Xfinity TVE Not working

Channels DVR Server TV Everywhere
#5

It's not a Comcast/Xfinity issue.

It's the Channels DVR script trying to login and failing. Out of the 100+ channels in my TVE Comcast feed, 75% are working fine. There's about 10-20 networks that are exhibiting that error in the logs. This was working fine up until this morning on all channels. Something changed with a build OR something changed on the provider side that needs to be revisited on the channels side. I submitted a ticket with the complete logs that show how many channels from the very same Xfinity / Comcast account are successfully integrated into my channels DVR server.

#6

No, that does not mean it's a Channels issue. In verifying MLB and WarnerMedia networks for the OP in the thread I referenced, some of my Warner networks had to reauthorize, and they did so without issue.

Therefore, if I can authorize with Channels and my TVE provider, the problem is not necessarily inherent in Channels.

Also, have you verified with the networks in question by trying to log in and view a live stream on the network's website in an incognito/private browser window?

#7

Yep. Did a full recreation of my xfimity TVE feed and I can absolutely use each of the channels that have this issue directly with the websites and the Apple TV applications using my same exact xfinity credentials. I can see the exact channels that have the issue as it says “cable provider authentication failed” just on the subset of channels that are throwing the XML error that I showed in the snippet of logs. Every single one of these channels worked before within the channels DVR server before.

I’m not saying a change didn’t happen on the provider side. I’m saying that the channels script that logs into each of the TVE stations has an exception case that’s not allowing it to login properly now and it needs to be fixed

#8

And this is why TV Everywhere support will probably never exit "beta" status: it's such a moving target, that only a few providers work consistently without issue.

So, Channels most likely didn't change, but Comcast did.

#9

Fair enough, but we still need the channels team to fix the authentication error as right now I have about 20+ channels that I can't access through channels now.

Not sure if they can reach out directly to the Xfinity team and become a development partner where they can get documentation or heads up when things change. I also don't know if it's actually Comcast that changed of the individual channels such as CNN, TruTV, MLB, etc.. and it's just using the xfinity login credentials to get access directly from the channels themselves.

I'm hoping a channels developer will see our thread and review the logs that were sent in and fix this. They seem to be pretty fast at putting out new builds.

It's a royal pain to have to go to the individual apps outside of channels to watch them and plus can't record shows on any of those channels as well.

#10

The way that TVE in general—and also through Channels—works is:

  • Network website requests authentication
  • Cable/OTT provider is submitted as authenticator
  • Authentication is re-directed to provider's authentication system
  • User(/Channels) submits login credentials
  • Provider authenticates user
  • Cookie with limited—usually 30 days—authentication is saved to client device
  • Provider re-directs back to network website
  • Network site reads the (new/refreshed) cookie to authenticate user
  • Stream starts

The authentication all happens on the provider's own website. What Channels has to do is parse the page looking for certain elements/input fields to place your login information into as part of the handshake needed to (re-)authenticate for a particular network. If the provider changes their auth system, then Channels has to work around these new changes. It's basically whack-a-mole on a multinational media conglomerate scale.

So, Channels hasn't made your TVE channels inaccessible. They just haven't moved as quickly as you like to hit Comcast's constantly moving target for your satisfaction

#11

Well said. Just would be nice if they could have a relationship with Xfinity / Comcast to get a heads up when they play whack-a-mole. They could say look we have x thousand customers and they are mutual customers so let's not make their lives miserable every time you make a change.

The other issue that happens every few weeks is I get an email from Comcast saying I need to change my password. Clearly something in the way Channels is authenticating is triggering their security to think someone is trying to hack my account.

I'm positive there has to be a way that Channels could contact Xfinity and say what do we need to do to make sure our customers don't constantly get flagged. Just thinking out loud here.

#13

My Xfinity TVE stopped working this week. When I logged into the Xfinity website, I was prompted to change my password due to “suspicious activity”. TVE would not reauthenticate with Xfinity with the new credentials. I tried and failed enough times with TVE that Xfinity prompted another password change.

I haven’t been able to add back Xfinity as a new source.

#14
#15

What is weird is that a lot of channels like TNT TBS Syfy TLC Bravo all Disney and many others are working for me. So it is not fully down. I have 136 channels working.

All my sports channels are working ESPN FS1 NBCSN etc ...

