Enhancement Request for Closed Captioning Consistency with Apple's Settings
Dear Development Team,
I am writing to request an enhancement in your app regarding the closed captioning feature. It has come to my attention that the captioning provided by the GetChannels app does not utilize Apple's native captioning settings. This inconsistency affects the legibility and accessibility of the captions, especially for users who rely on specific settings like bold fonts, transparency, and highlight options.
For users, particularly those who are DeafBlind or have other visual impairments, the ability to configure caption settings to their needs is essential. The current GetChannels captions, with their solid backgrounds and non-bold fonts, do not align with the customized settings of the device, such as 0% background opacity and 100% text highlight that users have set for better visibility.
I strongly urge the adoption of Apple's native captioning settings in your app to provide a consistent and accessible viewing experience. Utilizing the native system would ensure that captions are always displayed according to user preferences across all apps, including GetChannels, to accommodate their viewing experience by enhancing user experience.
While it might be easy to overlook the importance of such features, I assure you their impact on my experience is profound. I respectfully request that this enhancement be prioritized accordingly. The Deaf and DeafBlind communities would greatly benefit from the ability to see captions in a format that best suits our needs, as would anyone who prefers personalized captioning settings.
I understand that development resources are often stretched, and prioritization can be challenging. However, this is not a minor issue for users like myself—it is a crucial aspect of our daily interactions with media. I earnestly ask you to consider the profound effect that accessible captioning has on our lives and to implement these changes with the urgency they warrant.
Thank you for considering this request and for your commitment to accessibility and user experience. Looking forward to seeing this update.