Very Much for the Help
It appears you're running some sort of firewall that is blocking inbound and outbound connections. Your diagnostics were not able to be submitted properly, which is very unusual.
just submitted my diagnostic logs report, again, all i have is windows firewall default
Please go to Support -> Logs on your DVR and email us the last 100 lines or so. There's something preventing normal operation on your DVR.
1 Like
2023/07/31 09:21:06.166622 [DVR] indexed 906 airings (129 channels) [0s fetch, 2s index]
2023/07/31 09:21:07.833875 [DVR] indexed 44 movies (19 channels) [0s fetch, 1s index]
2023/07/31 09:21:08.223778 [DVR] pruned 14 replaced airings in 0s.
2023/07/31 09:21:08.239108 [DVR] Fetching guide data for 129 stations in X-TVE @ 2023-08-03 3:00PM
2023/07/31 09:21:13.180156 [DVR] indexed 900 airings (129 channels) [2s fetch, 2s index]
2023/07/31 09:21:14.208442 [DVR] indexed 52 movies (19 channels) [0s fetch, 0s index]
2023/07/31 09:21:14.658732 [DVR] pruned 20 replaced airings in 0s.
2023/07/31 09:21:14.673264 [DVR] Fetching guide data for 129 stations in X-TVE @ 2023-08-03 9:00PM
2023/07/31 09:21:20.373069 [DVR] indexed 978 airings (129 channels) [3s fetch, 2s index]
2023/07/31 09:21:21.881463 [DVR] indexed 42 movies (21 channels) [0s fetch, 1s index]
2023/07/31 09:21:22.065102 [DVR] pruned 15 replaced airings in 0s.
2023/07/31 09:21:22.081449 [DVR] Fetching guide data for 129 stations in X-TVE @ 2023-08-04 3:00AM
2023/07/31 09:23:18.717307 [DVR] indexed 1014 airings (129 channels) [113s fetch, 2s index]
2023/07/31 09:23:20.856707 [DVR] indexed 32 movies (14 channels) [0s fetch, 1s index]
2023/07/31 09:23:21.136747 [DVR] pruned 10 replaced airings in 0s.
2023/07/31 09:23:21.150969 [DVR] Fetching guide data for 129 stations in X-TVE @ 2023-08-04 9:00AM
2023/07/31 09:23:24.064203 [DVR] indexed 898 airings (129 channels) [0s fetch, 1s index]
2023/07/31 09:23:27.481125 [DVR] indexed 48 movies (20 channels) [2s fetch, 0s index]
2023/07/31 09:23:27.502480 [DVR] Fetching guide data for 129 stations in X-TVE @ 2023-08-04 3:00PM
2023/07/31 09:23:30.423133 [DVR] indexed 892 airings (129 channels) [0s fetch, 2s index]
2023/07/31 09:23:31.780295 [DVR] indexed 57 movies (23 channels) [0s fetch, 0s index]
2023/07/31 09:23:31.789716 [DVR] Fetching guide data for 129 stations in X-TVE @ 2023-08-04 9:00PM
2023/07/31 09:23:34.778261 [DVR] indexed 940 airings (129 channels) [0s fetch, 2s index]
2023/07/31 09:23:36.471384 [DVR] indexed 56 movies (24 channels) [0s fetch, 1s index]
2023/07/31 09:23:36.489832 [DVR] Fetching guide data for 129 stations in X-TVE @ 2023-08-05 3:00AM
2023/07/31 09:23:40.504632 [DVR] indexed 1031 airings (129 channels) [1s fetch, 2s index]
2023/07/31 09:23:41.699823 [DVR] indexed 40 movies (16 channels) [0s fetch, 0s index]
2023/07/31 09:23:41.997221 [DVR] pruned 8 replaced airings in 0s.
2023/07/31 09:23:42.011962 [DVR] Fetching guide data for 129 stations in X-TVE @ 2023-08-05 9:00AM
2023/07/31 09:23:44.800192 [DVR] indexed 890 airings (129 channels) [0s fetch, 2s index]
2023/07/31 09:23:45.991711 [DVR] indexed 58 movies (26 channels) [0s fetch, 0s index]
2023/07/31 09:23:46.237524 [DVR] pruned 13 replaced airings in 0s.
2023/07/31 09:23:46.249810 [DVR] Fetching guide data for 129 stations in X-TVE @ 2023-08-05 3:00PM
2023/07/31 09:23:50.699347 [DVR] indexed 803 airings (129 channels) [2s fetch, 1s index]
2023/07/31 09:23:52.064631 [DVR] indexed 87 movies (37 channels) [0s fetch, 0s index]
2023/07/31 09:23:52.250802 [DVR] pruned 15 replaced airings in 0s.
2023/07/31 09:23:52.264307 [DVR] Fetching guide data for 129 stations in X-TVE @ 2023-08-05 9:00PM
2023/07/31 09:24:29.280807 [DVR] indexed 861 airings (129 channels) [35s fetch, 1s index]
2023/07/31 09:24:31.006186 [DVR] indexed 82 movies (32 channels) [0s fetch, 0s index]
2023/07/31 09:24:31.177925 [DVR] pruned 11 replaced airings in 0s.
2023/07/31 09:24:31.190151 [DVR] Fetching guide data for 129 stations in X-TVE @ 2023-08-06 3:00AM
2023/07/31 09:24:37.521080 [DVR] indexed 984 airings (129 channels) [4s fetch, 2s index]
2023/07/31 09:24:38.882619 [DVR] indexed 48 movies (19 channels) [0s fetch, 0s index]
2023/07/31 09:24:38.901184 [DVR] Fetching guide data for 129 stations in X-TVE @ 2023-08-06 9:00AM
2023/07/31 09:24:43.480959 [DVR] indexed 850 airings (129 channels) [2s fetch, 1s index]
2023/07/31 09:24:45.151736 [DVR] indexed 78 movies (32 channels) [0s fetch, 0s index]
2023/07/31 09:24:45.159295 [DVR] Fetching guide data for 129 stations in X-TVE @ 2023-08-06 3:00PM
2023/07/31 09:24:47.738381 [DVR] indexed 815 airings (129 channels) [0s fetch, 1s index]
2023/07/31 09:24:49.094732 [DVR] indexed 84 movies (34 channels) [0s fetch, 0s index]
2023/07/31 09:24:49.389082 [DVR] pruned 8 replaced airings in 0s.