Line 33: 2021/03/22 09:28:26.102507 [TVE] Channel scan 25/206 TBS successful
Line 34: 2021/03/22 09:28:26.218480 [TVE] Channel scan 26/206 TBSP successful
Line 52: 2021/03/22 09:28:34.944871 [TVE] Channel scan 27/206 TNT successful
Line 53: 2021/03/22 09:28:35.123568 [TVE] Channel scan 28/206 TNTP successful
Line 252: 2021/03/22 09:30:27.454211 [TVE] Channel scan 34/206 AETV successful
Line 282: 2021/03/22 09:30:34.251556 [TVE] Channel scan 35/206 HISTORY successful
Line 313: 2021/03/22 09:30:41.596473 [TVE] Channel scan 36/206 FYI successful
Line 343: 2021/03/22 09:30:47.877177 [TVE] Channel scan 37/206 LIFETIME successful
Line 372: 2021/03/22 09:30:54.817092 [TVE] Channel scan 38/206 MSNBC successful
Line 398: 2021/03/22 09:31:01.231186 [TVE] Channel scan 39/206 CNBC successful
Line 429: 2021/03/22 09:31:08.224484 [TVE] Channel scan 41/206 USAP successful
Line 462: 2021/03/22 09:31:14.958572 [TVE] Channel scan 43/206 SYFYP successful
Line 493: 2021/03/22 09:31:22.653656 [TVE] Channel scan 45/206 EP successful
Line 526: 2021/03/22 09:31:29.800403 [TVE] Channel scan 47/206 BRAVOP successful
Line 557: 2021/03/22 09:31:36.874273 [TVE] Channel scan 49/206 OXYGENP successful
Line 587: 2021/03/22 09:31:42.475333 [TVE] Channel scan 51/206 SPROUTP successful
Line 818: 2021/03/22 09:32:52.665835 [TVE] Channel scan 55/206 FNC successful
Line 822: 2021/03/22 09:32:53.560930 [TVE] Channel scan 56/206 FBN successful
Line 1105: 2021/03/22 09:34:47.527074 [TVE] Channel scan 62/206 SUNDANCE successful
Line 1123: 2021/03/22 09:34:53.710712 [TVE] Channel scan 63/206 AMC successful
Line 1159: 2021/03/22 09:35:07.105264 [TVE] Channel scan 65/206 IFC successful
Line 1177: 2021/03/22 09:35:14.828676 [TVE] Channel scan 66/206 WETV successful
Line 1276: 2021/03/22 09:36:29.800189 [TVE] Channel scan 70/206 OVATION successful
Line 1294: 2021/03/22 09:36:36.986988 [TVE] Channel scan 71/206 WEATHER successful
Line 1312: 2021/03/22 09:36:44.806565 [TVE] Channel scan 72/206 REELZ successful
Line 1330: 2021/03/22 09:36:51.693430 [TVE] Channel scan 73/206 OWN successful
Line 1368: 2021/03/22 09:37:07.897418 [TVE] Channel scan 74/206 DISCOVERY successful
Line 1413: 2021/03/22 09:37:29.808845 [TVE] Channel scan 75/206 FOOD successful
Line 1441: 2021/03/22 09:37:45.903393 [TVE] Channel scan 76/206 ANIMAL-PLANET successful
Line 1486: 2021/03/22 09:38:09.526717 [TVE] Channel scan 77/206 HGTV successful
Line 1514: 2021/03/22 09:38:25.085990 [TVE] Channel scan 78/206 TLC successful
Line 1559: 2021/03/22 09:38:47.588999 [TVE] Channel scan 79/206 TRAVEL successful
Line 1587: 2021/03/22 09:39:03.515413 [TVE] Channel scan 80/206 INVESTIGATION-DISCOVERY successful
Line 1632: 2021/03/22 09:39:23.943701 [TVE] Channel scan 81/206 DIY successful
Line 1680: 2021/03/22 09:39:44.906872 [TVE] Channel scan 82/206 COOKING-CHANNEL successful
Line 1708: 2021/03/22 09:40:01.317420 [TVE] Channel scan 83/206 SCIENCE successful
Line 1736: 2021/03/22 09:40:18.268726 [TVE] Channel scan 84/206 AHC successful
Line 1764: 2021/03/22 09:40:34.793042 [TVE] Channel scan 85/206 DESTINATION-AMERICA successful
Line 1792: 2021/03/22 09:40:50.696948 [TVE] Channel scan 86/206 DISCOVERY-LIFE successful
Line 1820: 2021/03/22 09:41:05.557103 [TVE] Channel scan 87/206 MOTORTREND successful
Line 1838: 2021/03/22 09:41:13.032264 [TVE] Channel scan 88/206 DISNEY successful
Line 1839: 2021/03/22 09:41:13.078103 [TVE] Channel scan 89/206 DISNEYP successful
Line 1840: 2021/03/22 09:41:13.485315 [TVE] Channel scan 90/206 DISNEYJR successful
Line 1841: 2021/03/22 09:41:13.538170 [TVE] Channel scan 91/206 DISNEYJRP successful
Line 1842: 2021/03/22 09:41:14.202356 [TVE] Channel scan 92/206 DISNEYXD successful
Line 1843: 2021/03/22 09:41:14.255342 [TVE] Channel scan 93/206 DISNEYXDP successful
