[Outage][Resolved]: Gracenote guide data is currently unavailable

#11

same here

1 Like
#12

NO loGos

1 Like
#13

Logos did in fact get impacted. We’re working on it.

#14

Also Impacted .... NO Picture

image
image1372×282 34.2 KB

1 Like
#15

Channel logos seem better on newer prerelease

Show artwork still missing

#16

Latest pre-release resolves image issues.

1 Like
#17

Latest pre-release being rolled out as stable now.

1 Like
#18

Please update to the pre-release and report back if this is still an issue. If it is, you might have to just manually fix the art on that one.

#20

Non cached artwork still missing

#21

All is well over here, not seeing any missing logos, artwork or guide data.

#22

Older items fine, but looking at the web schedule show the issue I’m seeing.

image
image1170×2306 240 KB

#23

I'm seeing that too.
But only on one of my servers. The other one displays the image.

Scheduled jobs
BROKEN IMAGE

  {
    "ID": "1692755880-9",
    "Name": "Primal Survivor: Extreme African Safari",
    "Time": 1692755880,
    "Duration": 3900,
    "Channels": [
      "6070"
    ],
    "Channel": "",
    "DeviceID": "",
    "RuleID": "9",
    "Serial": 1692394532,
    "FileID": "",
    "Skipped": false,
    "Failed": false,
    "Dead": false,
    "Error": "",
    "Airing": {
      "Source": "tms",
      "Channel": "6070",
      "OriginalDate": "2023-08-22",
      "Time": 1692756000,
      "Duration": 3600,
      "Title": "Primal Survivor: Extreme African Safari",
      "EpisodeTitle": "Untamed Coast",
      "Summary": "Hazen Audel is on a mission to reach a legendary coastal bat colony.",
      "FullSummary": "Hazen Audel is on a mission to reach a legendary coastal bat colony.",
      "Image": "assets/p25056397_b_h9_ab.jpg?w=720&h=540",
      "Categories": [
        "Episode",
        "Series"
      ],
      "Genres": [
        "Outdoors",
        "Travel",
        "Reality"
      ],
      "Tags": [
        "CC",
        "HD 1080i",
        "HDTV",
        "New"
      ],
      "SeriesID": "25056395",
      "ProgramID": "EP047885710005",
      "SeasonNumber": 1,
      "EpisodeNumber": 5,
      "Cast": [
        "Hazen Audel"
      ],
      "ReleaseYear": 2023,
      "ContentRating": "TV-PG",
      "Raw": {
        "startTime": "2023-08-23T02:00Z",
        "endTime": "2023-08-23T03:00Z",
        "duration": 60,
        "channels": [
          "6070"
        ],
        "stationId": "49438",
        "qualifiers": [
          "CC",
          "HD 1080i",
          "HDTV",
          "New"
        ],
        "program": {
          "tmsId": "EP047885710005",
          "rootId": "25191241",
          "seriesId": "25056395",
          "entityType": "Episode",
          "subType": "Series",
          "title": "Primal Survivor: Extreme African Safari",
          "titleLang": "en",
          "episodeTitle": "Untamed Coast",
          "episodeNum": 5,
          "seasonNum": 1,
          "releaseYear": 2023,
          "releaseDate": "2023-08-22",
          "origAirDate": "2023-08-22",
          "descriptionLang": "en",
          "shortDescription": "Hazen Audel is on a mission to reach a legendary coastal bat colony.",
          "longDescription": "Hazen Audel is on a mission to reach a legendary coastal bat colony.",
          "topCast": [
            "Hazen Audel"
          ],
          "genres": [
            "Outdoors",
            "Travel",
            "Reality"
          ],
          "ratings": [
            {
              "body": "USA Parental Rating",
              "code": "TVPG"
            },
            {
              "body": "Canadian Parental Rating",
              "code": "PG"
            },
            {
              "body": "Freiwillige Selbstkontrolle der Filmwirtschaft",
              "code": "6"
            },
            {
              "body": "Departamento de Justiça, Classificação, Títulos e Qualificação",
              "code": "12"
            }
          ],
          "preferredImage": {
            "uri": "assets/p25056397_b_h9_ab.jpg?w=720&h=540",
            "height": "540",
            "width": "720",
            "primary": "true",
            "category": "Banner-L1",
            "text": "yes",
            "tier": "Season"
          }
        }
      }
    },
    "UpdatedAt": 1692394532737
  }

