Can't enable commercial detection QNAP

Channels DVR Server
#1

The box to enable commercial detection is greyed out in the dvr server settings running on a qnap nas. Has anyone else had this issue?

#2

What QNAP model? What does the CPU section at the top of the page say?

#3

It’s a TS-431

CPU
2 cores / Unknown
load averages: 3.20 3.19 3.12

#4

Looks like the CPU is:

Freescale™ ARM®v7 Cortex®-A9 dual-core 1.2GHz processor

Commercial detection doesn’t work well on ARM processors. It should let you enable it to try it out but is having issues detecting your CPU.

Can you ssh in and run “cat /proc/cpuinfo” and post the results.

#5

[~] # cat /proc/cpuinfo
Processor name : ARMv7 Processor rev 1 (v7l)
processor : 0
BogoMIPS : 2387.14

processor : 1
BogoMIPS : 2393.70

Features : swp half thumb fastmult vfp edsp neon vfpv3 tls
CPU implementer : 0x41
CPU architecture: 7
CPU variant : 0x2
CPU part : 0xc09
CPU revision : 1

Hardware : Comcerto 2000 EVM
Revision : 0001
Serial : 0000000000000000
[~] #

#6

Is there something I can do to enable it myself? Or do I need to wait for an update to the app?

Please let me know if there’s any other information I can provide you.

Thanks.

#7

Does the log show a message like “could not look up CPU info” shortly after “Starting Channels DVR”?

#8

I disabled and re-enabled the DVR. Here’s what the log says:

2017/02/13 13:52:12 [DVR] Recording engine stopped.
2017/02/13 13:52:43 [DVR] Recording engine started in /share/CACHEDEV1_DATA/Video
2017/02/13 13:52:43 [DVR] Waiting 6h7m16.40867544s until next job 1487034000-15
2017/02/13 13:52:44 [SYS] Created database snapshot: backup-20170213.135243
2017/02/13 13:52:44 [SYS] Removing old backup backup-20170202.174435
2017/02/13 13:52:56 [IDX] Pruned 229 expired airings from USA-OTA02149 in 3.277364908s.

#9

The message is only printed when the server first starts up. Try turning it off and on again from the QNAP app central.

1 Like
#10

Ahh. Sorry about that. Here it is:

2017/02/13 18:56:53 [SYS] Starting Channels DVR v2017.02.11.0312 (linux-armv7l) in /share/CACHEDEV1_DATA/.qpkg/ChannelsDVR/channels-dvr/data
2017/02/13 18:56:54 [HDR] Found 1 devices
2017/02/13 18:56:57 [SYS] Started HTTP Server
2017/02/13 18:57:05 [DVR] Recording engine started in /share/CACHEDEV1_DATA/Video
2017/02/13 18:57:05 [ERR] bonjour: no suitable IPv6 interface: listen udp6 [ff02::]:5353: socket: address family not supported by protocol
2017/02/13 18:57:05 [SYS] Bonjour service running for dvr-qnap.local. [10.0.1.2]
2017/02/13 18:57:05 [NAT] Successfully mapped port 73.119.161.202:8089 using natpmp
2017/02/13 18:57:05 [DVR] Waiting 1h2m54.334038916s until next job 1487034000-15
2017/02/13 18:57:05 [SYS] Created database snapshot: backup-20170213.185705
2017/02/13 18:57:05 [SYS] Removing old backup backup-20170202.234502
2017/02/13 18:57:15 [SYS] Error checking for update: Get https://channels-dvr.s3.amazonaws.com/latest.json: net/http: TLS handshake timeout
2017/02/13 18:57:20 [IDX] Pruned 305 expired airings from USA-OTA02149 in 4.788401372s.

#11

Hrm.

What is the output of http://10.0.1.2:8089/system

#12

{“cpu”:[{“cpu”:0,“vendorId”:"",“family”:"",“model”:"",“stepping”:0,“physicalId”:"",“coreId”:“0”,“cores”:1,“modelName”:"",“mhz”:1.2e+06,“bogoMIPS”:2387.14,“cacheSize”:0,“flags”:null},{“cpu”:1,“vendorId”:"",“family”:"",“model”:"",“stepping”:0,“physicalId”:"",“coreId”:“1”,“cores”:1,“modelName”:"",“mhz”:1.2e+06,“bogoMIPS”:2393.7,“cacheSize”:0,“flags”:[“swp”,“half”,“thumb”,“fastmult”,“vfp”,“edsp”,“neon”,“vfpv3”,“tls”]}],“disk”:[{“device”:"/dev/md9",“mountpoint”:"/mnt/HDA_ROOT",“fstype”:“ext3”,“opts”:“rw,data=ordered”},{“device”:"/dev/mapper/cachedev1",“mountpoint”:"/share/CACHEDEV1_DATA",“fstype”:“ext4”,“opts”:“rw,usrjquota=aquota.user,jqfmt=vfsv0,user_xattr,data=ordered,delalloc,noacl”},{“device”:"/dev/md13",“mountpoint”:"/mnt/ext",“fstype”:“ext3”,“opts”:“rw,data=ordered”}],“home”:"",“host”:{“hostname”:“QNAP”,“uptime”:12582113,“bootTime”:1474548255,“procs”:236,“os”:“linux”,“platform”:"",“platformFamily”:"",“platformVersion”:"",“kernelVersion”:“3.2.26”,“virtualizationSystem”:"",“virtualizationRole”:"",“hostid”:“28f3e7a5-103f-4137-a512-a30ec059c350”},“load”:{“load1”:2.95,“load5”:2.91,“load15”:2.93},“memory”:{“total”:502607872,“available”:275648512,“used”:226959360,“usedPercent”:45.15634804860358,“free”:72142848,“active”:160665600,“inactive”:183005184,“wired”:0,“buffers”:2584576,“cached”:200921088,“writeback”:0,“dirty”:27283456,“writebacktmp”:0},“pwd”:"/share/CACHEDEV1_DATA/.qpkg/ChannelsDVR/channels-dvr/data",“transcoder”:“libx264”}

#13

Thanks. Can you run one more command over ssh and post output:

cat /sys/devices/system/cpu/cpu0/cpufreq/cpuinfo_max_freq

#14

Also what version of QTS is running?

#15

[~] # cat /sys/devices/system/cpu/cpu0/cpufreq/cpuinfo_max_freq
1200000000

#16

Firmware version is 4.2.2 Build 20160823

#17

This is fixed in v2017.02.22.0443. Thanks for reporting.

#18

Is this working for you now? How long does your QNAP take to detect commercials?

#19

It is working now! I’m not sure exactly how long it takes to detect them, but they are being detected before I get the chance to watch anything. Thanks a lot for you’re help on this.

1 Like
#20

Hi there,

I am getting the same behaviour. I’ve just installed it on my QNAP TS-221:

FW 4.3.3.0570
Processor name : Feroceon 88F6282 rev 1 (v5l) @ 2 GHz
BogoMIPS : 1980.82
Features : swp half thumb fastmult edsp
CPU implementer : 0x56
CPU architecture: 5TE
CPU variant : 0x2
CPU part : 0x131
CPU revision : 1
Hardware : Feroceon-KW ARM

The option to detect commercials is not clickable. Is this an issue with my QNAP not being powerful enough?

My software version is 2018.07.01.1750

Thanks