Can't get to DVR Remotely

Channels DVR Server
#1

I can’t seem to get to my DVR from outside my home network. Everything seems to be setup correctly but I can’t get the site to load at all. I can get to my Plex Server from outside my network just not the Channels DVR. I see the port, 8089, being forwarded in my router UPnP settings and I have it turned on in the DVR settings.

Any ideas would be appreciated.
Thanks,

#2

What do you see when you access port 8089 on your public ip?

#3

I get the following error…

Safari could not open the page because the server stopped responding.

#4

What kind of computer/NAS is the DVR installed on?

#5

It is on a Late 2015 iMac with OS X 10.12.3 installed. I see this in my Channels DVR log…
Successfully mapped port external IP Address:8089 using upnp

#6

Strange. Can you verify the IP is correct, by visiting a site like ipchicken.com to compare it?

You can also try unchecking the remote access box, and setting up the port forwarding rule manually.

#7

Yes that did it. I unchecked the remote access box and manually forwarded the port and not it works. Thanks!

#8

Great, sounds like the upnp wasn’t working correctly. What kind of router are you using?

#9

Netgear Nighthawk R7800

#10

FYI, I’m also running a Netgear R7800, with a Synology DS916+. I also see that when I enable remote access from the DVR site, it does not work for some reason. I can see the port listed in the R7800 uPNP settings as expected - just no traffic is getting through.

Just to help isolate the issue, I tried setting up remote access to the Synology management console on port 5000 using uPNP, and that worked as expected (showed up in router uPNP list, and I could indeed access it).

The only other clue I can offer is when I disabled remote access from the DVR site, it did not automatically remove the port from the router’s uPNP list. I expected that it would remove it (the Synology remote access stuff does this as expected).

I should add that I’m not at all worried about this, as I use a VPN for remote access - but since I happened to have the same router, I thought I’d do a little digging to try to be helpful!

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