Home Screen Channel not updating

g13 · November 18, 2019, 6:34am

Channels' Android Home Screen Channel does not reliably keep itself updated. I often see it lag behind the current guide data in a few different ways:

All the show titles and images never update or won't update until going into the app and cycling back out
Show titles update but images do not
Certain show title/images update when others don't

Clearing cache+data didn't help. On the basic Channels app (not DVR, v2.1.17) on an Nvidia Shield. Sacramento market guide data, Quick Guide/Home Screen order set to "Favorite Channels".

Victor_Bodenmiller · November 18, 2019, 3:39pm

Another Android Home Screen Channel issue I see is in the "Movies" Home Screen Channel. Imported movies do not show poster / artwork (it just displays a grey icon) but recorded movies do show poster / artwork.

tmm1 · November 20, 2019, 6:49pm

These movies have art on the dvr web UI?

Victor_Bodenmiller · November 25, 2019, 10:33pm

Yes, the Channels app does have artwork. It is only the Android Channel page where the qrtwork isn't showing (for imported movies).

g13 · April 3, 2020, 3:51am

This continues to be an issue (v2.1.20).

Is there any more information I can provide or diagnostics to submit to help diagnose this? Might this be an Android TV problem (I haven't seen this in other Home Screen Channels)?

eddablin · April 4, 2020, 8:00am

Have this problem in both my Android TVs. One Sheild and one Philips.

g13 · September 30, 2020, 9:57pm

Another case of this issue was reported here: On Now channel bar not always updated

Eengert · March 3, 2021, 8:59pm

Still having this issue on new Nvidia Shield Pro. The home screen channel doesn't update to keep up with the guide, so if you try to click on a show directly from the home screen Channels channel, you just get a black screen. Clicking exit/back on remote brings you to the Channels Guide.