Line 1861: 2021/03/22 09:41:20.540252 [TVE] Channel scan 94/206 FREEFORM successful
Line 1862: 2021/03/22 09:41:20.582244 [TVE] Channel scan 95/206 FREEFORMP successful
Line 1880: 2021/03/22 09:41:27.263447 [TVE] Channel scan 96/206 ESPN1 successful
Line 1881: 2021/03/22 09:41:27.793779 [TVE] Channel scan 97/206 ESPN2 successful
Line 1882: 2021/03/22 09:41:28.374705 [TVE] Channel scan 98/206 ESPNU successful
Line 1883: 2021/03/22 09:41:29.197848 [TVE] Channel scan 99/206 ESPNEWS successful
Line 1884: 2021/03/22 09:41:30.173080 [TVE] Channel scan 100/206 SEC successful
Line 1905: 2021/03/22 09:41:38.960539 [TVE] Channel scan 104/206 TENNIS successful
Line 1950: 2021/03/22 09:42:07.278528 [TVE] Channel scan 106/206 GOLF successful
Line 1968: 2021/03/22 09:42:15.400130 [TVE] Channel scan 107/206 OLYMPICS successful
Line 2148: 2021/03/22 09:43:45.819658 [TVE] Channel scan 116/206 NBCSN-NORTHWEST successful
Line 2248: 2021/03/22 09:44:34.412737 [TVE] Channel scan 121/206 P12NAT successful
Line 2250: 2021/03/22 09:44:34.502394 [TVE] Channel scan 122/206 P12MTN successful
Line 2252: 2021/03/22 09:44:34.562018 [TVE] Channel scan 123/206 P12ORG successful
Line 2254: 2021/03/22 09:44:34.619253 [TVE] Channel scan 124/206 P12LAX successful
Line 2256: 2021/03/22 09:44:34.680110 [TVE] Channel scan 125/206 P12WAS successful
Line 2258: 2021/03/22 09:44:34.741455 [TVE] Channel scan 126/206 P12ARZ successful
Line 2260: 2021/03/22 09:44:34.795168 [TVE] Channel scan 127/206 P12BAY successful
Line 2306: 2021/03/22 09:45:02.617103 [TVE] Channel scan 130/206 CBSSPORTS successful
Line 2307: 2021/03/22 09:45:03.627433 [TVE] Channel scan 131/206 FS1 successful
Line 2308: 2021/03/22 09:45:04.309587 [TVE] Channel scan 132/206 FS2 successful
Line 2428: 2021/03/22 09:46:24.196056 [TVE] Channel scan 139/206 UNIVISIONWEST successful
Line 2429: 2021/03/22 09:46:24.402916 [TVE] Channel scan 140/206 UNIMASWEST successful
Line 2430: 2021/03/22 09:46:24.896001 [TVE] Channel scan 141/206 GALAVISIONWEST successful
Line 2431: 2021/03/22 09:46:25.837333 [TVE] Channel scan 142/206 TUDN successful
Line 2450: 2021/03/22 09:46:34.162569 [TVE] Channel scan 144/206 UNIVERSOP successful
Line 2451: 2021/03/22 09:46:34.171576 [TVE] Channel scan 145/206 AS-RICKANDMORTY successful
Line 2452: 2021/03/22 09:46:34.180817 [TVE] Channel scan 146/206 AS-THEERICANDRE successful
Line 2453: 2021/03/22 09:46:34.189880 [TVE] Channel scan 147/206 AS-THEVENTUREBROS successful
Line 2454: 2021/03/22 09:46:34.197892 [TVE] Channel scan 148/206 AS-OFFTHEAIR successful
Line 2455: 2021/03/22 09:46:34.207129 [TVE] Channel scan 149/206 AS-MRPICKLES successful
Line 2456: 2021/03/22 09:46:34.215136 [TVE] Channel scan 150/206 AS-ROBOTCHICKEN successful
Line 2457: 2021/03/22 09:46:34.223140 [TVE] Channel scan 151/206 AS-BLACKJESUS successful
Line 2458: 2021/03/22 09:46:34.232201 [TVE] Channel scan 152/206 AS-AQUATEENHUNGER successful
Line 2459: 2021/03/22 09:46:34.240234 [TVE] Channel scan 153/206 AS-SAMURAIJACK successful
Line 2460: 2021/03/22 09:46:34.248208 [TVE] Channel scan 154/206 AS-INFOMERCIALS successful
Line 2461: 2021/03/22 09:46:34.257215 [TVE] Channel scan 155/206 BUZZR successful
Line 2462: 2021/03/22 09:46:34.266216 [TVE] Channel scan 156/206 COMET successful
Line 2463: 2021/03/22 09:46:34.275355 [TVE] Channel scan 157/206 CHARGE successful
Line 2464: 2021/03/22 09:46:34.283550 [TVE] Channel scan 158/206 CONTV successful
Line 2465: 2021/03/22 09:46:34.966772 [TVE] Channel scan 159/206 REVN successful
Line 2466: 2021/03/22 09:46:34.975777 [TVE] Channel scan 160/206 TBD successful
Line 2467: 2021/03/22 09:46:34.985924 [TVE] Channel scan 161/206 DOVE successful
Line 2468: 2021/03/22 09:46:34.994933 [TVE] Channel scan 162/206 NASA successful
