The video freezes and there's no audio. The error is displayed before the video starts at the point it freezes (behind schedule).
Tuner sharing changes the data path to go through the dvr. The speedtest shows you have a good connection to your dvr.
Ok, thanks. I'll submit the diagnostic when it occurs again.
I just submitted a diagnostic.
Another diagnostic submitted. Let me know if I need to submit another. Thanks...
Thanks. Is this a new problem? Did it pause before during playback and not show any notification?
Any improvement with tuner sharing on?
This problem has been going on for several months. I've deleted and re-installed the Channels app several times, installed new CAT6 cables, replaced the antenna VHF single rods and more until I realized that the Nvidia Shield TV Pro was the only device having this issue.
Until about a week or so ago, it would pause and show no notification.
I haven't had a chance to test it with Tuner Sharing enable. I'll test it for 30 minutes to an hour and get back with you.
With Tuner Sharing enable, it just paused but showed no notification. I'll continue to watch to see what happens.
Does the picture still break up, or just pause then resume
I don't think that the picture broke up. I'll pay close attention if it happening again and let you know.
There has been two 5 - 10 seconds pauses with no picture break up. I'll monitor it for a few days. There are a couple of NBA games on over-the-air channels tomorrow so I can monitor it for a while.
Do you have to back out to the guide and reopen the channel? Sounds like my issue if you do.
I don't have to back out of the guide. It usually starts back or I can close the program without going all the way out of the guide.
1 Like
The picture doesn't break up. It pauses and, then, resumes but never attempts to catch up. I sent a diagnostic.
I love the Shied Pro paired with Channels DVR. I have two 2Terabyte Solid State Drives connected to the two 3.0 USB ports for DVR recordings and it usually works flawlessly until recently.
I think one of the most recent update needed more testing as I’ve had to reset the Shield a few times recently to address a weird issue. A power reset didn’t help. Did you already check to see if the Shield is running on the most up to date firmware.
You can reset the Shield in the same place that you check for updates.
Try this. Go to the Shield settings “Gear” icon, scroll down to Device Preference and select “Info” then either Check update or Restart to reset the Shield. Good luck.
Thanks. That's one of the first things I checked. It's running the latest firmware.
I have two shields which are both pros, the 2015 and 2019 models, both updated to the latest experience 8.2.3 and running latest channelsdvr apps
I don't have any drives attached to either unit and instead of channelsdvr on a linux based pc. I've only had the odd occassion of where the broadcast will pause, but have also seen it on the Apple TV 4K (2017) model.
TBH, Channels performs a lot better on Shield that the default HDHomerun software
I'm having the same issue with the previous generation Nvidia Shield.
I'm using the HdHomeRun Connect Quatro 4 k for the tuner. I truly believe the tuner is garbage. I've attempted to obtain support from Silicon Dust, but their support is lackluster.
I'm seeing: "Tuner Network Problems - Network problem are causing issues with signal".
I also am having the picture freeze with no audio. I can exit the program and reselect it and it will play again normally.
I wish I could find another network tuner to try. Definitely another brand.
Network problems means your Wi-Fi is not keeping up causing the tuner to have to drop packets.
My device is connected via Ethernet (today Download -=> 957.74 Mbit/s | Latency -=> 1.37 ms | Jitter -=> 0.66 ms and I was getting the same error before Tuner Sharing was enabled. Now, it pauses, and sometimes frequently, and doesn't display an error. The Amazon Fire TV Stick 4Ks and Apple TV do not have this issue. One of the Fire Sticks is connected to a TV on a mobile stand, is wireless only and doesn't have this issue while using Channels.