How did you get to that page itself? Seems it'd be good for me to submit my own incident ID...
Yes - although a caveat is I think it recognizes my network, that we're Verizon customers. As soon as I hit Verizon amongst the list of providers, I'm in. It does not prompt for username/password.
I have channels on my UNRAID and it won't login. I wanted to see if i added channels to my QNAP would it work and first try it logged in and pulled in all Verizon channels so i dont know what's happening, also i downloaded channels to my mac laptop to test Verizon there and it got the error message.
Do you have an updated Chrome browser on your mac laptop
Go to nbc.com or abc.com or any network site and log in with your Verizon account. It won’t work.
Tv.verizon.com is not the same thing and it’s irrelevant in channels.
i use safari and chrome no luck
I mentioned before that I tried NBC - I should have said nbc.com - and it worked. Same now with abc.com. But similarly with the caveat that I merely pick Verizon as my provider and I'm immediately in. No username/password, it presumably recognizes that we're within the Fios network that's associated with a Fios TV plan.
Quick update - I switched from WiFi to instead use my phone's hotspot. Tried again with nbc.com and it did ask for username/password. On Chrome: it spun with "Please wait" literally forever. Never stopped or returned. I tried on Safari and it did fail with the same error
To summarize for clarity:
- Within my home network, via Verizon Fios, I can authenticate successfully on sites like nbc.com simply by selecting Verizon as my provider. No username/password required, it knows I'm a customer and bypasses.
- If using a hotspot, or presumably out of my home or on a VPN, selecting Verizon on nbc.com will prompt for username/password, but will fail. abc.com, similarly.
This mirrors what happening with the Channels DVR Server, and is clearly a Verizon issue. I've submitted a report with them. Fingers crossed...