Channel guide not loading -- DNS server issue

Channels DVR Server
#1

Newbie here needs some expert help.

Out of the blue my ChannelsDVR stopped loading the viewing guide yesterday (1-12). Since I am paying for the guide subscription I went straight to troubleshooting and discovered that I was having a DNS server issue so I set set out to see if things were fluky on my end. I also sent yesterday's log by email to the support team since I could not send it through the diagnostic link.

I think I've tried everything on my end to resolved the issue -- clear cache, reboot router, etc and I've managed to get the guide to load most channels beginnng at 8pm tonight but if the program goes back to try and load channels again I think I'm going to be back to square one with nothing.

Can anyone tell me what's going on and if the problem lies with me or with the Channels servers? I love the program and I'd appreciate any help I can get. Thanks!

#2

Which DNS server are you using? Have you had any problems resolving any other addresses?

Some details and steps you have taken would be helpful.

#3

Thanks for trying to help.

Screenshot 2024-01-13 at 1.57.41 PM
Screenshot 2024-01-13 at 1.57.41 PM1510×398 74.8 KB

I haven't encountered a problem before that I know of or have identified as a DNS issue so I'm trying to be methodical in my steps to resolve.

I have cleared the caches of all my browsers (Google/Safari/Firefox/Arc) -- rebooted my router (an Orbi system that is attached to a very old Verizon modem - could that be part of the problem?) -- started Mac in safe mode -- and tried connecting with my iPad pro's browser. Have I been taking the proper steps?

#4

The best practice (for Channels) is generally to use the ISP-provided DNS servers. Your browsers and other devices won't have any relevance here, just your router and the machine the DVR server runs on.

After changing your DNS server, reset the DVR's connection to ensure it is picking up the proper DNS server from your router. Then from the DVR web UI try to re-download the guide: Settings > Live TV & DVR > Guide Data > Maintenance > Delete and Recreate Database.

If you continue to have issues, check the logs to see what the server is reporting as a problem.

1 Like
#5

Ok - I'm giving this a shot - thanks again for your insight!

#6

And...it didn't solve anything. Rats...

#7

What do your logs say?

(In the DVR web UI: Support > Logs.)

#8

Here is a snippet of my logs from yesterday. Everything was fine until 9:18am yesterday and I can't find the culprit. I am looking everywhere. I do run Channels on a Synology NAS that also runs a Plex server. I saw a few posts showing there might be problems with that configuration - could that be the issue? It was fine until yesterday. Also, my tuner is a legacy Tablo Quad that I've had all kinds of issues with so could that be part of the problem?