2023/07/31 09:24:49.434881 [DVR] Fetching guide data for 129 stations in X-TVE @ 2023-08-06 9:00PM
2023/07/31 09:30:57.441694 [DVR] Error fetching guide data: read tcp 192.168.0.37:60788->52.205.96.243:443: wsarecv: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
2023/07/31 09:31:01.213811 [IDX] Pruned 3563 expired airings from X-TVE in 354.8393ms.
2023/07/31 09:31:01.213811 [DBG] Scheduling wake timer for guide data in 23h45m28.7861882s
2023/07/31 09:31:02.008124 [DVR] Deleting failed job 1690333200-19 Customer Wars
2023/07/31 09:31:02.128471 [DBG] Scheduling wake timer for scheduled recording in 23h58m30s
2023/07/31 09:56:41.758137 action=requestor err=Get "https://sp.auth.adobe.com/adobe-services/config/CNN?noflash=true": context deadline exceeded (Client.Timeout exceeded while awaiting headers)
2023/07/31 09:56:56.953661 action=requestor err=Get "https://sp.auth.adobe.com/adobe-services/config/CNN?noflash=true": net/http: TLS handshake timeout
2023/07/31 09:57:03.789984 [ERR] Could not start stream for TVE-Spectrum ch6030 CNN: TVE: Post "https://sp.auth.adobe.com/adobe-services/authorize": dial tcp: lookup sp.auth.adobe.com: no such host
2023/07/31 10:18:07.235021 [SYS] Error checking for update: Get "https://channels-dvr.s3.amazonaws.com/latest.json": dial tcp: lookup channels-dvr.s3.amazonaws.com: no such host
2023/07/31 10:41:42.616978 [ERR] Failed to refresh auth: Post "https://community.getchannels.com/dvr/api": net/http: TLS handshake timeout
2023/07/31 10:57:07.639717 [SYS] Shutting down...
2023/07/31 10:57:07.990756 [DVR] Recording engine stopped.
2023/07/31 10:57:07.991305 [SYS] Goodbye.
2023/07/31 10:59:46.087115 [SYS] Starting Channels DVR v2023.05.19.2045 (windows-x86_64 pid:2512) in C:\ProgramData\ChannelsDVR\data
2023/07/31 10:59:46.125795 [SYS] Running as a Windows system service.
2023/07/31 10:59:46.874737 [SYS] Started HTTP Server on 8089
2023/07/31 10:59:47.375528 [HDR] Found 1 devices
2023/07/31 10:59:48.539120 [ERR] Failed to refresh auth: Post "https://community.getchannels.com/dvr/api": dial tcp 104.21.71.35:443: connectex: An established connection was aborted by the software in your host machine.
2023/07/31 10:59:58.046841 [DBG] Scheduling wake timer for scheduled recording in 23h58m30s
2023/07/31 10:59:58.856548 [DVR] Recording engine started in C:\Channels Tv
2023/07/31 10:59:59.452132 [SYS] Created database snapshot: backup-20230731.155959
2023/07/31 10:59:59.457389 [SYS] Removing old backup backup-20230705.142642
2023/07/31 11:00:19.950572 [IDX] Pruned 305 expired airings from X-TVE in 5.8127971s.
2023/07/31 11:00:19.950572 [DBG] Scheduling wake timer for guide data in 22h21m10.0494278s
2023/07/31 11:14:24.328319 [TRS] DNS: Provider: "Charter Communications Inc" (CC-3517) from 24.93.50.3
2023/07/31 11:14:24.328319 [TRS] DNS: OK: Resolved host via system DNS
2023/07/31 11:14:24.807288 [TRS] Cloud Reachable: OK: Connected to community.getchannels.com
2023/07/31 11:14:24.922653 [TRS] Local Time: OK: Local clock is accurate
2023/07/31 11:14:24.956139 [TRS] TV Everywhere: ERROR: Chrome installation is corrupted
2023/07/31 11:14:25.014730 [TRS] ad-dns: Resolved adservice.google.com: 2607:f8b0:4023:1004::9a, 2607:f8b0:4023:1004::9c, 2607:f8b0:4023:1004::9b, 2607:f8b0:4023:1004::9d, 142.250.138.156, 142.250.138.155, 142.250.138.157, 142.250.138.154
2023/07/31 11:14:25.051308 [TRS] ad-dns: Resolved googleads.g.doubleclick.net: 2607:f8b0:4023:1009::9b, 2607:f8b0:4023:1009::9d, 2607:f8b0:4023:1009::9a, 2607:f8b0:4023:1009::9c, 142.250.115.155, 142.250.115.157, 142.250.115.156, 142.250.115.154
2023/07/31 11:14:25.074527 [TRS] ad-dns: Resolved assets.adobedtm.com: 2600:1404:cc00:985::1e80, 2600:1404:cc00:990::1e80, 2600:1404:cc00:9a6::1e80, 2600:1404:cc00:9a7::1e80, 2600:1404:cc00:98f::1e80, 23.218.205.34
2023/07/31 11:14:25.089886 [TRS] ad-dns: Resolved d.adroll.com: 2600:1f18:61c0:2204:56ce:2c55:d886:ee44, 2600:1f18:61c0:2205:134f:2a95:bd21:2902, 23.20.84.132, 44.218.59.191
2023/07/31 11:14:25.147249 [TRS] ad-dns: Resolved bat.bing.com: 2620:1ec:c11::200, 13.107.21.200, 204.79.197.200
2023/07/31 11:14:25.161491 [TRS] ad-dns: Resolved pubads.g.doubleclick.net: 2607:f8b0:4023:1006::9d, 2607:f8b0:4023:1006::9c, 2607:f8b0:4023:1006::9a, 2607:f8b0:4023:1006::9b, 142.250.114.157, 142.250.114.154, 142.250.114.155, 142.250.114.156
2023/07/31 11:14:25.199655 [TRS] ad-dns: Resolved edge.api.brightcove.com: 146.75.106.27
