any update my friend or are us xfinity users just dead in the water?
I tried it again this morning and I am still seeing the same problem. I think this a problem on Channels DVR end with xfinity. I am submitting logs to support.
I tried it here and it works for me. Not sure what's going on yet.
Thank you for the update, keep us posted, I will keep trying different things to troubleshoot on my end. If I am successful I will update with logs. Thanks!
Open nbc.com/live in chrome incognito and select xfinity
Enter your username
On the page that asks for password, do file>save and email the file to [email protected]
Just sent, Let me know if that is what you needed. Thanks!
Try next prerelease (v2022.01.24.2211) and resubmit diagnostics
Don't know if it helps, but after Linking Xfinity as the Provider at http://nbc.com/live and logging in, you are presented with this.
Have to click SKIP or click the Live link at top of page to continue.
Updated to latest pre-release. Seems like some progress but Authentication failed even though correct credentials entered.
Logs have been submitted as 2c813d14-80be-4568-ae00-43fce3e5a16d
I highly recommend creating a brand new throwaway Xfinity user account for Channels TV Everywhere login. That usually fixes the login problems and if it ever happens again then just create another throwaway Xfinity user account and delete the previous one.
Same result as Anonymously. I updated to the latest pre-release and verified that I can login using a incognito chrome window on nbc.com/live.
I already created a new throw away, did not fix the issue. But thanks
From what I can tell something is not aligning correctly with Channels script for Xfinity the Username entry script seems to be missing its target resulting in invalid logins. Just my observation for what I can decipher from scripts, but I don't have back end Channels knowledge to know for sure.
Same here. A new throwaway for me didn't work as well.
Try and resubmit with next build (v2022.01.25.0055)
1 Like
Same issue for me as well. Updated to latest prerelease and submitted logs: 508ee6f1-a64a-4f63-89a9-1973c6737d68
v2022.01.25.0055 build appears to be working for me! It successfully authenticated and is now verifying channels. Will submit logs once complete.
Logs have been submitted as 63a14cf2-684a-4d15-b54e-96d60267f65c
Jurassic Park is back online! Thank you @ tmm1
I updated to the latest prerelease and created a new throwaway user, and it is now working for me.
Not sure what was going on, but seems to be working again today.
Works for me now as well.