watching the cal/arizona game on pac-12 network, and while it works for the most part, the app hangs every time the game goes to commercial. i have to close the channel and re-open it to get it to come back...will send logs next time it happens (which is right now). diagnostics sent.
this has happened on both my galaxy s20+ as well as the tivo stream 4k.
Probably related:
Can you submit diagnostics when it happens
i did.
yeah, seems like it is. after you posted this i set up a recording for the game as it's going on, and the recording is very strange while the game is going on. commercials play fine, but when i skip into the actual game portion the timer actually starts running backwards while the picture is frozen. very odd.
This usually indicates they are doing something wonky when they insert commercials into the stream, and the timestamps are messing things up. The audio issues also make me think that the stream layout of the inserted streams aren't the same, as well as a mismatch between channels/formats of the audio streams.
I need diagnostics from the backend with the actual TVE connection
sent.
frontend container:
Logs have been submitted as **a009cbed-9cae-4578-9443-370db3d0b81b** . Please send an email to [[email protected]](mailto:[email protected]?subject=Help%20with%20DVR%20Diagnostic%20Log%20a009cbed-9cae-4578-9443-370db3d0b81b) to give details about the issue you're having.
backend container:
Logs have been submitted as **31e73a3d-cce2-4e0f-9798-b6dbd512fd16** . Please send an email to [[email protected]](mailto:[email protected]?subject=Help%20with%20DVR%20Diagnostic%20Log%2031e73a3d-cce2-4e0f-9798-b6dbd512fd16) to give details about the issue you're having.
interestingly enough, i left it sitting for a while and the stream did come back (with commercials on) but no sound. will see if the sound comes back when the game feed comes back...
edit: sound came back when the game feed came back, but now i'm probably 5-6 minutes behind live. i can skip ahead to get back to live, that does work.
Try prerelease
will give it a shot as soon as we get home. thanks!