TV Everywhere stuck on "Verifiying login on Cox" (FreeNAS jail)

Channels DVR Server TV Everywhere
#1

Hello,

I installed channels DVR in a jail so I could install chromium next to it. I made it to the statement in the title, but it is stuck. I checked the channels-dvr.log and here is the relevant data:

2019/12/28 22:47:03 [TVE] Auth starting for Cox as <EMAIL>
2019/12/28 22:47:03 [TVE] action=auth mvpd=Cox requestor=nbcentertainment
2019/12/28 22:47:03 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=Cox&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2019/12/28 22:47:03 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2019/12/28 22:47:03 [TVE] action=request type=Document method=GET url=https://idm.east.cox.net/affwebservices/public/saml2sso
2019/12/28 22:47:03 [TVE] action=auth_domain domain=idm.east.cox.net
2019/12/28 22:47:04 [TVE] action=request type=Document method=GET url=https://idm.east.cox.net/autoauth/nbcentertainment
2019/12/28 22:47:04 [TVE] action=request type=Document method=GET url=https://idm.east.cox.net/affwebservices/nbcentertainment/redirect.jsp
2019/12/28 22:47:04 [TVE] action=request type=Document method=GET url=https://idm.east.cox.net/coxlogin/ui/tvonline
2019/12/28 22:47:04 [TVE] action=wait_for_page
2019/12/28 22:47:16 [TVE] action=wait_for_page err=timeout
2019/12/28 22:47:16 [TVE] action=fill_form u=<EMAIL>

Chromium appears to be running fine:

# chrome --headless --repl --disable-gpu --no-sandbox
[1228/230331.262214:INFO:headless_shell.cc(456)] Type a Javascript expression to evaluate or "quit" to exit.
>>>
Issue with Chrome for TVE on FreeBSD
#2

What is chrome --version

#3 
# chrome --version
Chromium 78.0.3904.108

I was able to successfully authenticate with the same account details on a separate instance of Channels, installed on Linux, so I know the account information is fine.

#4

Can you email [email protected] with file>save from http://x.x.x.x:8089/debug/stack

Try updating the dvr as well by click-and-hold on the Check for Update button

#5

I updated the DVR software twice, to 2019.12.30.2110, but it did not make a difference. I emailed my stack dump to the support email.

#7

As far as I can tell this is a broken chrome installation that's getting stuck and not responding back.

Someone else reported a similar problem after they upgraded to 11.2-U7. For them, this workaround fixed the issue:

sysctl net.local.stream.recvspace=16384

which was suggested in https://bugs.freebsd.org/bugzilla/show_bug.cgi?id=212812

1 Like
TV Everywhere streams no longer loading
#8

That seems to have worked. I set it in the main settings for FreeNAS, then restarted the jail. It is currently processing the channels available.

#9

Great. I would suggest reporting this to FreeNAS or FreeBSD as the bug has reappeared since being fixed and closed early this year.

#10

It is possible it is still fixed in FreeBSD. FreeNAS is usually a version or two behind FreeBSD, and my install is not the latest either. I will update to the latest and test to see if it is still an issue.