Audio not working on shows recorded from ABC

Channels Android TV
#1

Hi, I have 3 Nvidia Shields, one of which is the ChannelsDVR server. Suddenly from one show to the next audio sopped playing in all 3 on anything taped from ABC. This holds true for all 3 Shields. On my PC (Win10) using Chrome browser the sound is very strange.. almost like it's playing 2 tracks at same time regular track and descriptive audio. Audio does play just fine on 2 iPad Pro's. This happens regardless of decoder setting, Hardware, Hybrid or Software. shows play fine using Plex however.. I only noticed 2 days ago however it began 05/05/2020 @ 8:30pm. The show just prior to that @ 8:00 recorded and played fine. here is a snippet of log when I play on web browser.. hope it is of value.

Forgot to mention.. It also fails to play the audio on my Pixel 3XL.

2020/05/12 18:53:31.103765 [HLS] ffmpeg: file993-ip192.168.8.100: [aac @ 0x305312f700] Queue input is backward in time
2020/05/12 18:53:31.108424 [HLS] ffmpeg: file993-ip192.168.8.100: [hls @ 0x30530c4c00] Non-monotonous DTS in output stream 0:1; previous: 72054720, current: 72043200; changing to 72054721. This may result in incorrect timestamps in the output file.
2020/05/12 18:53:31.109677 [HLS] ffmpeg: file993-ip192.168.8.100: [hls @ 0x30530c4c00] Non-monotonous DTS in output stream 0:1; previous: 72054721, current: 72045120; changing to 72054722. This may result in incorrect timestamps in the output file.
2020/05/12 18:53:31.110850 [HLS] ffmpeg: file993-ip192.168.8.100: [hls @ 0x30530c4c00] Non-monotonous DTS in output stream 0:1; previous: 72054722, current: 72047040; changing to 72054723. This may result in incorrect timestamps in the output file.
2020/05/12 18:53:31.111707 [HLS] ffmpeg: file993-ip192.168.8.100: [hls @ 0x30530c4c00] Non-monotonous DTS in output stream 0:1; previous: 72054723, current: 72048960; changing to 72054724. This may result in incorrect timestamps in the output file.
2020/05/12 18:53:31.178755 [HLS] ffmpeg: file993-ip192.168.8.100: [hls @ 0x30530c4c00] Non-monotonous DTS in output stream 0:1; previous: 72054724, current: 72050880; changing to 72054725. This may result in incorrect timestamps in the output file.
2020/05/12 18:53:31.193305 [HLS] ffmpeg: file993-ip192.168.8.100: [hls @ 0x30530c4c00] Non-monotonous DTS in output stream 0:1; previous: 72054725, current: 72052800; changing to 72054726. This may result in incorrect timestamps in the output file.
2020/05/12 18:53:31.194453 [HLS] ffmpeg: file993-ip192.168.8.100: [hls @ 0x30530c4c00] Non-monotonous DTS in output stream 0:1; previous: 72054726, current: 72054720; changing to 72054727. This may result in incorrect timestamps in the output file.
2020/05/12 18:53:31.235892 [HLS] ffmpeg: file993-ip192.168.8.100: [aac @ 0x305312f700] Queue input is backward in time
2020/05/12 18:53:31.239013 [HLS] ffmpeg: file993-ip192.168.8.100: [hls @ 0x30530c4c00] Non-monotonous DTS in output stream 0:1; previous: 72069120, current: 72057600; changing to 72069121. This may result in incorrect timestamps in the output file.
2020/05/12 18:53:31.241058 [HLS] ffmpeg: file993-ip192.168.8.100: [hls @ 0x30530c4c00] Non-monotonous DTS in output stream 0:1; previous: 72069121, current: 72059520; changing to 72069122. This may result in incorrect timestamps in the output file.
2020/05/12 18:53:31.242336 [HLS] ffmpeg: file993-ip192.168.8.100: [hls @ 0x30530c4c00] Non-monotonous DTS in output stream 0:1; previous: 72069122, current: 72061440; changing to 72069123. This may result in incorrect timestamps in the output file.
2020/05/12 18:53:31.243206 [HLS] ffmpeg: file993-ip192.168.8.100: [hls @ 0x30530c4c00] Non-monotonous DTS in output stream 0:1; previous: 72069123, current: 72063360; changing to 72069124. This may result in incorrect timestamps in the output file.
2020/05/12 18:53:31.310883 [HLS] Stopping transcoder session file993-ip192.168.8.100 (view: 13m20s, out: 13m21.008567s, finished: false)

#2

Can you try with the apps set to Home Streaming Quality: Original

#3

They are all set to original except for Web player on Chrome (There is no setting for original on that) it does it on 1080 settings or 720 settings.. I didn't try any others

#4

I submitted diagnostics last night and just now.. hopefully it helps.

#5

If you find the show on the web UI, then scroll down to an affected episode, can you screenshot what's shown once you select View Details in the dropdown?

#6

image
image.png2560×1440 620 KB

#7

Looks pretty normal. Can you upload the recording to google drive or similar and email a link to [email protected]

#8

Done.. The Linked file plays fine in windows proper and in plex.. but not in channels web player or the channels dvr app on 3 shields and Pixel 3 XL. It will however play on Shield and Pixel using plex and MX Player Pro

#9

Thanks for the sample recording. A fix is available in the latest android beta and dvr pre-release.

#10

Web player is fixed.. however still no audio on anything Android.. pixel 3 xl phone or any of my shields.. which are used to watch DVR recordings 99% of the time. Shields updated and I even rebooted.. still no joy

#11

Try going to the play store and install the update. It may take some time to show up. The About tab of the app should say Beta 5.13.1931

#12

I read this and sure enough update was waiting when I checked... working perfectly.. Thank you for your hard work!

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