[Outage][Resolved]: Gracenote guide data is currently unavailable

same here

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NO loGos

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Logos did in fact get impacted. We’re working on it.

Also Impacted .... NO Picture

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Channel logos seem better on newer prerelease

Show artwork still missing

Latest pre-release resolves image issues.

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Latest pre-release being rolled out as stable now.

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Please update to the pre-release and report back if this is still an issue. If it is, you might have to just manually fix the art on that one.

Non cached artwork still missing

All is well over here, not seeing any missing logos, artwork or guide data.

Older items fine, but looking at the web schedule show the issue I’m seeing.

I'm seeing that too.
But only on one of my servers. The other one displays the image.

Scheduled jobs
BROKEN IMAGE

  {
    "ID": "1692755880-9",
    "Name": "Primal Survivor: Extreme African Safari",
    "Time": 1692755880,
    "Duration": 3900,
    "Channels": [
      "6070"
    ],
    "Channel": "",
    "DeviceID": "",
    "RuleID": "9",
    "Serial": 1692394532,
    "FileID": "",
    "Skipped": false,
    "Failed": false,
    "Dead": false,
    "Error": "",
    "Airing": {
      "Source": "tms",
      "Channel": "6070",
      "OriginalDate": "2023-08-22",
      "Time": 1692756000,
      "Duration": 3600,
      "Title": "Primal Survivor: Extreme African Safari",
      "EpisodeTitle": "Untamed Coast",
      "Summary": "Hazen Audel is on a mission to reach a legendary coastal bat colony.",
      "FullSummary": "Hazen Audel is on a mission to reach a legendary coastal bat colony.",
      "Image": "assets/p25056397_b_h9_ab.jpg?w=720&h=540",
      "Categories": [
        "Episode",
        "Series"
      ],
      "Genres": [
        "Outdoors",
        "Travel",
        "Reality"
      ],
      "Tags": [
        "CC",
        "HD 1080i",
        "HDTV",
        "New"
      ],
      "SeriesID": "25056395",
      "ProgramID": "EP047885710005",
      "SeasonNumber": 1,
      "EpisodeNumber": 5,
      "Cast": [
        "Hazen Audel"
      ],
      "ReleaseYear": 2023,
      "ContentRating": "TV-PG",
      "Raw": {
        "startTime": "2023-08-23T02:00Z",
        "endTime": "2023-08-23T03:00Z",
        "duration": 60,
        "channels": [
          "6070"
        ],
        "stationId": "49438",
        "qualifiers": [
          "CC",
          "HD 1080i",
          "HDTV",
          "New"
        ],
        "program": {
          "tmsId": "EP047885710005",
          "rootId": "25191241",
          "seriesId": "25056395",
          "entityType": "Episode",
          "subType": "Series",
          "title": "Primal Survivor: Extreme African Safari",
          "titleLang": "en",
          "episodeTitle": "Untamed Coast",
          "episodeNum": 5,
          "seasonNum": 1,
          "releaseYear": 2023,
          "releaseDate": "2023-08-22",
          "origAirDate": "2023-08-22",
          "descriptionLang": "en",
          "shortDescription": "Hazen Audel is on a mission to reach a legendary coastal bat colony.",
          "longDescription": "Hazen Audel is on a mission to reach a legendary coastal bat colony.",
          "topCast": [
            "Hazen Audel"
          ],
          "genres": [
            "Outdoors",
            "Travel",
            "Reality"
          ],
          "ratings": [
            {
              "body": "USA Parental Rating",
              "code": "TVPG"
            },
            {
              "body": "Canadian Parental Rating",
              "code": "PG"
            },
            {
              "body": "Freiwillige Selbstkontrolle der Filmwirtschaft",
              "code": "6"
            },
            {
              "body": "Departamento de Justiça, Classificação, Títulos e Qualificação",
              "code": "12"
            }
          ],
          "preferredImage": {
            "uri": "assets/p25056397_b_h9_ab.jpg?w=720&h=540",
            "height": "540",
            "width": "720",
            "primary": "true",
            "category": "Banner-L1",
            "text": "yes",
            "tier": "Season"
          }
        }
      }
    },
    "UpdatedAt": 1692394532737
  }

