Apple TV quality poor compared to iPad (UK)

Channels Apple TV
#1

I am experiencing pixelation and stuttering using the Apple TV Channels DVR App, specifically when viewing HD channels. This is not noticably a problem when using the iPad app.

I have sent over a debug from the Channels DVR app on my Apple TV.

In terms of Apple TV Video settings, I am currently using the below on my 4K TV - previously these were set to 4K HDR as I have a 4K TV.

Format: 1080p SDR
Match Content: Range & Frame Rate

Channels App:
Deinterlacing mode: Linear (50fps) <— this is the same on my iPad
SDR Mode Switching: Off

I am using an HDHomeRune CONNECT Duo and an example of a HD channel on Tuner 0 is as below:

Virtual Channel: 104 Channel 4 HD
Signal Strength: 100%
Signal Quality: 89%
Symbol Quality: 100%
Streaming Rate: 4.022 Mbps

I have my HDHomeRun connected to a Gigabit switch which my Apple TV 4K is also connected to. This switch is connected over 10/100 ethernet to my wireless router in another room.
The iPad connects to the WiFi on the router.

FYI, Have just given InstaTV Pro a go and have no pixelation or stuttering with it.

Any suggestions to getting this working as I dont think this will pass for my wife otherwise! :frowning:

#2

It looks like you set the Streaming Quality in the app to 720p instead of Original

#3

oh, is it trying to do transcoding? since changing this its now showing as weak signal on some channels…?

#4

Weak Signal is a message that comes from the HDHR. You can check your HDHR log via my.hdhomerun.com to confirm but usually that means the aerial isn’t able to pick up the signal.