2023/07/31 11:14:25.199655 [TRS] TV Everywhere DNS: OK: Resolved TVE authenticator via system DNS
2023/07/31 11:14:25.530776 [TRS] Guide Provider: OK: Connected to guide provider
2023/07/31 11:14:25.530776 [TRS] Remote Access: OK: Remote access not configured
2023/07/31 11:14:25.563131 [TRS] Disk Permissions: OK
2023/07/31 11:14:25.999989 [TRS] System Firewall: OK
2023/07/31 11:14:26.012717 [TRS] Third Party Firewall: OK
2023/07/31 11:14:26.012956 [TRS] Network Flow Control: OK
2023/07/31 11:14:26.152101 [TRS] Power Management: OK
2023/07/31 11:15:50.885255 [ERR] Diagnostics submission failed: Put "https://s3.us-west-2.amazonaws.com/diagnostics.channelsdvr.cloud/9bd793cb-2e90-4a86-a45d-627b52edaaf7/dvr.settings?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIA5BWMCXPFMBVC3OPV%2F20230731%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Date=20230731T161507Z&X-Amz-Expires=900&X-Amz-SignedHeaders=content-encoding%3Bcontent-type%3Bhost&X-Amz-Signature=199253bffd21f9b1f2c14df0fcaed441abbecb4e0f460fcc84f52ced0af3a8e2": context deadline exceeded (Client.Timeout exceeded while awaiting headers)
2023/07/31 11:16:36.502428 [TRS] DNS: ERROR: Could not reach whois server: 24.93.50.3: whois: query for whois server failed: whois: connect to whois server failed: dial tcp: lookup whois.iana.org: no such host
2023/07/31 11:16:41.514825 [TRS] Cloud Reachable: ERROR: Could not connect to community.getchannels.com: Timeout after 5 seconds
2023/07/31 11:16:46.526779 [TRS] Local Time: ERROR: Could not connect to www.google.com: Get "http://www.google.com/": context canceled
2023/07/31 11:16:46.526779 [TRS] TV Everywhere: ERROR: Chrome installation is corrupted
2023/07/31 11:16:50.687320 [TRS] ad-dns: Resolved adservice.google.com: 2607:f8b0:4023:1009::9d, 2607:f8b0:4023:1009::9c, 2607:f8b0:4023:1009::9b, 2607:f8b0:4023:1009::9a, 142.250.138.156, 142.250.138.155, 142.250.138.157, 142.250.138.154
2023/07/31 11:16:52.603658 [TRS] ad-dns: Could not query googleads.g.doubleclick.net: lookup googleads.g.doubleclick.net: i/o timeout
2023/07/31 11:16:52.603658 [TRS] ad-dns: Could not query assets.adobedtm.com: lookup assets.adobedtm.com: i/o timeout
2023/07/31 11:16:52.603658 [TRS] ad-dns: Could not query d.adroll.com: lookup d.adroll.com: i/o timeout
2023/07/31 11:16:52.603658 [TRS] ad-dns: Could not query bat.bing.com: lookup bat.bing.com: i/o timeout
2023/07/31 11:16:52.603658 [TRS] ad-dns: Could not query pubads.g.doubleclick.net: lookup pubads.g.doubleclick.net: i/o timeout
2023/07/31 11:16:52.603658 [TRS] ad-dns: Could not query edge.api.brightcove.com: lookup edge.api.brightcove.com: i/o timeout
2023/07/31 11:16:52.603658 [TRS] TV Everywhere DNS: OK: Resolved TVE authenticator via system DNS
2023/07/31 11:16:57.616202 [TRS] Guide Provider: ERROR: Could not connect to guide provider: data.tmsapi.com: Timeout after 5 seconds
2023/07/31 11:16:57.616202 [TRS] Remote Access: OK: Remote access not configured
2023/07/31 11:16:57.620368 [TRS] Disk Permissions: OK
2023/07/31 11:16:58.134041 [TRS] System Firewall: OK
2023/07/31 11:16:58.147732 [TRS] Third Party Firewall: OK
2023/07/31 11:16:58.147817 [TRS] Network Flow Control: OK
2023/07/31 11:16:58.285487 [TRS] Power Management: OK
2023/07/31 11:17:35.665728 [ERR] Diagnostics submission failed: Post "https://carriage.channelsdvr.cloud/help": net/http: TLS handshake timeout
2023/07/31 11:25:51.982239 [SYS] Bonjour service running for dvr-desktop-iq5urph.local. [192.168.0.37]
2023/07/31 11:36:08.819213 [TRS] DNS: Provider: "Charter Communications Inc" (CC-3517) from 24.93.50.3
2023/07/31 11:36:08.819213 [TRS] DNS: OK: Resolved host via system DNS
2023/07/31 11:36:09.235384 [TRS] Cloud Reachable: OK: Connected to community.getchannels.com
2023/07/31 11:36:09.343324 [TRS] Local Time: OK: Local clock is accurate
2023/07/31 11:36:09.352763 [TRS] TV Everywhere: ERROR: Chrome installation is corrupted
2023/07/31 11:36:09.431059 [TRS] ad-dns: Resolved adservice.google.com: 2607:f8b0:4023:1004::9b, 2607:f8b0:4023:1004::9a, 2607:f8b0:4023:1004::9c, 2607:f8b0:4023:1004::9d, 142.250.113.155, 142.250.113.157, 142.250.113.154, 142.250.113.156
2023/07/31 11:36:09.443616 [TRS] ad-dns: Resolved googleads.g.doubleclick.net: 2607:f8b0:4023:1006::9d, 2607:f8b0:4023:1006::9a, 2607:f8b0:4023:1006::9b, 2607:f8b0:4023:1006::9c, 142.250.114.157, 142.250.114.155, 142.250.114.156, 142.250.114.154
