Fetching Guide Data retries and failures

Channels DVR Server Troubleshooting
#1 
Daily morning guide update
2024/01/21 09:18:28.109800 [DVR] Fetching guide data for 45 stations in X-M3U @ 2024-02-05 9:00PM
2024/01/21 09:18:28.458046 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U
2024/01/21 09:18:28.460532 [DVR] Fetching guide data for 45 stations in X-M3U @ 2024-02-06 3:00AM
2024/01/21 09:18:28.829165 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U

Manual Fetch Guide Updates
2024/01/21 11:39:44.334035 [DVR] Fetching guide data for 45 stations in X-M3U @ 2024-02-05 5:30PM
2024/01/21 11:39:44.867863 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U
2024/01/21 11:39:44.869206 [DVR] Fetching guide data for 45 stations in X-M3U @ 2024-02-05 11:30PM
2024/01/21 11:39:45.257984 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U
2024/01/21 11:39:45.259317 [DVR] Fetching guide data for 45 stations in X-M3U @ 2024-02-06 5:30AM
2024/01/21 11:39:45.727752 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U

Daily morning guide update
2024/01/21 09:06:53.812315 [DVR] Fetching guide data for 131 stations in USA-CA54023-X @ 2024-02-06 3:00AM
2024/01/21 09:06:54.348234 [DVR] Error fetching guide data: no guide data returned for lineup USA-CA54023-X

Manual Fetch Guide Updates
2024/01/21 11:43:10.330217 [DVR] Fetching guide data for 131 stations in USA-CA54023-X @ 2024-02-05 11:30PM
2024/01/21 11:43:10.725943 [DVR] Error fetching guide data: no guide data returned for lineup USA-CA54023-X
2024/01/21 11:43:10.728663 [DVR] Fetching guide data for 131 stations in USA-CA54023-X @ 2024-02-06 5:30AM
2024/01/21 11:43:11.142910 [DVR] Error fetching guide data: no guide data returned for lineup USA-CA54023-X

Daily morning guide update
2024/01/21 09:50:20.018086 [DVR] Fetching guide data for 2 stations in X-M3U @ 2024-02-05 9:30PM
2024/01/21 09:50:20.819876 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U
2024/01/21 09:50:20.820348 [DVR] Fetching guide data for 2 stations in X-M3U @ 2024-02-06 3:30AM
2024/01/21 09:50:21.289339 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U

Manual Fetch Guide Updates
2024/01/21 11:43:46.554959 [DVR] Fetching guide data for 2 stations in X-M3U @ 2024-02-05 5:30PM
2024/01/21 11:43:46.955573 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U
2024/01/21 11:43:46.956358 [DVR] Fetching guide data for 2 stations in X-M3U @ 2024-02-05 11:30PM
2024/01/21 11:43:47.303443 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U
2024/01/21 11:43:47.303964 [DVR] Fetching guide data for 2 stations in X-M3U @ 2024-02-06 5:30AM
2024/01/21 11:43:47.723902 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U

Daily morning guide update
2024/01/21 09:46:01.459271 [DVR] Fetching guide data for 224 stations in X-M3U @ 2024-01-30 3:30AM
2024/01/21 09:46:11.460439 [WRN] Retrying guide data request in 20s due to timeout
2024/01/21 09:46:42.674835 [DVR]   indexed 1654 airings (223 channels) [38s fetch, 2s index]
2024/01/21 09:46:46.840599 [DVR]   indexed 25 movies (10 channels) [4s fetch, 108ms index]
2024/01/21 09:47:42.593116 [DVR] Fetching guide data for 130 stations in X-TVE @ 2024-01-30 3:30PM
2024/01/21 09:47:52.593917 [WRN] Retrying guide data request in 20s due to timeout
2024/01/21 09:48:14.365035 [DVR]   indexed 936 airings (130 channels) [30s fetch, 1s index]
2024/01/21 09:48:15.586537 [DVR]   indexed 33 movies (15 channels) [1s fetch, 167ms index]
2024/01/21 09:55:08.365140 [DVR] Fetching guide data for 130 stations in X-TVE @ 2024-02-04 9:30PM
2024/01/21 09:55:18.366427 [WRN] Retrying guide data request in 20s due to timeout
2024/01/21 09:55:40.056017 [DVR]   indexed 930 airings (130 channels) [30s fetch, 1s index]
2024/01/21 09:55:46.682146 [DVR]   indexed 34 movies (18 channels) [6s fetch, 150ms index]
2024/01/21 09:56:43.888045 [DVR] Fetching guide data for 224 stations in X-M3U @ 2024-02-06 3:30AM
2024/01/21 09:56:46.011730 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U
2024/01/21 09:56:46.014101 [DVR] Fetching guide data for 130 stations in X-TVE @ 2024-02-06 3:30AM
2024/01/21 09:56:48.195596 [DVR] Error fetching guide data: no guide data returned for lineup X-TVE

