Also tried this, changing the setting from “change format off” to 5.1. Problem persists.
I’m running tvOS14.4
I have a couple other Apple TV’s with the same OS version that I’ve tried with this tv/receiver and the same problem exists.
What is the behavior when the Channels app advanced setting for Surround Sound is set to off?
Stereo sound, left and right front, as appropriate.
1 Like
Thanks.
Can you turn surround back on, play a channel, then click settings > support > submit diagnostics
Sent
This is something I noticed yesterday so I’ve had a play to make sure all is consistent with what has been described above.
UK TvOS 14.4 on Apple TV 4K (A1842 64Fb) using Channels 4.4.1 DVR 2021.02.04.1931
Sony receiver via optical link and displays the sound source correctly as Dolby 5.1 during a test or playback of 5.1 source.
Unfortunately I cannot say at what point anything changed as most UK broadcasts are not surround (5.1) so wouldn’t notice!!
Using the Test Surround Sound, with/without surround on, with/without experimental audio driver consistent only works for front left/centre/right speakers and the rear comes through on the front left/right.
I’ve also pulled in a couple of imported shows with verified ‘surround’ and 5.1 and the same results.
All other AppleTV sources (PrimeTV & InFuse) work fine.
Having the same problem with a Sonos Beam and two Play:1s for the rear speakers. Surround sound is set to on, I've tried changing the audio driver too but the test surround sound option only plays audio out of the front speakers.
Amazon Prime app on the Apple TV plays through all speakers as expected.
Just submitted some diagnostics.
Same problem here all is good with apple tv apps but channels no surround sound I tried all your suggestions also. Sending diagnostics. It.s the same for beta and stable
Please make sure your app is set to Settings > Playback > Streaming Quality > Home Streaming: Original. Then play something from beta app again for a few seconds and submit diagnostics.
It is
Just sent the Beta diagnostics now
You're playing a TVE channel and TVE is only stereo.
Tested with the surround test and no luck I will try with locals and send you the diagnostic again
I just sent one with ABC playin from my tuner that should be dolby 5.1 but that was not the beta . I will send one more
Last one is the beta on ABC
Thank you for the diagnostics. I'm uploading a new beta with a fix now.
Thank glad to help out
Great its working on the new beta
1 Like
Works for me too using the new beta today
1 Like
The most recent update, 4.4.2, fixed the issue. Thank you.