WORKING IMAGE

  {
    "ID": "1692766800-704",
    "Name": "Primal Survivor: Extreme African Safari",
    "Time": 1692766800,
    "Duration": 3660,
    "Channels": [
      "757"
    ],
    "Channel": "",
    "DeviceID": "",
    "RuleID": "704",
    "Serial": 1692378736,
    "FileID": "",
    "Skipped": false,
    "Failed": false,
    "Dead": false,
    "Error": "",
    "Airing": {
      "Source": "tms",
      "Channel": "757",
      "OriginalDate": "2023-08-22",
      "Time": 1692766800,
      "Duration": 3600,
      "Title": "Primal Survivor: Extreme African Safari",
      "EpisodeTitle": "Untamed Coast",
      "Summary": "Hazen Audel is on a mission to reach a legendary coastal bat colony.",
      "FullSummary": "Hazen Audel is on a mission to reach a legendary coastal bat colony.",
      "Image": "https://tmsimg.fancybits.co/assets/p25056397_b_h9_ab.jpg?w=720&h=540",
      "Categories": [
        "Episode",
        "Series"
      ],
      "Genres": [
        "Outdoors",
        "Travel",
        "Reality"
      ],
      "Tags": [
        "CC",
        "HD 1080i",
        "HDTV",
        "New"
      ],
      "SeriesID": "25056395",
      "ProgramID": "EP047885710005",
      "SeasonNumber": 1,
      "EpisodeNumber": 5,
      "Cast": [
        "Hazen Audel"
      ],
      "ReleaseYear": 2023,
      "ContentRating": "TV-PG",
      "Raw": {
        "startTime": "2023-08-23T05:00Z",
        "endTime": "2023-08-23T06:00Z",
        "duration": 60,
        "channels": [
          "757"
        ],
        "stationId": "71601",
        "qualifiers": [
          "CC",
          "HD 1080i",
          "HDTV",
          "New"
        ],
        "program": {
          "tmsId": "EP047885710005",
          "rootId": "25191241",
          "seriesId": "25056395",
          "entityType": "Episode",
          "subType": "Series",
          "title": "Primal Survivor: Extreme African Safari",
          "titleLang": "en",
          "episodeTitle": "Untamed Coast",
          "episodeNum": 5,
          "seasonNum": 1,
          "releaseYear": 2023,
          "releaseDate": "2023-08-22",
          "origAirDate": "2023-08-22",
          "descriptionLang": "en",
          "shortDescription": "Hazen Audel is on a mission to reach a legendary coastal bat colony.",
          "longDescription": "Hazen Audel is on a mission to reach a legendary coastal bat colony.",
          "topCast": [
            "Hazen Audel"
          ],
          "genres": [
            "Outdoors",
            "Travel",
            "Reality"
          ],
          "ratings": [
            {
              "body": "USA Parental Rating",
              "code": "TVPG"
            },
            {
              "body": "Canadian Parental Rating",
              "code": "PG"
            },
            {
              "body": "Freiwillige Selbstkontrolle der Filmwirtschaft",
              "code": "6"
            },
            {
              "body": "Departamento de Justiça, Classificação, Títulos e Qualificação",
              "code": "12"
            }
          ],
          "preferredImage": {
            "uri": "https://tmsimg.fancybits.co/assets/p25056397_b_h9_ab.jpg?w=720&h=540",
            "height": "540",
            "width": "720",
            "primary": "true",
            "category": "Banner-L1",
            "text": "yes",
            "tier": "Season"
          }
        }
      }
    },
    "UpdatedAt": 1692378736656
  }
#24

Just fall out from being in between updates. The future things will be fine. This is what was fixed. If you’re super worried, re-download all guide data.