Manual Fetch Guide Updates
2024/01/21 11:52:14.520033 [DVR] Fetching guide data for 224 stations in X-M3U @ 2024-02-05 11:30PM
2024/01/21 11:52:15.402787 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U
2024/01/21 11:52:15.405545 [DVR] Fetching guide data for 130 stations in X-TVE @ 2024-02-05 11:30PM
2024/01/21 11:52:15.892718 [DVR] Error fetching guide data: no guide data returned for lineup X-TVE
2024/01/21 11:52:15.895219 [DVR] Fetching guide data for 224 stations in X-M3U @ 2024-02-06 5:30AM
2024/01/21 11:52:16.309163 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U
2024/01/21 11:52:16.311959 [DVR] Fetching guide data for 130 stations in X-TVE @ 2024-02-06 5:30AM
2024/01/21 11:52:16.807068 [DVR] Error fetching guide data: no guide data returned for lineup X-TVE
#2

I don't see any recent diagnostics from your account.

#3

Just did a Delete and Recreate Guide Database on them

Logs have been submitted as 8a3c66f3-14da-47af-969d-c7022014c7a7

Logs have been submitted as 85c197ce-934e-4755-bb81-4e34085903da

Logs have been submitted as 9c4c1fd5-3373-40ac-bdea-41cd18c7188e

Logs have been submitted as 759f18f3-737c-4c7f-841d-c3759a88068b

Ignore this error on the servers using host networking.
1 device does not have a guide lineup applied. This will prevent the ability to record: HDHomeRun PRIME
Only one of the servers uses the HDHR Prime for a source.

#4

I'm also seeing issues fetching guide updates today.

Logs have been submitted as 0dc2f659-414e-4f75-ae57-2d76235fba3c.

Daily morning guide update:

2024/01/21 09:49:27.873531 [DVR] Fetching guide data for 14 stations in X-STRMLNK @ 2024-02-05 9:30PM
2024/01/21 09:49:28.216321 [DVR] Error fetching guide data: no guide data returned for lineup X-STRMLNK
2024/01/21 09:49:28.218524 [DVR] Fetching guide data for 71 stations in X-TVE @ 2024-02-05 9:30PM
2024/01/21 09:49:28.794420 [DVR]   indexed 3 airings (3 channels) [337ms fetch, 237ms index]
2024/01/21 09:49:28.796869 [DVR] Fetching guide data for 4 stations in USA-OTAXXXXX @ 2024-02-05 9:30PM
2024/01/21 09:49:29.139377 [DVR] Error fetching guide data: no guide data returned for lineup USA-OTAXXXXX
2024/01/21 09:49:29.139909 [DVR] Fetching guide data for 14 stations in X-STRMLNK @ 2024-02-06 3:30AM
2024/01/21 09:49:29.487202 [DVR] Error fetching guide data: no guide data returned for lineup X-STRMLNK
2024/01/21 09:49:29.489281 [DVR] Fetching guide data for 71 stations in X-TVE @ 2024-02-06 3:30AM
2024/01/21 09:49:29.901630 [DVR] Error fetching guide data: no guide data returned for lineup X-TVE
2024/01/21 09:49:29.902092 [DVR] Fetching guide data for 4 stations in USA-OTAXXXXX @ 2024-02-06 3:30AM
2024/01/21 09:49:30.289700 [DVR] Error fetching guide data: no guide data returned for lineup USA-OTAXXXXX

Manual Fetch Guide Updates:

2024/01/21 20:39:36.604979 [ERR] No stations available in lineup X-M3U during guide data download
...
2024/01/21 20:39:55.989762 [DVR] Fetching guide data for 4 stations in USA-OTAXXXXX @ 2024-02-05 8:30PM
2024/01/21 20:39:57.459078 [DVR] Error fetching guide data: no guide data returned for lineup USA-OTAXXXXX
2024/01/21 20:39:57.459915 [DVR] Fetching guide data for 14 stations in X-STRMLNK @ 2024-02-05 8:30PM
2024/01/21 20:39:58.035687 [DVR]   indexed 0 airings (2 channels) [390ms fetch, 185ms index]
2024/01/21 20:39:58.502586 [DVR]   indexed 2 movies (2 channels) [235ms fetch, 231ms index]
2024/01/21 20:39:58.848379 [DVR]   pruned 2 replaced airings in 345ms.
2024/01/21 20:39:58.850060 [DVR] Fetching guide data for 71 stations in X-TVE @ 2024-02-05 8:30PM
2024/01/21 20:39:59.833305 [DVR]   indexed 6 airings (6 channels) [340ms fetch, 642ms index]
2024/01/21 20:40:00.098289 [DVR]   pruned 2 replaced airings in 264ms.
2024/01/21 20:40:00.098971 [DVR] Fetching guide data for 4 stations in USA-OTAXXXXX @ 2024-02-06 2:30AM
2024/01/21 20:40:00.474159 [DVR] Error fetching guide data: no guide data returned for lineup USA-OTAXXXXX
2024/01/21 20:40:00.474907 [DVR] Fetching guide data for 14 stations in X-STRMLNK @ 2024-02-06 2:30AM
2024/01/21 20:40:00.801208 [DVR] Error fetching guide data: no guide data returned for lineup X-STRMLNK
2024/01/21 20:40:00.802810 [DVR] Fetching guide data for 71 stations in X-TVE @ 2024-02-06 2:30AM
2024/01/21 20:40:01.135988 [DVR] Error fetching guide data: no guide data returned for lineup X-TVE
2024/01/21 20:40:01.136742 [DVR] Fetching guide data for 4 stations in USA-OTAXXXXX @ 2024-02-06 8:30AM
2024/01/21 20:40:01.524782 [DVR] Error fetching guide data: no guide data returned for lineup USA-OTAXXXXX
2024/01/21 20:40:01.525550 [DVR] Fetching guide data for 14 stations in X-STRMLNK @ 2024-02-06 8:30AM
2024/01/21 20:40:01.931623 [DVR] Error fetching guide data: no guide data returned for lineup X-STRMLNK
2024/01/21 20:40:01.933342 [DVR] Fetching guide data for 71 stations in X-TVE @ 2024-02-06 8:30AM
2024/01/21 20:40:02.303653 [DVR] Error fetching guide data: no guide data returned for lineup X-TVE
1 Like
#5

It does appear the issue is only with the last couple days of the guide data (normally fetches 16 days in 64 six hour blocks).

#6

Thanks for reporting this. As part of the fixes for better handling guide fetching issues, we have started to report certain situations as errors that were previously silently ignored. We've reduced the guide fetching from 16 to 15 days to prevent the errors.

#7

Thanks. That's still 1 more day (15) than advertised (14).

1 Like
#8

Might need to drop it down to a 14 day fetch. The last 12 hours of day 15 is failing.

2024/01/22 09:46:30.051374 [DVR] Fetching guide data for 45 stations in X-M3U @ 2024-02-05 9:30PM
2024/01/22 09:46:32.808079 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U
2024/01/22 09:46:32.809918 [DVR] Fetching guide data for 45 stations in X-M3U @ 2024-02-06 3:30AM
2024/01/22 09:46:35.547153 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U

2024/01/22 09:56:19.831143 [DVR] Fetching guide data for 2 stations in X-M3U @ 2024-02-05 9:30PM
2024/01/22 09:56:20.319539 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U
2024/01/22 09:56:20.322010 [DVR] Fetching guide data for 2 stations in X-M3U @ 2024-02-06 3:30AM
2024/01/22 09:56:20.843896 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U