WORKING IMAGE

  {
    "ID": "1692766800-704",
    "Name": "Primal Survivor: Extreme African Safari",
    "Time": 1692766800,
    "Duration": 3660,
    "Channels": [
      "757"
    ],
    "Channel": "",
    "DeviceID": "",
    "RuleID": "704",
    "Serial": 1692378736,
    "FileID": "",
    "Skipped": false,
    "Failed": false,
    "Dead": false,
    "Error": "",
    "Airing": {
      "Source": "tms",
      "Channel": "757",
      "OriginalDate": "2023-08-22",
      "Time": 1692766800,
      "Duration": 3600,
      "Title": "Primal Survivor: Extreme African Safari",
      "EpisodeTitle": "Untamed Coast",
      "Summary": "Hazen Audel is on a mission to reach a legendary coastal bat colony.",
      "FullSummary": "Hazen Audel is on a mission to reach a legendary coastal bat colony.",
      "Image": "https://tmsimg.fancybits.co/assets/p25056397_b_h9_ab.jpg?w=720&h=540",
      "Categories": [
        "Episode",
        "Series"
      ],
      "Genres": [
        "Outdoors",
        "Travel",
        "Reality"
      ],
      "Tags": [
        "CC",
        "HD 1080i",
        "HDTV",
        "New"
      ],
      "SeriesID": "25056395",
      "ProgramID": "EP047885710005",
      "SeasonNumber": 1,
      "EpisodeNumber": 5,
      "Cast": [
        "Hazen Audel"
      ],
      "ReleaseYear": 2023,
      "ContentRating": "TV-PG",
      "Raw": {
        "startTime": "2023-08-23T05:00Z",
        "endTime": "2023-08-23T06:00Z",
        "duration": 60,
        "channels": [
          "757"
        ],
        "stationId": "71601",
        "qualifiers": [
          "CC",
          "HD 1080i",
          "HDTV",
          "New"
        ],
        "program": {
          "tmsId": "EP047885710005",
          "rootId": "25191241",
          "seriesId": "25056395",
          "entityType": "Episode",
          "subType": "Series",
          "title": "Primal Survivor: Extreme African Safari",
          "titleLang": "en",
          "episodeTitle": "Untamed Coast",
          "episodeNum": 5,
          "seasonNum": 1,
          "releaseYear": 2023,
          "releaseDate": "2023-08-22",
          "origAirDate": "2023-08-22",
          "descriptionLang": "en",
          "shortDescription": "Hazen Audel is on a mission to reach a legendary coastal bat colony.",
          "longDescription": "Hazen Audel is on a mission to reach a legendary coastal bat colony.",
          "topCast": [
            "Hazen Audel"
          ],
          "genres": [
            "Outdoors",
            "Travel",
            "Reality"
          ],
          "ratings": [
            {
              "body": "USA Parental Rating",
              "code": "TVPG"
            },
            {
              "body": "Canadian Parental Rating",
              "code": "PG"
            },
            {
              "body": "Freiwillige Selbstkontrolle der Filmwirtschaft",
              "code": "6"
            },
            {
              "body": "Departamento de Justiça, Classificação, Títulos e Qualificação",
              "code": "12"
            }
          ],
          "preferredImage": {
            "uri": "https://tmsimg.fancybits.co/assets/p25056397_b_h9_ab.jpg?w=720&h=540",
            "height": "540",
            "width": "720",
            "primary": "true",
            "category": "Banner-L1",
            "text": "yes",
            "tier": "Season"
          }
        }
      }
    },
    "UpdatedAt": 1692378736656
  }

Just fall out from being in between updates. The future things will be fine. This is what was fixed. If you’re super worried, re-download all guide data.

To fix recordings that were made during this window, fix them with the art editor.

1 Like

Sorry, but recordings started this morning have the same issue.

aha! I think i got it now.

For those wondering - don't try to recover artwork with "delete and recreate database" - the "redownload all guide data" will fix the issue, minus the items between the outage, and when you redownload.

1 Like

Same old stuff ...

2023/08/19 07:08:16.247787 [DVR] Fetching guide data for 121 stations in X-TVE @ 2023-08-19 7:00AM
2023/08/19 07:08:21.288707 [DVR] Error fetching guide data: gracenote error 3001: internal_server_error
2023/08/19 07:08:21.289212 [DVR] Fetching guide data for 44 stations in USA-OTA97070 @ 2023-08-19 7:00AM
2023/08/19 07:08:21.432995 [WRN] Retrying guide data request in 20s due to 503 Service Unavailable
2023/08/19 07:12:21.651073 [DVR] Fetching guide data for 44 stations in USA-OTA97070 @ 2023-08-19 7:00PM
2023/08/19 07:12:21.801451 [WRN] Retrying guide data request in 20s due to 503 Service Unavailable

No joy here either running server version 2023.08.18.2205:

2023/08/19 07:54:29.620837 [DVR] Error fetching movie data: gracenote error 3001: internal_server_error
2023/08/19 07:54:29.622868 [DVR] Fetching guide data for 141 stations in X-M3U @ 2023-08-19 1:30PM
2023/08/19 07:54:31.916364 [DVR] Error fetching guide data: gracenote error 3001: internal_server_error
2023/08/19 07:54:31.916364 [DVR] Fetching guide data for 141 stations in X-M3U @ 2023-08-19 7:30PM
2023/08/19 07:55:31.572079 [WRN] Retrying guide data request in 20s due to 504 Gateway Timeout
2023/08/19 07:56:04.938100 [DVR] Error fetching guide data: gracenote error 3001: internal_server_error
2023/08/19 07:56:04.938100 [DVR] Fetching guide data for 141 stations in X-M3U @ 2023-08-20 1:30AM
2023/08/19 07:56:05.064192 [WRN] Retrying guide data request in 20s due to 503 Service Unavailable
2023/08/19 07:56:32.135095 [DVR] Error fetching guide data: gracenote error 3001: internal_server_error
2023/08/19 07:56:32.135095 [DVR] Fetching guide data for 141 stations in X-M3U @ 2023-08-20 7:30AM
2023/08/19 07:56:48.580637 [DVR] Error fetching guide data: gracenote error 3001: internal_server_error
2023/08/19 07:56:48.596267 [DVR] Fetching guide data for 141 stations in X-M3U @ 2023-08-20 1:30PM
2023/08/19 07:57:26.835566 [DVR]   indexed 876 airings (141 channels) [38s fetch, 0s index]
2023/08/19 07:57:26.966838 [WRN] Retrying guide data request in 20s due to 503 Service Unavailable
2023/08/19 07:57:47.239411 [WRN] Retrying guide data request in 40s due to 503 Service Unavailable
2023/08/19 07:58:35.990210 [DVR]   indexed 113 movies (34 channels) [69s fetch, 0s index]
2023/08/19 07:58:35.998322 [DVR] Fetching guide data for 141 stations in X-M3U @ 2023-08-20 7:30PM
2023/08/19 07:59:04.488229 [DVR] Error fetching guide data: gracenote error 3001: internal_server_error
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Looking into this now.

Immediatly after looking into this I was seeing the errors as well, but now I am not. Can anyone else use "Fetch Guide Updates" and check their logs now?

Looks Good Now.