Line 2469: 2021/03/22 09:46:35.409113 [TVE] Channel scan 163/206 NBCNEWS successful
Line 2470: 2021/03/22 09:46:35.417110 [TVE] Channel scan 164/206 NEWSNET successful
Line 2471: 2021/03/22 09:46:35.426163 [TVE] Channel scan 165/206 CHEDDAR successful
Line 2472: 2021/03/22 09:46:35.434274 [TVE] Channel scan 166/206 CHEDDARBIZ successful
Line 2473: 2021/03/22 09:46:35.444273 [TVE] Channel scan 167/206 ETLIVE successful
Line 2474: 2021/03/22 09:46:35.453572 [TVE] Channel scan 168/206 FRANCE24 successful
Line 2475: 2021/03/22 09:46:35.462580 [TVE] Channel scan 169/206 NEWSMAX successful
Line 2476: 2021/03/22 09:46:35.609765 [TVE] Channel scan 170/206 CBSSPORTSHQ successful
Line 2477: 2021/03/22 09:46:35.621900 [TVE] Channel scan 171/206 CBSNEWS successful
Line 2478: 2021/03/22 09:46:35.632900 [TVE] Channel scan 172/206 ABCNEWS successful
Line 2479: 2021/03/22 09:46:35.642154 [TVE] Channel scan 173/206 BLOOMBERG successful
Line 2480: 2021/03/22 09:46:35.651153 [TVE] Channel scan 174/206 NHKWORLD successful
Line 2481: 2021/03/22 09:46:35.660384 [TVE] Channel scan 175/206 COURTTV successful
Line 2482: 2021/03/22 09:46:35.668416 [TVE] Channel scan 176/206 DW successful
Line 2483: 2021/03/22 09:46:35.677534 [TVE] Channel scan 177/206 CAS successful
Line 2484: 2021/03/22 09:46:35.685511 [TVE] Channel scan 178/206 CMCUSA successful
Line 2485: 2021/03/22 09:46:35.693513 [TVE] Channel scan 179/206 CMC successful
Line 2486: 2021/03/22 09:46:35.702690 [TVE] Channel scan 180/206 WEATHERNATION successful
Line 2487: 2021/03/22 09:46:35.711690 [TVE] Channel scan 181/206 PBSKIDS successful
Line 2488: 2021/03/22 09:46:35.720839 [TVE] Channel scan 182/206 FSTV successful
Line 2489: 2021/03/22 09:46:35.729839 [TVE] Channel scan 183/206 RT-AMERICA successful
Line 2490: 2021/03/22 09:46:35.738964 [TVE] Channel scan 184/206 ALJAZEERA successful
Line 2491: 2021/03/22 09:46:37.051979 [TVE] Channel scan 185/206 DABL successful
Line 2492: 2021/03/22 09:46:37.747743 [TVE] Channel scan 186/206 STADIUM successful
Line 2493: 2021/03/22 09:46:37.756743 [TVE] Channel scan 187/206 AMGTV successful
Line 2494: 2021/03/22 09:46:37.765977 [TVE] Channel scan 188/206 LX successful
Line 2495: 2021/03/22 09:46:37.773969 [TVE] Channel scan 189/206 EWTN successful
Line 2496: 2021/03/22 09:46:37.781978 [TVE] Channel scan 190/206 EVINE successful
Line 2497: 2021/03/22 09:46:37.790970 [TVE] Channel scan 191/206 HSN successful
Line 2498: 2021/03/22 09:46:37.799005 [TVE] Channel scan 192/206 HSN2 successful
Line 2499: 2021/03/22 09:46:37.808105 [TVE] Channel scan 193/206 QVC successful
Line 2500: 2021/03/22 09:46:37.817111 [TVE] Channel scan 194/206 QVC2 successful
Line 2501: 2021/03/22 09:46:37.825118 [TVE] Channel scan 195/206 QVC3 successful
Line 2502: 2021/03/22 09:46:37.834111 [TVE] Channel scan 196/206 NY-CBSNEWS successful
Line 2503: 2021/03/22 09:46:37.842261 [TVE] Channel scan 197/206 LA-CBSNEWS successful
Line 2504: 2021/03/22 09:46:38.013325 [TVE] Channel scan 198/206 LA-KTLA successful
Line 2505: 2021/03/22 09:46:38.021323 [TVE] Channel scan 199/206 BOS-CBSNEWS successful
Line 2506: 2021/03/22 09:46:38.028323 [TVE] Channel scan 200/206 SF-CBSNEWS successful
Line 2507: 2021/03/22 09:46:38.035323 [TVE] Channel scan 201/206 MINN-CBSNEWS successful
Line 2508: 2021/03/22 09:46:38.041323 [TVE] Channel scan 202/206 DEN-CBSNEWS successful
Line 2509: 2021/03/22 09:46:38.048323 [TVE] Channel scan 203/206 PIT-CBSNEWS successful
Line 2510: 2021/03/22 09:46:38.054323 [TVE] Channel scan 204/206 PHI-CBSNEWS successful
Line 2511: 2021/03/22 09:46:38.062324 [TVE] Channel scan 205/206 CHI-CBSNEWS successful
Line 2512: 2021/03/22 09:46:38.071488 [TVE] Channel scan 206/206 DAL-CBSNEWS successful

