Can't Submit Diagnostics?

Channels DVR Server
#1

I tried to submit diagnostics but it failed. Any easy fix?

[ERR] Diagnostics submission failed: Put "https://s3.us-west-2.amazonaws.com/diagnostics.channelsdvr.cloud/ae5c4927-7d34-4cec-be53-cd553b799fa4/dvr.hdhr.10B15329.log?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIA5BWMCXPFMBVC3OPV%2F20250418%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Date=20250418T235713Z&X-Amz-Expires=900&X-Amz-SignedHeaders=content-encoding%3Bcontent-type%3Bhost&X-Amz-Signature=8a7900fc61043205c0183847fb59f7f005dbdaccd5425a0a222772a144ade15d": dial tcp: lookup s3.us-west-2.amazonaws.com: i/o timeout

#2

Can I get some feedback from a dev on this? It would be nice to be able to submit diagnostics.

#3

This typically indicates a DNS issue. The internet connection of your computer can not resolve the domain name.

#4

Thank you Maddox! Any tips on how I can fix it? I have the server running on a Synology NAS.

#5

You're going to have to investigate why your personal computer equipment isn't working correctly.

#6

I went through my installed packages in my NAS and turned them off/on one by one and found out it was the Synology OAuth service that was causing the problem. Somehow if was blocking it, no idea how or why.

I won't be able to check to see if I can actually submit diagnostics until I get home where my client is, but I expect it to work now since "Troubleshooting" in CDVR is now all green where before it had a red X.

#7

Never mind, it's not working, seems it was not the OAuth service. Seems to be random on whether or not it will be Cloud Reachable. I can refresh the Troubleshooting page and about 50% of the time it's reachable, and the other 50% it is not. Hmmm......

image
image875×547 113 KB

#8

Recommend changing your dns server on your synology to quad 9. settings should be in with your static ip settings. You may have to disable ipv6 as well.

#9

Thank you for this! Quad9 seems to have done the trick!

How did I not know about this earlier? Living under a rock, I guess. lol

#10

Glad I could help.

#11