Back & Home button issue in the video player

Working fine here with the Onn UHD Android TV, and the beta. Goes to show playing in guide clicking back once, and top of guide clicking back button a second time.

I rebooted and even uninstalled the app from the shield and the issue still accurs. I don't know what else to try. This is an app issue and not a DVR issue right. I did return DVR back to Sysnology NAS due to issues I was having with PI4

What shield model are you using? What remote are you using? What version number is shown in the app?

Nvidia Shiled 2019 the latest. I bought it around 5 months ago. I upgraded the app over the weeked. So its the latest. I guess I will uninstall this and install the released version and stop beta testing.

This remote working perfectly. I don't know what changed.

Is it only happening with that remote?

No it happens with the origianal shield remote also. When I get home later today I will uninstall and reinstall the app. Like starting all over with the released version. Maybe something got corrupted downloading and installing the last update. This same remote I use on the Fire TV Cube and the issue does not occur.

I have uninstalled the app making sure data cleared and cache was cleared. Rebooted the Shield, Reinstall the App and the behavior is the same. I can't tell if the Shiled got an update yesterday, but this is very frustrating. Don't know what to do from here.

What version number is shown inside the Channels app under Settings > Support?

Beta (110.8.2210)

Its not just the back button also, when I hold the home key for PIP mode the selected channel also not the focused one showing on the guide either

Am I SOL on this issue or what. I have completely reset my device with no success on rectifying this issue. Some combinations of setting with all the virtual and collection crap has broken my app. It would be nice to be able to downgrade the version before this one since it was working.

Did you by chance setup IR tv control within the shield settings? Can you test back button behavior after disabling all hdmi control and power CEC settings on both tv and shield. Using the original shield remote

I followed as directed with no luck. Its like the back function automaticly engages. I see it scroll up to the top of the guide while the pip goes to full screen

I recall I had some weird bugs on my shield with pip. Are you using pip setup in short cuts? How are you sending the pip command? If you are using a colored button shortcut try removing it and restart the shield and test with shield remote

My solution is a total reset of the device and removal of all data this time. The Back button now works properly.

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Thanks for reporting back. This whole issue was so bizarre. I can’t think of anything that could have been messed up to cause that.

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What is supposed to happen if you hit back again after Step 4?

  1. It scrolls to the top of the guide
  2. Opens the sidebar

Yea I was hoping the scrolls to the top was a bug..... :laughing:

Thanks for the quick reply.

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