2023/07/31 11:36:09.468117 [TRS] ad-dns: Resolved assets.adobedtm.com: 2600:1404:cc00:98b::1e80, 2600:1404:cc00:9a7::1e80, 2600:1404:cc00:99a::1e80, 2600:1404:cc00:990::1e80, 184.84.152.244
2023/07/31 11:36:09.511710 [TRS] ad-dns: Resolved d.adroll.com: 2600:1f18:61c0:2204:34dc:3570:8a7c:5ce2, 2600:1f18:61c0:2205:f4a4:c039:528a:bc98, 52.22.183.93, 34.207.36.224
2023/07/31 11:36:09.538472 [TRS] ad-dns: Resolved bat.bing.com: 2620:1ec:c11::200, 204.79.197.200, 13.107.21.200
2023/07/31 11:36:09.565918 [TRS] ad-dns: Resolved pubads.g.doubleclick.net: 2607:f8b0:4023:1002::9a, 2607:f8b0:4023:1002::9d, 2607:f8b0:4023:1002::9b, 2607:f8b0:4023:1002::9c, 142.250.138.155, 142.250.138.156, 142.250.138.157, 142.250.138.154
2023/07/31 11:36:09.577084 [TRS] ad-dns: Resolved edge.api.brightcove.com: 151.101.182.27
2023/07/31 11:36:09.591442 [TRS] TV Everywhere DNS: OK: Resolved TVE authenticator via system DNS
2023/07/31 11:36:09.923823 [TRS] Guide Provider: OK: Connected to guide provider
2023/07/31 11:36:09.923823 [TRS] Remote Access: OK: Remote access not configured
2023/07/31 11:36:09.927823 [TRS] Disk Permissions: OK
2023/07/31 11:36:10.410950 [TRS] System Firewall: OK
2023/07/31 11:36:10.422665 [TRS] Third Party Firewall: OK
2023/07/31 11:36:10.422665 [TRS] Network Flow Control: OK
2023/07/31 11:36:10.561962 [TRS] Power Management: OK
2023/07/31 11:37:23.969102 [ERR] Diagnostics submission failed: Put "https://s3.us-west-2.amazonaws.com/diagnostics.channelsdvr.cloud/ed730ac3-dcb6-4b5b-9050-3b2cafdc350d/dvr.groups?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIA5BWMCXPFMBVC3OPV%2F20230731%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Date=20230731T163621Z&X-Amz-Expires=900&X-Amz-SignedHeaders=content-encoding%3Bcontent-type%3Bhost&X-Amz-Signature=30536397491502be77edfef16b6e4f223e6b2091fb5ff033bde77ce88c5a13bc": read tcp 192.168.0.37:62531->52.92.133.144:443: wsarecv: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
2023/07/31 12:11:44.595405 [TRS] DNS: Provider: "Charter Communications Inc" (CC-3517) from 24.93.50.3
2023/07/31 12:11:44.596075 [TRS] DNS: OK: Resolved host via system DNS
2023/07/31 12:11:45.034229 [TRS] Cloud Reachable: OK: Connected to community.getchannels.com
2023/07/31 12:11:45.169957 [TRS] Local Time: OK: Local clock is accurate
2023/07/31 12:11:45.169957 [TRS] TV Everywhere: ERROR: Chrome installation is corrupted
2023/07/31 12:11:45.228812 [TRS] ad-dns: Resolved adservice.google.com: 2607:f8b0:4023:1009::9b, 2607:f8b0:4023:1009::9c, 2607:f8b0:4023:1009::9d, 2607:f8b0:4023:1009::9a, 142.250.138.154, 142.250.138.155, 142.250.138.156, 142.250.138.157
2023/07/31 12:11:45.256007 [TRS] ad-dns: Resolved googleads.g.doubleclick.net: 2607:f8b0:4023:1006::9c, 2607:f8b0:4023:1006::9b, 2607:f8b0:4023:1006::9d, 2607:f8b0:4023:1006::9a, 142.250.114.156, 142.250.114.155, 142.250.114.154, 142.250.114.157
2023/07/31 12:11:45.284319 [TRS] ad-dns: Resolved assets.adobedtm.com: 2600:1404:5400:293::1e80, 2600:1404:5400:288::1e80, 2600:1404:5400:28d::1e80, 2600:1404:5400:287::1e80, 2600:1404:5400:295::1e80, 23.32.128.236
2023/07/31 12:11:45.311015 [TRS] ad-dns: Resolved d.adroll.com: 2600:1f18:61c0:2205:f4a4:c039:528a:bc98, 2600:1f18:61c0:2204:34dc:3570:8a7c:5ce2, 52.22.183.93, 34.207.36.224
2023/07/31 12:11:45.350358 [TRS] ad-dns: Resolved bat.bing.com: 2620:1ec:c11::200, 204.79.197.200, 13.107.21.200
2023/07/31 12:11:45.375628 [TRS] ad-dns: Resolved pubads.g.doubleclick.net: 2607:f8b0:4023:1000::9c, 2607:f8b0:4023:1000::9b, 2607:f8b0:4023:1000::9d, 2607:f8b0:4023:1000::9a, 142.250.114.154, 142.250.114.155, 142.250.114.156, 142.250.114.157
2023/07/31 12:11:45.407658 [TRS] ad-dns: Resolved edge.api.brightcove.com: 151.101.2.27, 151.101.194.27, 151.101.130.27, 151.101.66.27
2023/07/31 12:11:45.408216 [TRS] TV Everywhere DNS: OK: Resolved TVE authenticator via system DNS
2023/07/31 12:11:45.713684 [TRS] Guide Provider: OK: Connected to guide provider
2023/07/31 12:11:45.713684 [TRS] Remote Access: OK: Remote access not configured
2023/07/31 12:11:45.718233 [TRS] Disk Permissions: OK
2023/07/31 12:11:46.137758 [TRS] System Firewall: OK
2023/07/31 12:11:46.150911 [TRS] Third Party Firewall: OK
2023/07/31 12:11:46.151438 [TRS] Network Flow Control: OK
2023/07/31 12:11:46.286442 [TRS] Power Management: OK
2023/07/31 12:16:52.471715 [TRS] DNS: Provider: "Charter Communications Inc" (CC-3517) from 24.93.50.3
2023/07/31 12:16:52.471715 [TRS] DNS: OK: Resolved host via system DNS