To fix recordings that were made during this window, fix them with the art editor.

1 Like
#25

Sorry, but recordings started this morning have the same issue.

image
image631×607 20.9 KB

#26

aha! I think i got it now.

For those wondering - don't try to recover artwork with "delete and recreate database" - the "redownload all guide data" will fix the issue, minus the items between the outage, and when you redownload.

1 Like
#27

Same old stuff ...

2023/08/19 07:08:16.247787 [DVR] Fetching guide data for 121 stations in X-TVE @ 2023-08-19 7:00AM
2023/08/19 07:08:21.288707 [DVR] Error fetching guide data: gracenote error 3001: internal_server_error
2023/08/19 07:08:21.289212 [DVR] Fetching guide data for 44 stations in USA-OTA97070 @ 2023-08-19 7:00AM
2023/08/19 07:08:21.432995 [WRN] Retrying guide data request in 20s due to 503 Service Unavailable
2023/08/19 07:12:21.651073 [DVR] Fetching guide data for 44 stations in USA-OTA97070 @ 2023-08-19 7:00PM
2023/08/19 07:12:21.801451 [WRN] Retrying guide data request in 20s due to 503 Service Unavailable

#28

No joy here either running server version 2023.08.18.2205:

2023/08/19 07:54:29.620837 [DVR] Error fetching movie data: gracenote error 3001: internal_server_error
2023/08/19 07:54:29.622868 [DVR] Fetching guide data for 141 stations in X-M3U @ 2023-08-19 1:30PM
2023/08/19 07:54:31.916364 [DVR] Error fetching guide data: gracenote error 3001: internal_server_error
2023/08/19 07:54:31.916364 [DVR] Fetching guide data for 141 stations in X-M3U @ 2023-08-19 7:30PM
2023/08/19 07:55:31.572079 [WRN] Retrying guide data request in 20s due to 504 Gateway Timeout
2023/08/19 07:56:04.938100 [DVR] Error fetching guide data: gracenote error 3001: internal_server_error
2023/08/19 07:56:04.938100 [DVR] Fetching guide data for 141 stations in X-M3U @ 2023-08-20 1:30AM
2023/08/19 07:56:05.064192 [WRN] Retrying guide data request in 20s due to 503 Service Unavailable
2023/08/19 07:56:32.135095 [DVR] Error fetching guide data: gracenote error 3001: internal_server_error
2023/08/19 07:56:32.135095 [DVR] Fetching guide data for 141 stations in X-M3U @ 2023-08-20 7:30AM
2023/08/19 07:56:48.580637 [DVR] Error fetching guide data: gracenote error 3001: internal_server_error
2023/08/19 07:56:48.596267 [DVR] Fetching guide data for 141 stations in X-M3U @ 2023-08-20 1:30PM
2023/08/19 07:57:26.835566 [DVR]   indexed 876 airings (141 channels) [38s fetch, 0s index]
2023/08/19 07:57:26.966838 [WRN] Retrying guide data request in 20s due to 503 Service Unavailable
2023/08/19 07:57:47.239411 [WRN] Retrying guide data request in 40s due to 503 Service Unavailable
2023/08/19 07:58:35.990210 [DVR]   indexed 113 movies (34 channels) [69s fetch, 0s index]
2023/08/19 07:58:35.998322 [DVR] Fetching guide data for 141 stations in X-M3U @ 2023-08-20 7:30PM
2023/08/19 07:59:04.488229 [DVR] Error fetching guide data: gracenote error 3001: internal_server_error
1 Like
#29

Looking into this now.

#30

Immediatly after looking into this I was seeing the errors as well, but now I am not. Can anyone else use "Fetch Guide Updates" and check their logs now?

#31

Looks Good Now.