failed
Line 15: 2021/03/22 09:28:18.126261 [TVE] Channel scan 24/206 CNNI failed: Cable provider authentication failed
Line 80: 2021/03/22 09:28:56.033409 [TVE] Channel scan 29/206 TRU failed: Cable provider authentication failed
Line 107: 2021/03/22 09:29:16.546924 [TVE] Channel scan 30/206 TRUP failed: Cable provider authentication failed
Line 134: 2021/03/22 09:29:38.013667 [TVE] Channel scan 31/206 TCM failed: Cable provider authentication failed
Line 161: 2021/03/22 09:29:59.290986 [TVE] Channel scan 32/206 TOON failed: Cable provider authentication failed
Line 218: 2021/03/22 09:30:20.000340 [TVE] Channel scan 33/206 TOONP failed: Cable provider authentication failed
Line 654: 2021/03/22 09:32:03.372561 [TVE] Channel scan 52/206 NGC failed: Cable provider authentication failed
Line 723: 2021/03/22 09:32:24.439779 [TVE] Channel scan 53/206 NGCP failed: Cable provider authentication failed
Line 786: 2021/03/22 09:32:45.321825 [TVE] Channel scan 54/206 NGWILD failed: Cable provider authentication failed
Line 891: 2021/03/22 09:33:14.890519 [TVE] Channel scan 57/206 FX failed: Cable provider authentication failed
Line 959: 2021/03/22 09:33:36.116071 [TVE] Channel scan 58/206 FXP failed: Cable provider authentication failed
Line 1033: 2021/03/22 09:33:57.451616 [TVE] Channel scan 59/206 FXX failed: Cable provider authentication failed
Line 1060: 2021/03/22 09:34:19.057191 [TVE] Channel scan 60/206 FXXP failed: Cable provider authentication failed
Line 1087: 2021/03/22 09:34:40.348706 [TVE] Channel scan 61/206 FXM failed: Cable provider authentication failed
Line 1204: 2021/03/22 09:35:36.214920 [TVE] Channel scan 67/206 HALLMARK failed: Cable provider authentication failed
Line 1231: 2021/03/22 09:35:57.602405 [TVE] Channel scan 68/206 HALLMARKMM failed: Cable provider authentication failed
Line 1258: 2021/03/22 09:36:18.114667 [TVE] Channel scan 69/206 HALLMARKDRAMA failed: Cable provider authentication failed
Line 1932: 2021/03/22 09:42:00.233499 [TVE] Channel scan 105/206 MARQUEESPORTS failed: Cable provider authentication failed
Line 1996: 2021/03/22 09:42:36.367530 [TVE] Channel scan 109/206 SNY failed: Cable provider authentication failed
Line 2023: 2021/03/22 09:42:57.299457 [TVE] Channel scan 110/206 NESN failed: Cable provider authentication failed
Line 2211: 2021/03/22 09:44:20.743127 [TVE] Channel scan 119/206 NESNPLUS failed: Cable provider authentication failed
Line 2288: 2021/03/22 09:44:56.267670 [TVE] Channel scan 129/206 MLBTV failed: Cable provider authentication failed
Line 2354: 2021/03/22 09:45:29.108778 [TVE] Channel scan 136/206 FS-COLLEGE-ATLANTIC failed: Cable provider authentication failed
Line 2382: 2021/03/22 09:45:51.661293 [TVE] Channel scan 137/206 FS-COLLEGE-CENTRAL failed: Cable provider authentication failed
Line 2410: 2021/03/22 09:46:13.605928 [TVE] Channel scan 138/206 FS-COLLEGE-PACIFIC failed: Cable provider authentication failed

