Cannot sign on to to Philo. Support stopped supporting

Channels DVR Server TV Everywhere
#1

After several Philo channel went missing and after trying to resync Philo Channels. I deleted Philo and tried to reinstall.
During the signon process after clicking on the button in the confirming email and then on the button on a Philo webpage asking me to confirm my request to sign on, I get another Philo webpage saying "sign-on was successful" but when I go back to my Get Channel DVR page there is a pop up window that first says . "verifying sign-on" but after about 30 seconds, it changes and says "Context Canceled" without connecting.

I contacted support and had a dialog going with Aman who asked for my logs and for the version of my Synology DVR (DSM 7.1-42661) .
But since sending him that information 6/14, I have heard nothing back.
Since I cannot get support from Get Channels, I am wondering if anyone in the community has had this problem. I do not see anything, which is why I started with Get Channels support.

Also, does anyone know what happed to support. I Aman OK? Is he the only one there?

#2

The context cancelled error indicates some sort of OS level issue in this case. Others on DSM7 are not experiencing this so I'm not sure what to suggest to you.

I guess you could try installing within docker instead via Container Station.

#3

Thank you for the reply,
Philo in Channels had been running in the Synology OS for over two years with no issues. The only time I have seen this message is when I tried to re-install. Playon is still working fine.
Can you point me to a tutorial on how to install in Docker

1 Like
#4

I've had this Philo issue myself as it happens every month or so. Windows 10 machine. First the Discovery Channels don't work, so I try to scan again and get the context cancelled message every time. So I delete and re-add. Still, context cancelled, NO channels working. My solve: I delete Philo as a service. I do a complete clean up of ALL browsers, including cookies, run ipconfig / flushdns, ipconfig / registerdns, ipcconfig/ release, ipconfig / renew, netsh winsock reset. Then reboot. Might be overkill, and I'm not sure what fixes the issue with this process, but then I can add Philo back in. It's as if some old conflicting information ends up in a cache or browser or something that's causing an issue with Philo rescans unless I do this clean up. Fortunately Channels REMEMBERS all of my scheduled recordings on Philo through this entire process.