2024/01/22 09:09:05.409533 [DVR] Fetching guide data for 130 stations in X-TVE @ 2024-02-05 9:00PM
2024/01/22 09:09:05.799051 [DVR]   indexed 1 airings (1 channels) [334ms fetch, 55ms index]
2024/01/22 09:09:05.804778 [DVR] Fetching guide data for 224 stations in X-M3U @ 2024-02-05 9:00PM
2024/01/22 09:09:06.613933 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U
2024/01/22 09:09:06.616146 [DVR] Fetching guide data for 130 stations in X-TVE @ 2024-02-06 3:00AM
2024/01/22 09:09:07.097428 [DVR] Error fetching guide data: no guide data returned for lineup X-TVE
2024/01/22 09:09:07.100434 [DVR] Fetching guide data for 224 stations in X-M3U @ 2024-02-06 3:00AM
2024/01/22 09:09:07.616363 [DVR] Error fetching guide data: no guide data returned for lineup X-M3U

And there aren't many airings in the EPG for the one server that succeeded

2024/01/22 09:52:12.292619 [DVR] Fetching guide data for 131 stations in USA-CA54023-X @ 2024-02-05 9:30PM
2024/01/22 09:52:13.081452 [DVR]   indexed 24 airings (3 channels) [664ms fetch, 124ms index]
2024/01/22 09:52:13.099206 [DVR] Fetching guide data for 131 stations in USA-CA54023-X @ 2024-02-06 3:30AM
2024/01/22 09:52:17.126070 [DVR]   indexed 19 airings (2 channels) [3s fetch, 68ms index]

Looks like the gracenote source is no longer providing many listings past 14 days.

#9

I’ve tried a different approach. Thanks again for flagging this.

#10

Looks good!

One of my servers showed the available guide data ran out on day 15

2024/01/22 11:42:12.824230 [DVR] Fetching guide data for 2 stations in X-M3U @ 2024-02-05 5:30PM
2024/01/22 11:42:13.306890 [DVR]   reached end of available guide data

The other ones fetched 16 days without errors.

2024/01/22 11:34:23.125650 [DVR] Fetching guide data for 45 stations in X-M3U @ 2024-02-07 5:30AM
2024/01/22 11:34:23.736235 [DVR]   indexed 9 airings (2 channels) [564ms fetch, 45ms index]
2024/01/22 11:34:24.333080 [DVR]   indexed 5 movies (1 channels) [550ms fetch, 46ms index]

2024/01/22 11:40:22.514350 [DVR] Fetching guide data for 131 stations in USA-CA54023-X @ 2024-02-07 5:30AM
2024/01/22 11:40:23.207918 [DVR]   indexed 59 airings (7 channels) [595ms fetch, 97ms index]

2024/01/22 11:51:34.400155 [DVR] Fetching guide data for 224 stations in X-M3U @ 2024-02-07 5:30AM
2024/01/22 11:51:36.011580 [DVR]   indexed 300 airings (37 channels) [1s fetch, 379ms index]
2024/01/22 11:51:36.620912 [DVR]   indexed 3 movies (1 channels) [481ms fetch, 128ms index]
2024/01/22 11:51:36.633713 [DVR] Fetching guide data for 130 stations in X-TVE @ 2024-02-07 5:30AM
2024/01/22 11:51:37.341203 [DVR]   indexed 106 airings (15 channels) [531ms fetch, 175ms index]
2024/01/22 11:51:37.986292 [DVR]   indexed 1 movies (1 channels) [585ms fetch, 59ms index]
#11

It appears that different channels have different amounts of guide data available, so depending on what is in the lineup, it will be able to fetch more or not.

1 Like
#12

We're also approaching the end of January and many networks wait until the final week before sending out their February schedules to the listings providers.

1 Like
#13

Log says no more guide data for the source "reached end of available guide data" and quit fetching for that source (HDHR Prime) on day 4 of 16. The other source (TVE) continued fetching the 16 days.

2024/04/12 09:21:25.207456 [DVR] Fetching guide data for 131 stations in USA-CA54023-X @ 2024-04-15 9:00AM
2024/04/12 09:21:32.204431 [DVR]   indexed 982 airings (131 channels) [5s fetch, 1s index]
2024/04/12 09:21:42.206607 [WRN] Retrying guide data request in 20s due to timeout
2024/04/12 09:22:12.209154 [WRN] Retrying guide data request in 40s due to timeout
2024/04/12 09:22:52.268799 [DVR]   reached end of available guide data

Logs have been submitted as e2288336-6abe-476e-a68b-9bbf21b8949d

I just did a Delete and Recreate guide Database and it fetched all guide data for both sources.