Guide slow, input lags and video stuttering

Channels Apple TV
#23

The issues that were addressed had to do with large libraries loading from Channels DVR Server, of which non dvr users do not even have.

Channels for HDHomeRun, the app you're using has practically no network requests or parsing involved except the guide data that is received from Silicon Dust.

If you're seeing weird slow downs without using the DVR service, please submit diagnostics after you see them, and email us at support@getchannels.com along with your HDHomeRun deviceID and a description of what your experience was.

2 Likes
#24

I had previously submitted the video showcasing the issues, uploaded the diagnostics and provided my device ID.

Would it help if I became a DVR subscriber in order help resolve these issues?

#25

If you sign up for the trial and use the testflight beta with the new debug option to capture performance metrics, yes that would be helpful.

#26

Interesting results encountered after signing up and install Channels DVR on my Synology then installing Channels DVR on the AppleTV.

The lag is completely gone on the Original Channels app! This tells me that for non-DVR users, the original Channels application is performing a network query looking for the DVR service at startup and whenever the guide is accessed.

With the DVR service now running on my Synology, the network query is then instantly resolved thus removing the lag completely.

I then stopped the DVR service on my Synology and the lag was immediately encountered again on the original Channels application.

1 Like
#27

Can you remove the guide data on the DVR server, then see if the DVR app is still laggy?

#28

I never experienced lag with the DVR app but I did delete and recreate the database and it made no difference.

If I disable the DVR server then the DVR app reports a communication error and does not proceed any further (Your Channels DVR server could not be discovered).

#29

Leave DVR running, but do not assign guide data to your tuner.

#30

Now I'm experiencing the same lag on the DVR app. It's identical to the Channels app.... same behavior.

#31

Great, so now you can help us gather diagnostics on what's happening:

#32

I will have to download the TestFlight version i think... Let me search your site on how to get a access code.

#33

It's on getchannels.com/beta

#34

Ok... I enabled the Report Performance Telemetry then exited the app, re-opened the app, walked around the guide (laggy), watched tv, returned back to guide (laggy) and submitted the diagnostics.

1 Like
#35

Please try the new TestFlight build and submit diagnostics again.

#36

Works much better. No lag and submitted diagnostics.

#37

Well I wasn't planning on keeping the DVR app.... but I may not have a choice now....lol

We are not a family that watches too much TV thus never had a need for recording shows..... usually we just load a network app and watch something of interest.

Well I had a few errands to run today and when I came back my daughter was showing me how she can search for her favorite shows now and "create passes" for each one.

Thanks guys!!!! (Sarcasm)
Awesome work!!! (Not sarcasm)

5 Likes
#38

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