#16

I submitted logs with the latest scan ....

Logs have been submitted as 3f8b11d9-a1e3-490a-8ad5-605534ac759b

#17

I think you're just lucky that some of your cookies are still around for some channels.

I am working on a fix and will have a test build later this afternoon.

4 Likes
Provider - Xfinity
#18

Please try v2021.03.22.1958

4 Likes
#19

All channels working Scan was fast ... Thank You.

#20

updated to 2021.03.22.1958- the web gui/settings said it was verifying access to 2/213 (nbc?) for an awful long time. maybe 6 minutes. i reloaded the page and under activity i see it verifying access to 124/213. it continued at a normal speed. Then the Activity changed to Fetching missing guide data and stayed there for what felt like too long. The log shows it index all the way out to 04/07 10:30am. so i refreshed the page again and Activity is Idle.

Firefox 86.0.1 on win10.

But xfinity is working!!

1 Like
#21

working for me! thanks

1 Like
#22

It's working for me as well. Thank you.

#23

Cannot link my cable provider account using Xfinity. On a chat with xfinity support now, it seems the login from the channels TVE plugin is resulting in the account being flagged as Compromised account.

Anyone gotten past this for a secondary account with 2FA disabled?

Using Version 2021.03.27.1729

#24

Haven't talked w/Xfinity but I'm having same failure from 2 seperate accounts

#25

Spoke with the Password / Account Security Team, let them know the situation and now I have been able to connect about 155 of the channels.

Looking at the logs it seems the URL format is incorrect for some of the provider SSO connections.

xfinity said the account gets logged out after a few failed authentications, so I am thinking the update to latest pre-release build corrected some of the first few channel provider URI's and it never passed the 3 failure threshold.

It's a pain to have to reset the password if you hit 3 failures in a row. I'm a new signup for this app, so hoping this improves over time.