Can't add Verizon FIOS?

Channels DVR Server TV Everywhere
#1

I saw that my TVE feed from VZ FIOS was only showing 63 channels, the rest saying some variation of "authentication failed". I tried re-entering the password in Channels, re-scanning the channels, etc. but still only got 63 channels.

I deleted the FIOS source and tried to re-add it, but when I authenticate, I get a "This page isn't available" error.

I tried the troubleshooting step of playing NBC live, and get the same thing.

This page isn't available
Using a VPN? Try disconnecting it and refresh the page.

If the issue persists, email us at [email protected].

Please include this incident ID: [incidentID]

I'm not using a VPN. I emailed that address, and got an auto-reply that the inbox isn't monitored and I need to call to open a service ticket.

Are other people seeing this? Is the call and service ticket the way to go?

#2

After seeing your post, I tried to access my Fios channels and a bunch of them came up as not authenticated or lost tuner. I also happened to see a message on the Fios forum regarding authentication and VPN, so maybe it is a Verizon issue?

#3

Thanks for the link to the VZ site.

I have two Primes with cable cards that still work, so I’m not out of luck yet.

I’ll report back if I find anything out.