App locking up (after timeout?)

Channels Apple TV
#1

For a month or so now, the Channels app is locked up just about every time I turn on the TV. If we left a program playing but paused, the program will finish but then the app won't respond. Have to exit out to the AppleTV menu, close the Channels app, and then restart it fresh.

We tend to leave Channels on our AppleTV running 100% of the time; the only thing we turn on or off is the television. I assume that either something in Channels or the AppleTV has timed out or gone to sleep, and it doesn't recover gracefully.

I would say this started happening about the same time they released the updated UI (with e.g. a different layout for the TV Shows screen), but I'm not sure.

#2

You can submit diagnostics from the app. That would help us look more into it.

But I’d say that leaving Channels running all the time, even paused, isn’t something I would really suggest. When you’re done using it, you should get in the habit of just stopping the playback.

#3

Thanks, I just submitted diagnostics -- let me know if I need to follow up with an email to identify anything or if it would be better if I submit again just after the issue occurs.

And I hear you on stopping the playback, but that's just sort of contrary to how we use it. We'll be watching something and then pause when we go out of the room or pick up a phone call or something, and not think about it for a couple hours. If the Apple TV's at screensaver, I'll just turn off the television without thinking about what I was doing last.

Note that the locking up is new behavior; we've been using Channels for about a year and a half and didn't run into this before. I don't know what the old behavior was (if it held the pause, or automatically exited to some other screen or automatically closed the app, or whatever), but whatever it was I didn't notice it as ungraceful.

As an aside, let me say again how much I love this product. I love it day to day, and then even more so when we moved a couple months ago, switched TV providers, and not a damn thing changed with my recordings or DVR. Locking up or no, it's fantastic.

#4

Diagnostics after it happens next time would be helpful

#5

Will do

#6

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