Guide Data Disappeared

[jamesl01]

Guide was visible until yesterday. I see no guide for any channel through Apple TV app or on my iPhone app. Channel icons have also gone. Based in UK.

Setup is Channels DVR (Synology NAS), HDHomeRun Quattro and Apple TV.

All devices have been rebooted and running latest firmware. Log extract:

2020/03/25 16:46:44.594061 [DVR] indexed 0 airings (0 channels) [0s fetch, 0s index]
2020/03/25 16:46:44.606054 [DVR] Fetching guide data for 1 stations in GBR-1000067-DEFAULT @ 2020-04-07 4:30AM
2020/03/25 16:46:44.659974 [DVR] indexed 0 airings (0 channels) [0s fetch, 0s index]
2020/03/25 16:46:44.661559 [DVR] Fetching guide data for 1 stations in GBR-1000067-DEFAULT @ 2020-04-07 10:30AM
2020/03/25 16:46:44.754575 [DVR] indexed 0 airings (0 channels) [0s fetch, 0s index]
2020/03/25 16:46:44.755861 [DVR] Fetching guide data for 1 stations in GBR-1000067-DEFAULT @ 2020-04-07 4:30PM
2020/03/25 16:46:44.798400 [DVR] indexed 0 airings (0 channels) [0s fetch, 0s index]
2020/03/25 16:46:44.799927 [DVR] Fetching guide data for 1 stations in GBR-1000067-DEFAULT @ 2020-04-07 10:30PM
2020/03/25 16:46:45.224200 [DVR] indexed 0 airings (0 channels) [0s fetch, 0s index]
2020/03/25 16:46:45.225600 [DVR] Fetching guide data for 1 stations in GBR-1000067-DEFAULT @ 2020-04-08 4:30AM
2020/03/25 16:46:45.507077 [DVR] indexed 0 airings (0 channels) [0s fetch, 0s index]
2020/03/25 16:46:45.509204 [DVR] Fetching guide data for 1 stations in GBR-1000067-DEFAULT @ 2020-04-08 10:30AM
2020/03/25 16:46:45.605567 [DVR] indexed 0 airings (0 channels) [0s fetch, 0s index]
2020/03/25 16:46:45.607074 [DVR] Fetching guide data for 1 stations in GBR-1000067-DEFAULT @ 2020-04-08 4:30PM
2020/03/25 16:46:45.643753 [DVR] indexed 0 airings (0 channels) [0s fetch, 0s index]
2020/03/25 16:46:45.649572 [DVR] Fetching guide data for 1 stations in GBR-1000067-DEFAULT @ 2020-04-08 10:30PM
2020/03/25 16:46:45.695364 [DVR] indexed 0 airings (0 channels) [0s fetch, 0s index]
2020/03/25 16:46:45.696841 [DVR] Fetching guide data for 1 stations in GBR-1000067-DEFAULT @ 2020-04-09 4:30AM
2020/03/25 16:46:45.741133 [DVR] indexed 0 airings (0 channels) [0s fetch, 0s index]
2020/03/25 16:46:45.742534 [DVR] Fetching guide data for 1 stations in GBR-1000067-DEFAULT @ 2020-04-09 10:30AM
2020/03/25 16:46:45.779078 [DVR] indexed 0 airings (0 channels) [0s fetch, 0s index]
2020/03/25 16:46:45.794508 [DVR] Fetching guide data for 1 stations in GBR-1000067-DEFAULT @ 2020-04-09 4:30PM
2020/03/25 16:46:45.975122 [DVR] indexed 0 airings (0 channels) [0s fetch, 0s index]
2020/03/25 16:46:45.976581 [DVR] Fetching guide data for 1 stations in GBR-1000067-DEFAULT @ 2020-04-09 10:30PM
2020/03/25 16:46:46.022739 [DVR] indexed 0 airings (0 channels) [0s fetch, 0s index]
2020/03/25 16:46:46.028932 [DVR] Fetching guide data for 1 stations in GBR-1000067-DEFAULT @ 2020-04-10 4:30AM
2020/03/25 16:46:46.072390 [DVR] indexed 0 airings (0 channels) [0s fetch, 0s index]
2020/03/25 16:46:46.074018 [DVR] Fetching guide data for 1 stations in GBR-1000067-DEFAULT @ 2020-04-10 10:30AM
2020/03/25 16:46:46.125583 [DVR] indexed 0 airings (0 channels) [0s fetch, 0s index]
2020/03/25 16:46:46.238202 [IDX] Pruned 0 expired groups from GBR-1000067-DEFAULT in 110.194179ms.
2020/03/25 16:46:46.766249 [DVR] No listings for GBR-1000067-DEFAULT (0 airings, 7642 groups); starting indexer..

Any ideas?

[racameron]

This might be related to your issue, as well as a fix (in the 3rd post):

No UK Guide Data

I've just noticed that all our secheduled recordings have disappeared. I had a look at the log and it seemed to have deleted lots of airings last night: 2020/03/25 00:02:14.099799 [IDX] Pruned 3636 expired airings from GBR-1000029-DEFAULT I've followed previous advice and tried to download the guide data again, but get the following: 2020/03/25 15:00:54.698537 [DVR] No listings for GBR-1000029-DEFAULT (0 airings, 7754 groups); Is there something else I can try or is there an issue with th…

[GMan]

Same here, all guide data has gone. Tried refreshing it via the web interface but still showing 0 listings.

[maddox]

Please see:

No UK Guide Data

It appears that the lineup you have set has been discontinued by Gracenote. Go into your Channels DVR Server settings and find your HDHomeRun. Click the the trash can button to remove its lineup. Go through and search for the new lineup for your area and add it. Just to be on the safe side, then go down to the Guide Database section and choose Re-Download Entire Guide. Your passes and scheduled recordings will not be effected.