2023/07/31 12:16:52.871682 [TRS] Cloud Reachable: OK: Connected to community.getchannels.com
2023/07/31 12:16:52.986221 [TRS] Local Time: OK: Local clock is accurate
2023/07/31 12:16:52.986728 [TRS] TV Everywhere: ERROR: Chrome installation is corrupted
2023/07/31 12:16:53.059101 [TRS] ad-dns: Resolved adservice.google.com: 2607:f8b0:4023:1000::9a, 2607:f8b0:4023:1000::9b, 2607:f8b0:4023:1000::9c, 2607:f8b0:4023:1000::9d, 142.251.116.157, 142.251.116.156, 142.251.116.155, 142.251.116.154
2023/07/31 12:16:53.087482 [TRS] ad-dns: Resolved googleads.g.doubleclick.net: 2607:f8b0:4023:1006::9b, 2607:f8b0:4023:1006::9a, 2607:f8b0:4023:1006::9c, 2607:f8b0:4023:1006::9d, 142.250.138.156, 142.250.138.154, 142.250.138.157, 142.250.138.155
2023/07/31 12:16:53.115355 [TRS] ad-dns: Resolved assets.adobedtm.com: 2600:1404:5400:288::1e80, 2600:1404:5400:293::1e80, 2600:1404:5400:291::1e80, 2600:1404:5400:28b::1e80, 2600:1404:5400:28d::1e80, 184.84.152.244
2023/07/31 12:16:53.142255 [TRS] ad-dns: Resolved d.adroll.com: 2600:1f18:61c0:2206:79d0:3b31:fd70:3801, 2600:1f18:61c0:2204:4295:acb2:241a:46d1, 44.218.59.191, 23.20.84.132
2023/07/31 12:16:53.166414 [TRS] ad-dns: Resolved bat.bing.com: 2620:1ec:c11::200, 204.79.197.200, 13.107.21.200
2023/07/31 12:16:53.195123 [TRS] ad-dns: Resolved pubads.g.doubleclick.net: 2607:f8b0:4023:1006::9d, 2607:f8b0:4023:1006::9b, 2607:f8b0:4023:1006::9a, 2607:f8b0:4023:1006::9c, 142.250.113.154, 142.250.113.156, 142.250.113.157, 142.250.113.155
2023/07/31 12:16:53.221796 [TRS] ad-dns: Resolved edge.api.brightcove.com: 146.75.106.27
2023/07/31 12:16:53.222866 [TRS] TV Everywhere DNS: OK: Resolved TVE authenticator via system DNS
2023/07/31 12:16:53.526342 [TRS] Guide Provider: OK: Connected to guide provider
2023/07/31 12:16:53.526342 [TRS] Remote Access: OK: Remote access not configured
2023/07/31 12:16:53.530872 [TRS] Disk Permissions: OK
2023/07/31 12:16:53.977959 [TRS] System Firewall: OK
2023/07/31 12:16:53.991053 [TRS] Third Party Firewall: OK
2023/07/31 12:16:53.991102 [TRS] Network Flow Control: OK
2023/07/31 12:16:54.116894 [TRS] Power Management: OK
2023/07/31 12:18:19.670687 [ERR] Diagnostics submission failed: Put "https://s3.us-west-2.amazonaws.com/diagnostics.channelsdvr.cloud/3e59f22c-249a-454e-8130-cf9402e53428/dvr.http.log?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIA5BWMCXPFMBVC3OPV%2F20230731%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Date=20230731T171657Z&X-Amz-Expires=900&X-Amz-SignedHeaders=content-encoding%3Bcontent-type%3Bhost&X-Amz-Signature=9dc9bb31468a5adf36fa8072d540af33a2da7d4a05ff81dd3a4b85919423a475": read tcp 192.168.0.37:60646->52.92.163.32:443: wsarecv: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
2023/07/31 12:18:36.600077 [TRS] DNS: ERROR: Could not reach DNS server: lookup www.google.com: i/o timeout
2023/07/31 12:18:41.614257 [TRS] Cloud Reachable: ERROR: Could not connect to community.getchannels.com: Timeout after 5 seconds
2023/07/31 12:18:46.628016 [TRS] Local Time: ERROR: Could not connect to www.google.com: Get "http://www.google.com/": context canceled
2023/07/31 12:18:46.628556 [TRS] TV Everywhere: ERROR: Chrome installation is corrupted
2023/07/31 12:18:46.701109 [TRS] ad-dns: Resolved adservice.google.com: 2607:f8b0:4023:1000::9a, 2607:f8b0:4023:1000::9b, 2607:f8b0:4023:1000::9c, 2607:f8b0:4023:1000::9d, 142.250.138.157, 142.250.138.156, 142.250.138.155, 142.250.138.154
2023/07/31 12:18:46.702067 [TRS] ad-dns: Resolved googleads.g.doubleclick.net: 2607:f8b0:4023:1006::9b, 2607:f8b0:4023:1006::9a, 2607:f8b0:4023:1006::9c, 2607:f8b0:4023:1006::9d, 142.250.138.156, 142.250.138.154, 142.250.138.157, 142.250.138.155
2023/07/31 12:18:51.666605 [TRS] ad-dns: Could not query assets.adobedtm.com: lookup assets.adobedtm.com: i/o timeout
2023/07/31 12:18:51.666605 [TRS] ad-dns: Could not query d.adroll.com: lookup d.adroll.com: i/o timeout
2023/07/31 12:18:51.666605 [TRS] ad-dns: Could not query bat.bing.com: lookup bat.bing.com: i/o timeout
2023/07/31 12:18:51.666605 [TRS] ad-dns: Could not query pubads.g.doubleclick.net: lookup pubads.g.doubleclick.net: i/o timeout
2023/07/31 12:18:51.666605 [TRS] ad-dns: Could not query edge.api.brightcove.com: lookup edge.api.brightcove.com: i/o timeout
2023/07/31 12:18:51.666605 [TRS] TV Everywhere DNS: OK: Resolved TVE authenticator via system DNS
2023/07/31 12:18:55.027908 [TRS] Guide Provider: OK: Connected to guide provider
