The pre release has the fix in it
Only if you want the fix now.
Otherwise wait for the next release version (could be months).
Thanks for popping in with your suggestions. However, I just updated to today's build and it still doesn't work unfortunately.
BTW I called Verizon, not helpful. I also tried both Safari and Chrome... no difference.
Have you tried doing what Channels DVR does?
Go to a network website and try to authenticate with Fios and stream.
Like at Watch the NBC Live Stream - NBC.com
It’s a Verizon problem that’s been happening for weeks. Verizon login won’t work on TVE sites.
Send an email to that address in the error.
I tried that - going to NBC - and it worked.
Using Chrome from your Mac Mini?
How did you get to that page itself? Seems it'd be good for me to submit my own incident ID...
Yes - although a caveat is I think it recognizes my network, that we're Verizon customers. As soon as I hit Verizon amongst the list of providers, I'm in. It does not prompt for username/password.
I have channels on my UNRAID and it won't login. I wanted to see if i added channels to my QNAP would it work and first try it logged in and pulled in all Verizon channels so i dont know what's happening, also i downloaded channels to my mac laptop to test Verizon there and it got the error message.
Do you have an updated Chrome browser on your mac laptop
Go to nbc.com or abc.com or any network site and log in with your Verizon account. It won’t work.
Tv.verizon.com is not the same thing and it’s irrelevant in channels.
i use safari and chrome no luck
I mentioned before that I tried NBC - I should have said nbc.com - and it worked. Same now with abc.com. But similarly with the caveat that I merely pick Verizon as my provider and I'm immediately in. No username/password, it presumably recognizes that we're within the Fios network that's associated with a Fios TV plan.
Quick update - I switched from WiFi to instead use my phone's hotspot. Tried again with nbc.com and it did ask for username/password. On Chrome: it spun with "Please wait" literally forever. Never stopped or returned. I tried on Safari and it did fail with the same error
To summarize for clarity:
- Within my home network, via Verizon Fios, I can authenticate successfully on sites like nbc.com simply by selecting Verizon as my provider. No username/password required, it knows I'm a customer and bypasses.
- If using a hotspot, or presumably out of my home or on a VPN, selecting Verizon on nbc.com will prompt for username/password, but will fail. abc.com, similarly.
This mirrors what happening with the Channels DVR Server, and is clearly a Verizon issue. I've submitted a report with them. Fingers crossed...
Update: useless follow-up, but an FYI that I called Verizon, spent 1-1/2 hours on the phone, including holds, and got nowhere. They say they'll give me a resolution one way or the other by July 14th, but frankly I don't think the two people I spoke with even understand the issue - they got some things completely wrong, like saying a cable card is required to view, say, NBC video through a web browser. Said it with 100% confidence. We'll see what their response is, but I may have moved on from them by then.
You could try posting at https://community.verizon.com/categories/tv or, Verizon has support channels on
Instagram: Instagram (Pre-paid excluded)
Facebook: Redirecting...
X (Twitter): Verizon Support (@VerizonSupport) / X
Last time I spoke with support, it was a bot who was giving me bogus information as well. I think it was looking up my personal information to make small talk, like the car I was driving and other crap that had nothing to do with the issue, trying to get an autopay discount. I finally had "some" success with the Xwitter support.
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Good suggestions all, thank you
Following up, was out of town, but on July 19th I tested Verizon as a TV Everywhere provider in the Channels server, and it worked! Not sure if it was just because of my call, or something specific to my account, or something that got fixed for everyone. But I'm now getting some subset of Verizon channels in the Channels UI.
This should fix it.