Download Setting for Large Files

Channels iOS Troubleshooting
#1

Quick question to make sure I’m understanding this correctly.

I have mobile downloads set to about 2 MB/s, so I expect the final offline files to be fairly small. However, when I try to download large, high-quality recordings, Channels immediately says the device doesn’t have enough storage — even though there’s plenty of space for what the final file should be.

It looks like Channels may require temporary space close to the original recording size (or a large intermediate file) during the download/transcode process, which causes iOS to block it before it starts? If so, any other tips for downloading to devices with limited storage (like kids’ iPads)?

Just want to make sure I’m using the intended workflow. Thanks!

#2

There is no 2 Mega Bytes per second bitrate setting.
There is a 2 Mega bits per second bitrate setting.
In the app the Settings > Downloads > Quality affects the size of the download by adjusting bitrate.
Anything lower than Original quality should get transcoded to the lower bitrate before downloading.
It checks to make sure there's enough space for everything in your download queue.

#3

Got it, and thanks for the megabit clarification. But this is the issue I’m having in the attached photo. My phone has over 155gb of free storage, but is failing to download files based on their original file size, not the intended size they’ll be once downloaded. Not sure if I’m explaining that clearly.

IMG_0810
IMG_08101206×2622 156 KB

#4

Thanks for reporting this. I realize that our safety check for available disk space was not updated when we added support for transcoding downloads.

#5

Please try the latest Testflight Beta for the fix for this:

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