2023/07/31 12:18:55.027908 [TRS] Remote Access: OK: Remote access not configured
2023/07/31 12:18:55.032000 [TRS] Disk Permissions: OK
2023/07/31 12:18:55.531719 [TRS] System Firewall: OK
2023/07/31 12:18:55.545183 [TRS] Third Party Firewall: OK
2023/07/31 12:18:55.545183 [TRS] Network Flow Control: OK
2023/07/31 12:18:55.672858 [TRS] Power Management: OK
2023/07/31 12:34:07.392644 [TRS] DNS: ERROR: Could not reach whois server: 24.93.50.3: whois: query for whois server failed: whois: read from whois server failed: read tcp 192.168.0.37:61202->192.0.32.59:43: i/o timeout
2023/07/31 12:34:08.635378 [TRS] Cloud Reachable: OK: Connected to community.getchannels.com
2023/07/31 12:34:08.742514 [TRS] Local Time: OK: Local clock is accurate
2023/07/31 12:34:08.743469 [TRS] TV Everywhere: ERROR: Chrome installation is corrupted
2023/07/31 12:34:08.800449 [TRS] ad-dns: Resolved adservice.google.com: 2607:f8b0:4023:1000::9d, 2607:f8b0:4023:1000::9b, 2607:f8b0:4023:1000::9c, 2607:f8b0:4023:1000::9a, 142.251.116.156, 142.251.116.157, 142.251.116.154, 142.251.116.155
2023/07/31 12:34:08.826037 [TRS] ad-dns: Resolved googleads.g.doubleclick.net: 2607:f8b0:4023:1009::9a, 2607:f8b0:4023:1009::9d, 2607:f8b0:4023:1009::9b, 2607:f8b0:4023:1009::9c, 142.251.116.154, 142.251.116.156, 142.251.116.157, 142.251.116.155
2023/07/31 12:34:08.868292 [TRS] ad-dns: Resolved assets.adobedtm.com: 2600:1404:5400:295::1e80, 2600:1404:5400:293::1e80, 2600:1404:5400:2b8::1e80, 2600:1404:5400:2b9::1e80, 2600:1404:5400:28a::1e80, 184.84.152.244
2023/07/31 12:34:08.899257 [TRS] ad-dns: Resolved d.adroll.com: 2600:1f18:61c0:2204:daff:b55b:bca:bda5, 2600:1f18:61c0:2205:2065:1ab6:1a58:60ea, 52.200.96.72, 52.204.159.244
2023/07/31 12:34:08.928396 [TRS] ad-dns: Resolved bat.bing.com: 2620:1ec:c11::200, 13.107.21.200, 204.79.197.200
2023/07/31 12:34:08.955535 [TRS] ad-dns: Resolved pubads.g.doubleclick.net: 2607:f8b0:4023:1004::9c, 2607:f8b0:4023:1004::9b, 2607:f8b0:4023:1004::9d, 2607:f8b0:4023:1004::9a, 142.250.114.154, 142.250.114.157, 142.250.114.155, 142.250.114.156
2023/07/31 12:34:08.985683 [TRS] ad-dns: Resolved edge.api.brightcove.com: 146.75.106.27
2023/07/31 12:34:08.985683 [TRS] TV Everywhere DNS: OK: Resolved TVE authenticator via system DNS
2023/07/31 12:34:09.365852 [TRS] Guide Provider: OK: Connected to guide provider
2023/07/31 12:34:09.365852 [TRS] Remote Access: OK: Remote access not configured
2023/07/31 12:34:09.370225 [TRS] Disk Permissions: OK
2023/07/31 12:34:09.802029 [TRS] System Firewall: OK
2023/07/31 12:34:09.814490 [TRS] Third Party Firewall: OK
2023/07/31 12:34:09.815017 [TRS] Network Flow Control: OK
2023/07/31 12:34:09.944363 [TRS] Power Management: OK
2023/07/31 12:35:27.244778 [TRS] DNS: Provider: "Charter Communications Inc" (CC-3517) from 24.93.50.3
2023/07/31 12:35:27.244778 [TRS] DNS: OK: Resolved host via system DNS
2023/07/31 12:35:27.544753 [TRS] Cloud Reachable: OK: Connected to community.getchannels.com
2023/07/31 12:35:27.657397 [TRS] Local Time: OK: Local clock is accurate
2023/07/31 12:35:27.658611 [TRS] TV Everywhere: ERROR: Chrome installation is corrupted
2023/07/31 12:35:27.718932 [TRS] ad-dns: Resolved adservice.google.com: 2607:f8b0:4023:1000::9d, 2607:f8b0:4023:1000::9a, 2607:f8b0:4023:1000::9c, 2607:f8b0:4023:1000::9b, 142.251.116.156, 142.251.116.157, 142.251.116.154, 142.251.116.155
2023/07/31 12:35:27.719483 [TRS] ad-dns: Resolved googleads.g.doubleclick.net: 2607:f8b0:4023:1009::9a, 2607:f8b0:4023:1009::9d, 2607:f8b0:4023:1009::9b, 2607:f8b0:4023:1009::9c, 142.251.116.154, 142.251.116.156, 142.251.116.157, 142.251.116.155
2023/07/31 12:35:27.753378 [TRS] ad-dns: Resolved assets.adobedtm.com: 2600:1404:6400:1a96::1e80, 2600:1404:6400:1a8b::1e80, 184.84.152.244
2023/07/31 12:35:27.800340 [TRS] ad-dns: Resolved d.adroll.com: 2600:1f18:61c0:2204:56ce:2c55:d886:ee44, 2600:1f18:61c0:2205:134f:2a95:bd21:2902, 34.207.36.224, 52.22.183.93
2023/07/31 12:35:27.827959 [TRS] ad-dns: Resolved bat.bing.com: 2620:1ec:c11::200, 204.79.197.200, 13.107.21.200
2023/07/31 12:35:27.828512 [TRS] ad-dns: Resolved pubads.g.doubleclick.net: 2607:f8b0:4023:1004::9c, 2607:f8b0:4023:1004::9b, 2607:f8b0:4023:1004::9d, 2607:f8b0:4023:1004::9a, 142.250.114.154, 142.250.114.157, 142.250.114.155, 142.250.114.156
2023/07/31 12:35:27.858619 [TRS] ad-dns: Resolved edge.api.brightcove.com: 151.101.182.27
2023/07/31 12:35:27.858901 [TRS] TV Everywhere DNS: OK: Resolved TVE authenticator via system DNS
