Away from home not working

Portchecker shows it's open

I sent the diagnostics via email about 20 minutes ago. I don't really want to mess with too much on my QNAP NAS or my router as it was working before so don't want to tinker with a bunch of stuff if it is something simple.

So I am wondering if my HD Homerun Ip address changed and am wondering if I can make it a static dhcp address. Would I need to change the address to be outside of the dhcp range or can i use the address as is and add to my static leases in my router?

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Thanks for the diagnostic. Should be fixed now.

What did you see in the diagnostic?

I've long been having the same problem with remote access being unable to connect on my Channels DVR... and get the same error messages as posted above in this thread.

Is there somewhere in the Community forum where there are specific instructions of just what needs to be done, and how it's done, in terms of opening ports and port forwarding?

In this case there was a bug on our server and nothing wrong on your end.

See https://getchannels.com/docs/articles/cant-connect-remotely/