500 internal server error: away from home

#1

I am trying to watch channels away from home and I am getting: 500 internal server error for all channels. Suggestions?

#2

Please go to Support -> Troubleshooting -> Submit Diagnostic Logs from the web interface of the DVR and let us know when it's been submitted so we can have a better idea of what was going on.

#3

thanks for the idea / help - repositioned the antenna and its working now!

1 Like