2023/07/31 12:35:27.924134 [TRS] Guide Provider: OK: Connected to guide provider
2023/07/31 12:35:27.924134 [TRS] Remote Access: OK: Remote access not configured
2023/07/31 12:35:27.928847 [TRS] Disk Permissions: OK
2023/07/31 12:35:28.434937 [TRS] System Firewall: OK
2023/07/31 12:35:28.447696 [TRS] Third Party Firewall: OK
2023/07/31 12:35:28.448222 [TRS] Network Flow Control: OK
2023/07/31 12:35:28.582408 [TRS] Power Management: OK
2023/07/31 12:36:26.797441 [ERR] Diagnostics submission failed: Put "https://s3.us-west-2.amazonaws.com/diagnostics.channelsdvr.cloud/3adefc6b-1d66-4558-9e7c-c8cf6e778041/dvr.programs?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIA5BWMCXPFMBVC3OPV%2F20230731%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Date=20230731T173527Z&X-Amz-Expires=900&X-Amz-SignedHeaders=content-encoding%3Bcontent-type%3Bhost&X-Amz-Signature=f4688cb84d7c085cd5a3a5f3e7ecf30e2143d9948a72d93cabb709859404bac9": context deadline exceeded (Client.Timeout exceeded while awaiting headers)
2023/07/31 13:37:05.091450 [TRS] DNS: ERROR: Could not reach whois server: 24.93.50.3: whois: send to whois server failed: write tcp 192.168.0.37:52162->199.5.26.46:43: i/o timeout
2023/07/31 13:37:08.572675 [TRS] Cloud Reachable: OK: Connected to community.getchannels.com
2023/07/31 13:37:08.710169 [TRS] Local Time: OK: Local clock is accurate
2023/07/31 13:37:08.710319 [TRS] TV Everywhere: ERROR: Chrome installation is corrupted
2023/07/31 13:37:08.761263 [TRS] ad-dns: Resolved adservice.google.com: 2607:f8b0:4023:1000::9a, 2607:f8b0:4023:1000::9d, 2607:f8b0:4023:1000::9b, 2607:f8b0:4023:1000::9c, 142.250.113.154, 142.250.113.155, 142.250.113.157, 142.250.113.156
2023/07/31 13:37:08.787321 [TRS] ad-dns: Resolved googleads.g.doubleclick.net: 2607:f8b0:4023:1004::9c, 2607:f8b0:4023:1004::9b, 2607:f8b0:4023:1004::9a, 2607:f8b0:4023:1004::9d, 142.251.116.154, 142.251.116.157, 142.251.116.156, 142.251.116.155
2023/07/31 13:37:08.825585 [TRS] ad-dns: Resolved assets.adobedtm.com: 2600:1404:5400:2b1::1e80, 2600:1404:5400:2a7::1e80, 2600:1404:5400:2b6::1e80, 2600:1404:5400:2b8::1e80, 173.223.108.250
2023/07/31 13:37:08.855506 [TRS] ad-dns: Resolved d.adroll.com: 2600:1f18:61c0:2204:4295:acb2:241a:46d1, 2600:1f18:61c0:2206:79d0:3b31:fd70:3801, 34.207.36.224, 52.22.183.93
2023/07/31 13:37:08.880498 [TRS] ad-dns: Resolved bat.bing.com: 2620:1ec:c11::200, 13.107.21.200, 204.79.197.200
2023/07/31 13:37:08.904877 [TRS] ad-dns: Resolved pubads.g.doubleclick.net: 2607:f8b0:4023:1006::9b, 2607:f8b0:4023:1006::9d, 2607:f8b0:4023:1006::9a, 2607:f8b0:4023:1006::9c, 142.250.114.157, 142.250.114.155, 142.250.114.154, 142.250.114.156
2023/07/31 13:37:08.930570 [TRS] ad-dns: Resolved edge.api.brightcove.com: 146.75.106.27
2023/07/31 13:37:08.930570 [TRS] TV Everywhere DNS: OK: Resolved TVE authenticator via system DNS
2023/07/31 13:37:09.303886 [TRS] Guide Provider: OK: Connected to guide provider
2023/07/31 13:37:09.303886 [TRS] Remote Access: OK: Remote access not configured
2023/07/31 13:37:09.306145 [TRS] Disk Permissions: OK
2023/07/31 13:37:09.746493 [TRS] System Firewall: OK
2023/07/31 13:37:09.759821 [TRS] Third Party Firewall: OK
2023/07/31 13:37:09.760565 [TRS] Network Flow Control: OK
2023/07/31 13:37:09.907417 [TRS] Power Management: OK
2023/07/31 13:38:21.141711 [TRS] DNS: Provider: "Charter Communications Inc" (CC-3517) from 24.93.50.3
2023/07/31 13:38:21.141711 [TRS] DNS: OK: Resolved host via system DNS
2023/07/31 13:38:21.562764 [TRS] Cloud Reachable: OK: Connected to community.getchannels.com
2023/07/31 13:38:21.697892 [TRS] Local Time: OK: Local clock is accurate
2023/07/31 13:38:21.697918 [TRS] TV Everywhere: ERROR: Chrome installation is corrupted
2023/07/31 13:38:21.739900 [TRS] ad-dns: Resolved adservice.google.com: 2607:f8b0:4023:1000::9a, 2607:f8b0:4023:1000::9d, 2607:f8b0:4023:1000::9b, 2607:f8b0:4023:1000::9c, 142.250.113.154, 142.250.113.155, 142.250.113.157, 142.250.113.156
2023/07/31 13:38:21.740447 [TRS] ad-dns: Resolved googleads.g.doubleclick.net: 2607:f8b0:4023:1004::9c, 2607:f8b0:4023:1004::9b, 2607:f8b0:4023:1004::9a, 2607:f8b0:4023:1004::9d, 142.251.116.154, 142.251.116.157, 142.251.116.156, 142.251.116.155
2023/07/31 13:38:21.768277 [TRS] ad-dns: Resolved assets.adobedtm.com: 2600:1404:5400:2a3::1e80, 2600:1404:5400:2b1::1e80, 173.223.108.250
2023/07/31 13:38:21.797195 [TRS] ad-dns: Resolved d.adroll.com: 2600:1f18:61c0:2204:34dc:3570:8a7c:5ce2, 2600:1f18:61c0:2205:f4a4:c039:528a:bc98, 52.22.183.93, 34.207.36.224
