Is there an option to increase the time out so that when I have a channel that takes to longer to reauthenticate and get the tuner notavailable message. It would save having to go back and come back in.
No there is not.
That would be nice, yes. But currently not possible.
Unfortunately, losing the Discovery owned channels is getting worse. They lose the login on a daily basis now, and I've had them lose the login more than once in a day a couple times. It is easier to get them back, Once you get the error message, tune to a different Discovery owned channel for a couple seconds where nothing will happen and then tune back to the one you want and eventually it will start to play, usually takes about a minute, though I have had it take longer to start.
With the channels going out like this you can't schedule anything to record since it will have lost the login by the time the recording is supposed to start. I've gotten to the point where I only record so that I get a reminder that something new is available that I want to watch and then use the specific channel app to stream it.
Using Xfinity I find the auth expires on Discovery channels every 7-8 days.
I've been keeping track.
Recordings get delayed 40-50 seconds if it has to re-auth to start the recording.
Worst case time was 3 1/2 minutes once a couple months ago.
If I start to watch a channel live in the web UI viewer when it needs to re-auth you can see it says reconnecting, then the video window goes away and when it finishes re-auth the audio starts to play with no video. Much different log entries compared to when a recording causes re-auth.
I'm glad your experience with Xfinity is better than what I'm having on Mediacom. When I lose access I have to do what I said above to get it back. If I just let it sit on the channel I get nothing except the error message.
Each channel has it's own auth token.
Renewing auth for one channel doesn't renew them all.
You can tell by looking at the dvr log.
I would submit diagnsotics from the client app (which I heard also submits it from the server).
Continuing the discussion from TVE losing Discovery owned channels:
I'm now having the same "403: (access.denied.missingpackage)" issue. Tried moving to the DVR pre-release, which did not work. i also tried rescanning the individual channels, too.
Discovery suite seems to be working fine here.
I have the issue with HGTV; and now another with Comedy Central (notAuthorized: A network error occured when communicating with the provider's authorization service).
I'll also report in the Beta forum.
Yeah, still no issues here - in fact, after tuning (1) Discovery station, consecutive tuning of other stations is happening faster than any tuner I have ever used which is pretty amazing. Have you checked by going to the HGTV website and logging in with your TVE provider to watch live TV to see if there is an issue there also (or with the login/password)?
I would go into the troubleshooting section of Channels DVR and 'submit diagnostic logs' and follow it up with an email if you haven't already done so.
I don't believe this should matter, but I'm using Hulu Live TV login for TVE.
Thanks for the tip. I will submit diagnostics.
I am able to view through the website.
I removed and re-added TVE. I'm still without HGTV and Discovery, but everything else seems to have been rectified.
Don't ask me why this works, but it did for me and others.
- Open a new Private/Incognito browser window.
- Bring up your dvr web UI using a SECURE HTTPS connection.
- In the same browser, open a new tab (not window) and login to https://www.sciencechannel.com/watch/science and start streaming live.
- Individually rescan your HGTV and Discovery channels with issues using Rescan Channels under the gear dropdown next to your source in the DVR web UI.
Does not work - Mediacom - 7/10/22
403 Not Authorized or Not in package despite being able to log in to discovery site and watch all the different channels directly.
No amount of deleting/readding/rescanning works. I've given up. Not a good look for a prospective new customer...
Two points:
- TV Everywhere support is "Beta" (meaning not ready for general release for all customers); and,
- Because TVE support is beta, it is a constantly moving target. Have you ensured that your DVR is running the latest pre-release version of the software? (And then, selectively re-authenticating the troublesome networks?)
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Yes. Running latest pre-release. And I have tried selectively rescanning just one of the affected channels as well as the usual deleting the entire thing and starting over etc. Nothing works.
Also getting bitten by this now. Troubleshooting steps didn't work. Readding source didn't work. All works on live websites. Diags submitted.