Can't enable commercial detection

Channels DVR Server Troubleshooting
#1

I can’t enable commercial detection and I thought I saw some processors cause the DVR to not detect it. any help on this would be great.

synology ds413j
cpu info: Processor : Feroceon 88FR131 rev 1 (v5l)
BogoMIPS : 1589.24
Features : swp half thumb fastmult edsp
CPU implementer : 0x56
CPU architecture: 5TE
CPU variant : 0x2
CPU part : 0x131
CPU revision : 1

Hardware : Synology 6282 board
Revision : 0000
Serial : 0000000000000000

#2

What does it say in the OS/CPU section at the top of the DVR web UI?

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#3

OS

Synology DS413jv10
Linux
(kernel: 2.6.32.12)

CPU

Unknown

load averages: 0.02 0.18 0.28

#4

Thanks. Please copy/paste what’s shown on http://x.x.x.x:8089/system/cpu

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#5

both the web link and a curl of localhost:8089/system/cpu return null

#6

Check the Log tab, search for “could not look up CPU info”

#7

Single core, single threaded Marvell Kirkwood 88F6282 (armv5)
https://www.synology.com/en-us/knowledgebase/DSM/tutorial/General/What_kind_of_CPU_does_my_NAS_have

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#8

that error doesn’t show in the gui log. Where is the log on the synology? i’m assuming somewhere on var/log?

#9

Try http://IP-of-Synology:8089/log?n=50000

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#10

/volume1/@appstore/ChannelsDVR/channels-dvr/data/channels-dvr.log

That message should show up any time the DVR software starts. It’s possible this model cpu is triggering a different type of error and no message is being printed.

#11

Oops, wasn’t trying to beat @tmm1 to the punch, our replies overlapped.
Just don’t understand how he gets by with no sleep :grinning:

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#12

here are the logs from startup…
2018/09/15 21:50:40 [SYS] Starting Channels DVR v2018.09.06.1912 (linux-armv5tel) in /volume1/@appstore/ChannelsDVR/channels-dvr/data

2018/09/15 21:50:41 [HDR] Found 2 devices

2018/09/15 21:50:51 [ERR] Failed to refresh auth: Post https://community.getchannels.com/dvr/api: net/http: TLS handshake timeout

2018/09/15 21:50:53 [SYS] Started HTTP Server

2018/09/15 21:51:55 [DVR] Recording engine started in /volume1/Channels

2018/09/15 21:51:55 [SYS] Bonjour service running for dvr-diskstation.local. [192.168.0.3]

2018/09/15 21:51:57 [SYS] Created database snapshot: backup-20180915.215156

2018/09/15 21:52:22 [IDX] Pruned 580 expired airings from USA-OTA80123 in 16.931289748s.

2018/09/15 21:53:12 [IDX] Pruned 536 expired airings from HDHR-PREMIUM in 19.228321027s.

#13

hi, I haven’t checked back in a bit but any update on the log I posted?