Thanks. Something strange in the logs indeed. Does pausing for 10 seconds and resuming make any difference?
yes a pause or restart of playback fixes it generally. Just posted another player log where HGTV played normally for 15 mins or so then audio dropped - also, does not seem to be an issue with recorded playback, so the pause aligns with my experience there. Happens on all tuners ( I have quatro, connect, and a prime)
I don't know if we've done anything that could cause this, and we haven't heard of others reporting similar issues. So I'm thinking it might be a SHIELD issue and you should try the hotfix. I didn't see where it said it might interfere with HDHR. But I don't think that would affect our app.
it stated with hotfix you cannot play "HDHR DRM" channels - will that cause an issue ? Concern is also you cannot roll back and only await a newer release. It could also be the Onkyo receiver, might you think? I have no other to test...or do you see the audio issues in the player logs?
- "HotFix images are not fully certified. The next official release will have all certifications. The negative side affect we've noticed from this so far are: a. You won't be able to install or update Disney+ from the Playstore if you haven't installed it yet or do a Factory reset on this image. b. HD Homerun DRM channels will not work."
The logs show the audio apis are reporting invalid values for current playback position which is causing many issues.
I don't know if you have or watch DRM channels. They're not supported in our software but work in the official HDHR app and in the Live Channels system app.
Do you get this issue on both OTA and cable and TVE? Or just one?
You could also try using the official HDHR app for a while and see if that has the same issue? That would tell us if its a shield problem or channels app problem.
OK I doubt drm will be an issue - if the Prime cablecard channels, watched only via Channels app work, I am good?
Happens on cable channels and OTA, never recorded- don't watch enough TVE channels to know, but will try some
FYI, hotfix installed, saved issue, uploaded diagnostics just now...GRIT atsc... Audio started, dropped
I have moved to a totally new location, and am now using a different provider and cablecard, but the issues remain. I have updated the Shield to the hotfix version, which seemed to have no effect. It does appear the audio drops only occur with "live", as never see issues with recordings, so a work around has been to pause the playback of live for a few seconds and continue with a delay. I will submit diagnostics the next time this occurs as I would still like to solve it.
Same issue here. It has been around for awhile. User reported experience/settings is exactly the same (pause fix, no issue with recorded, etc). Shield 2017 with Yamaha YAS-207 soundbar. HDHR Prime with no OTA. Cable channels (Frontier FiOS) and for me, mostly on Turner stations: TNT, TBS, CNN, etc. Mostly at commercial breaks or change in source material. I can add one more bit - the issue can be resolved immediately by using the audio language config - deselect English and then reselect English.
I'm assuming that language selection fix you mentioned solves the issue only during the current channel playback session, rather than acting as an ongoing fix to to the issue?
Yes. While it is an immediate fix, it is temporary. The issue will reoccur in time. Let me add Shield is wired on full Gig Network with the server on DS918+. The issue does not occur on iPadOS app over wireless. Definitely seems to be related to how the Shield/App handles changes in audio signal in the content. It happened on a recorded HBO program between the conclusion of the program and transition into trailers/promos the other evening. The first time I've noticed that happening.
Also, sometimes it will correct itself without taking action. Not a pressing issue for me - a sometimes inconvenience/annoyance. I actually appreciate the resulting auto-mute of commercials when watching live programming.
Just bumping this topic for the admins as it remains an issue, and not just for me, it seems. If it were to only lack audio during commercials on live tv playback, I might be fine - but in fact audio will come and go during programming also. If I maintain a small (few second) buffer by pausing and resuming live tv, the problems is sorted, so a permanent fix does not seem too difficult?
Just throwing this out there, but have you tried switching from hardware decoding to software in the client?
Tried both, using software decoding on Shield now, and have for a while, as the hardware decode setting fo playback causes a number of video glitches with some channels - this was a known issue, I think.
Can you try the latest alpha build to see if there is any improvement?
I generally load the latest server build via "shift-click" - is that alpha or just beta? If I assume you mean the Android TV app, as opposed to the DVR software - how do I get that? I am on the beta for Android app. Thanks.
I figured it out - duh. Had not tried the alpha since release, so installed and trying now. Will report back if this solves my audio issues - UI changes look good, will just take a little "re-training"
Is "Software" decoding still recommended for earlier Shield models?