2023/07/31 13:38:21.847038 [TRS] ad-dns: Resolved bat.bing.com: 2620:1ec:c11::200, 204.79.197.200, 13.107.21.200
2023/07/31 13:38:21.872698 [TRS] ad-dns: Resolved pubads.g.doubleclick.net: 2607:f8b0:4023:1006::9b, 2607:f8b0:4023:1006::9d, 2607:f8b0:4023:1006::9a, 2607:f8b0:4023:1006::9c, 142.250.114.154, 142.250.114.157, 142.250.114.155, 142.250.114.156
2023/07/31 13:38:21.929199 [TRS] ad-dns: Resolved edge.api.brightcove.com: 146.75.106.27
2023/07/31 13:38:21.929795 [TRS] TV Everywhere DNS: OK: Resolved TVE authenticator via system DNS
2023/07/31 13:38:22.193798 [TRS] Guide Provider: OK: Connected to guide provider
2023/07/31 13:38:22.193798 [TRS] Remote Access: OK: Remote access not configured
2023/07/31 13:38:22.197761 [TRS] Disk Permissions: OK
2023/07/31 13:38:22.607162 [TRS] System Firewall: OK
2023/07/31 13:38:22.620323 [TRS] Third Party Firewall: OK
2023/07/31 13:38:22.620834 [TRS] Network Flow Control: OK
2023/07/31 13:38:22.884058 [TRS] Power Management: OK
2023/07/31 13:39:21.364599 [TVE] stream timestamps: cnn: start_at=2023-07-31T13:29:05-05:00 end_at=2023-07-31T13:38:58-05:00 live_delay=16.5945996s
2023/07/31 13:39:21.364599 [TNR] Opened connection to TVE-Spectrum for ch6030 CNN
2023/07/31 13:39:52.431294 [SNR] Buffer statistics for 192.168.0.39 (Fire Tv) for ch6030 CNN: buf=0% drop=0%
2023/07/31 13:39:52.431294 [TNR] Closed connection to TVE-Spectrum for ch6030 CNN
2023/07/31 13:39:52.431294 [TNR] Error during live stream for ch6030 CNN: failed after 31.0666949s: hls: temporary failure while downloading: hls: timeout while waiting for data
2023/07/31 13:40:46.468369 [TVE] stream timestamps: cnn: start_at=2023-07-31T13:30:29-05:00 end_at=2023-07-31T13:40:22-05:00 live_delay=17.6143695s
2023/07/31 13:40:46.468919 [TNR] Opened connection to TVE-Spectrum for ch6030 CNN
2023/07/31 13:41:20.100976 [SNR] Buffer statistics for 192.168.0.39 (Fire Tv) for ch6030 CNN: buf=0% drop=0%
2023/07/31 13:41:20.105849 [TNR] Closed connection to TVE-Spectrum for ch6030 CNN
2023/07/31 13:41:20.105849 [TNR] Error during live stream for ch6030 CNN: failed after 33.6309221s: hls: temporary failure while downloading: hls: timeout while waiting for data
2023/07/31 14:05:25.699914 [TRS] DNS: Provider: "Charter Communications Inc" (CC-3517) from 24.93.50.3
2023/07/31 14:05:25.700470 [TRS] DNS: OK: Resolved host via system DNS
2023/07/31 14:05:26.004144 [TRS] Cloud Reachable: OK: Connected to community.getchannels.com
2023/07/31 14:05:26.133564 [TRS] Local Time: OK: Local clock is accurate
2023/07/31 14:05:26.133564 [TRS] TV Everywhere: ERROR: Chrome installation is corrupted
2023/07/31 14:05:26.202450 [TRS] ad-dns: Resolved adservice.google.com: 2607:f8b0:4023:1004::9a, 2607:f8b0:4023:1004::9d, 2607:f8b0:4023:1004::9c, 2607:f8b0:4023:1004::9b, 142.250.114.155, 142.250.114.157, 142.250.114.156, 142.250.114.154
2023/07/31 14:05:26.228457 [TRS] ad-dns: Resolved googleads.g.doubleclick.net: 2607:f8b0:4023:1006::9b, 2607:f8b0:4023:1006::9a, 2607:f8b0:4023:1006::9c, 2607:f8b0:4023:1006::9d, 142.251.116.154, 142.251.116.157, 142.251.116.155, 142.251.116.156Reinstall chrome
Your logs are showing that you have something fundamentally wrong with your computer or network. Everything that should be able to be connected to is failing with timeouts, DNS lookup failures, and such.
Ok Thanks, but what can i do to fix it, i'm not a tech. guy, please help
thank you
1 Like
Afternoon, I just submitted my dynastic longs, I believe I fixed the DNS and got all boxesgreen and checked. But when I go to my TV which is a fire stick. I get time down or connection loss.
Thank you very much
I just submitted another Diagnostic logs, 12, 15 p.m., and on this one. I got the first six boxes with red marks, and I did not do anything else to the computer or the DNS,
Thank you very much
Your diagnostics are still failing to be submitted, so you still have some other issues going on with your computer.
if I change computers doesn't have to be on 24 seven?
Yes, it needs to be on all the time to be able to have your clients connect to it.
That you for all the help you been given me throughout the days,
it was a third-party antivirus program which caused the issue, I uninstalled it and restarted the computer and was able to connect.
Thanks again for taking the time trying to help me
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