Cannot stream live tv from HDHomeRun Prime outside my house reliably

Channels DVR Server Troubleshooting
#1

2021/11/10 14:00:21.851573 [TNR] Opened connection to 1311DD4B/1 for ch502 KJWP Me TV HD
2021/11/10 14:00:21.859515 [HLS] Starting transcoder for channel 502 from 108.16.106.69 (encoder=remux, resolution=, deinterlacer=, bitrate=0)
2021/11/10 14:00:22.200764 [HLS] Probed live stream in 323.2234ms: mpeg2video 1280x720 progressive 5418409bps
2021/11/10 14:00:23.628201 [HLS] Session ch502-dANY-ad7df579992d started in 2.3539854s
2021/11/10 14:00:55.581723 http: TLS handshake error from 108.16.106.69:57153: EOF
2021/11/10 14:00:56.694516 http: TLS handshake error from 108.16.106.69:19086: read tcp 10.0.1.2:8089->108.16.106.69:19086: wsarecv: An existing connection was forcibly closed by the remote host.
2021/11/10 14:00:59.041588 http: TLS handshake error from 108.16.106.69:53935: read tcp 10.0.1.2:8089->108.16.106.69:53935: wsarecv: An existing connection was forcibly closed by the remote host.
2021/11/10 14:01:33.132093 http: TLS handshake error from 108.16.106.69:63433: read tcp 10.0.1.2:8089->108.16.106.69:63433: wsarecv: An existing connection was forcibly closed by the remote host.
2021/11/10 14:01:33.183996 http: TLS handshake error from 108.16.106.69:60696: EOF
2021/11/10 14:01:44.064782 [HLS] Stopping transcoder session ch502-dANY-ad7df579992d (out: 1m22.357778s, finished: false)
2021/11/10 14:01:44.064782 [HLS] ffmpeg: ch502-dANY-ad7df579992d-remux: [mpegts @ 000000000252b940] Dropped corrupted packet (stream = 1)
2021/11/10 14:01:44.066342 [TNR] Closed connection to 1311DD4B/1 for ch502 KJWP Me TV HD
2021/11/10 14:01:44.078367 [SNR] Statistics for ch502 KJWP Me TV HD: ss=98%-99% snq=100% seq=100% bps=6312581,3295264-9905344 pps=595,315-941
2021/11/10 14:01:44.183186 http: TLS handshake error from 108.16.106.69:40086: EOF
2021/11/10 14:01:44.199179 http: TLS handshake error from 108.16.106.69:37866: EOF

It’s just entirely glitchy if it even connects (which it did briefly this time).

#2

Please go to Settings -> Support -> Submit Diagnostic Logs from the device you are streaming from and let us know when it's been submitted so we can have a better idea of what was going on.

#4

Diagnostics have been submitted

#5

Has anyone had a chance to review the diagnostics?

#6

Please login to your DVR Web Interface and disable the experimental setting Old Transcoder:

CleanShot 2021-11-15 at 11.35.57@2x
CleanShot 2021-11-15 at 11.35.57@2x2320×534 128 KB

#7

That was only on as a test. It wasn’t working without (or with) that setting on. I’ve turned it off and tried streaming and submitted diagnostics again.

#8

Any update?

#9

From your mobile device can you go to https://my.channelsdvr.net/speedtest and share the results with us?

When you are trying to stream from your home it looks like we're seeing speeds such as total="257.6Kbit/sec" which would explain constant timeouts and failures to download. Something seems to be up with the download speeds of your device or upload speeds of your home internet access.

#10

Speedtest

Download
2.17
Mbit/s

Latency
27.79
ms

Jitter
36.35
ms

With Ookla and fast.com I get just above 8mbps. Something is wrong with the router though because I should be getting 80-100mbps.

#11

When streaming remotely, your maximum bandwidth will be limited by the upload speed of your home internet. Are you saying that your home internet is 80–100Mbps upstream?. (Many home internet connections are 10–30Mbps up.)

#12

No my home internet (server location) is 75mbps. I consistently get that speed or 5mbps higher than that. The location I was streaming to gets 100mbps but sometimes only reaches 80mbps. So up and down speeds shouldn’t be the issue in regards to what my providers provide but clearly there’s IS an issue at the remote site. There, on my mobile device, I’m not getting anywhere close to full speeds via Wi-Fi. My desktop gets 80-100mbps no problem at the remote site.

#13

You still have to factor the upload speed at your source. Download speeds at the remote site mean nothing unless they are less than your source upload. If you have 100/10 then the max your streaming from channels will ever be is 10mbit. That is if nothing else is utilizing that upload bandwidth. If it is in fact 10Mbit then you should look at transcoding... Also if you are having download issues at the remote site go hardwired if you can. You can never go wrong with ethernet.