2024/01/12 00:00:00.001262 [DVR] Starting job 1705035600-6 This Old House on ch=[36.2]
2024/01/12 00:00:00.001413 [DVR] Waiting 29m59.998587871s until next job 1705037400-5 Ask This Old House
2024/01/12 00:00:05.460576 [Tablo] stream timestamps: 36.2: start_at=2024-01-12T00:00:04-05:00 end_at=2024-01-12T00:00:05-05:00 live_delay=6s
2024/01/12 00:00:05.460727 [TNR] Opened connection to SID_5087B83079A3 for ch36.2 WSBE-D2
2024/01/12 00:00:05.502406 [DVR] Recording for job 1705035600-6 from SID_5087B83079A3 ch36.2 into "TV/This Old House/This Old House S45E10 Lexington Seven Layer Flo 2024-01-12-0000.mpg" for 29m59.998347631s
2024/01/12 00:00:08.550939 [IDX] Generating video index for job 1705035600-6
2024/01/12 00:30:00.001320 [DVR] Starting job 1705037400-5 Ask This Old House on ch=[36.2]
2024/01/12 00:30:00.001718 [TNR] Sharing existing connection to SID_5087B83079A3 for ch36.2 WSBE-D2 (clients=2, len=0)
2024/01/12 00:30:00.030358 [DVR] Recording for job 1705037400-5 from SID_5087B83079A3 ch36.2 into "TV/Ask This Old House/Ask This Old House S22E10 Window to Door Conversion 2024-01-12-0030.mpg" for 29m59.998559085s
2024/01/12 00:30:03.152633 [IDX] Generating video index for job 1705037400-5
2024/01/12 00:30:06.787953 [SNR] Buffer statistics for "TV/This Old House/This Old House S45E10 Lexington Seven Layer Flo 2024-01-12-0000.mpg": buf=0% drop=0%
2024/01/12 00:30:06.788088 [SNR] Streaming statistics for "TV/This Old House/This Old House S45E10 Lexington Seven Layer Flo 2024-01-12-0000.mpg": timeouts=0 segment_timeouts=0 playlist_timeouts=0
2024/01/12 00:30:07.168913 [MTS] Statistics for "TV/This Old House/This Old House S45E10 Lexington Seven Layer Flo 2024-01-12-0000.mpg": discontinuity_detected=0 transport_errors=0 saw_pcr=true saw_pmt=true highest_pts=1800.932467
2024/01/12 00:30:07.180686 [DVR] Finished job 1705035600-6 This Old House
2024/01/12 00:30:08.263751 [DVR] Processing file-246: TV/This Old House/This Old House S45E10 Lexington Seven Layer Flo 2024-01-12-0000.mpg
2024/01/12 00:30:09.944954 [DVR] Running commercial detection on file 246 (TV/This Old House/This Old House S45E10 Lexington Seven Layer Flo 2024-01-12-0000.mpg)
2024/01/12 00:32:23.616820 [DVR] Commercial detection for This Old House S45E10 Lexington Seven Layer Flo 2024-01-12-0000.mpg finished with 6 markers in 2m13.672525018s.
2024/01/12 00:39:13.013073 [NAT] Successfully mapped port 8089 using upnp
2024/01/12 01:00:06.010172 [TNR] Closed connection to SID_5087B83079A3 for ch36.2 WSBE-D2
2024/01/12 01:00:06.765566 [SNR] Buffer statistics for "TV/Ask This Old House/Ask This Old House S22E10 Window to Door Conversion 2024-01-12-0030.mpg": buf=0% drop=0%
2024/01/12 01:00:06.765601 [SNR] Streaming statistics for "TV/Ask This Old House/Ask This Old House S22E10 Window to Door Conversion 2024-01-12-0030.mpg": timeouts=0 segment_timeouts=0 playlist_timeouts=0
2024/01/12 01:00:07.628404 [MTS] Statistics for "TV/Ask This Old House/Ask This Old House S22E10 Window to Door Conversion 2024-01-12-0030.mpg": discontinuity_detected=0 transport_errors=0 saw_pcr=true saw_pmt=true highest_pts=1809.287633
2024/01/12 01:00:07.650706 [DVR] Finished job 1705037400-5 Ask This Old House
2024/01/12 01:00:08.646043 [DVR] Processing file-247: TV/Ask This Old House/Ask This Old House S22E10 Window to Door Conversion 2024-01-12-0030.mpg
2024/01/12 01:00:09.874205 [DVR] Running commercial detection on file 247 (TV/Ask This Old House/Ask This Old House S22E10 Window to Door Conversion 2024-01-12-0030.mpg)
2024/01/12 01:02:25.388343 [DVR] Commercial detection for Ask This Old House S22E10 Window to Door Conversion 2024-01-12-0030.mpg finished with 6 markers in 2m15.51439289s.
2024/01/12 01:39:13.460854 [NAT] Successfully mapped port 8089 using upnp
2024/01/12 02:39:13.661934 [NAT] Successfully mapped port 8089 using upnp
2024/01/12 03:39:14.098144 [NAT] Successfully mapped port 8089 using upnp
2024/01/12 04:39:14.499106 [NAT] Successfully mapped port 8089 using upnp
2024/01/12 05:39:14.936093 [NAT] Successfully mapped port 8089 using upnp
2024/01/12 06:39:15.516022 [NAT] Successfully mapped port 8089 using upnp
2024/01/12 07:19:56.130435 [Tablo] stream timestamps: 64.1: start_at=2024-01-12T07:19:54-05:00 end_at=2024-01-12T07:19:55-05:00 live_delay=128.434589ms
2024/01/12 07:19:56.130525 [TNR] Opened connection to SID_5087B83079A3 for ch64.1 WNAC-HD
2024/01/12 07:39:15.919936 [NAT] Successfully mapped port 8089 using upnp
2024/01/12 08:39:16.365262 [NAT] Successfully mapped port 8089 using upnp
2024/01/12 08:40:36.947964 [SNR] Rewriter statistics for 192.168.1.21 (Den) for ch64.1 WNAC-HD: discontinuity_detected=0 transport_errors=0 saw_pcr=true saw_pmt=true highest_pts=4840.869367
2024/01/12 08:40:36.948168 [SNR] Buffer statistics for 192.168.1.21 (Den) for ch64.1 WNAC-HD: buf=0% drop=0%
2024/01/12 08:40:36.948343 [SNR] Streaming statistics for 192.168.1.21 (Den) for ch64.1 WNAC-HD: timeouts=0 segment_timeouts=0 playlist_timeouts=0
2024/01/12 08:40:36.956767 [TNR] Closed connection to SID_5087B83079A3 for ch64.1 WNAC-HD
2024/01/12 09:18:13.744542 [DVR] Indexed 22 channels (7392 airings + 330 replaced) with placeholders [13s index]
2024/01/12 09:18:13.745439 [DVR] Fetching guide data for 20 stations in USA-OTA02904 @ 2024-01-12 9:00AM
2024/01/12 09:18:18.748895 [WRN] Retrying guide data request in 20s due to timeout
2024/01/12 09:18:43.750526 [WRN] Retrying guide data request in 40s due to timeout
2024/01/12 09:19:28.752727 [WRN] Retrying guide data request in 1m0s due to timeout
2024/01/12 09:20:33.758503 [WRN] Retrying guide data request in 1m20s due to timeout
2024/01/12 09:21:58.759109 [WRN] Retrying guide data request in 1m40s due to timeout
2024/01/12 09:23:38.759607 [DVR] Error fetching guide data: Get "https://tmsdata.fancybits.co/v1.1/lineups/USA-OTA02904/grid?startDateTime=2024-01-12T09:00-05:00&endDateTime=2024-01-12T15:00-05:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=44085,35459,52389,44902,50393,45748,59450,55310,56322,59442,90113,111069,35455,105749,54614,35936,60264,44904,98686,114411": dial tcp: lookup tmsdata.fancybits.co: i/o timeout
2024/01/12 09:23:38.762593 [DVR] Fetching guide data for 65 stations in X-TVE @ 2024-01-12 9:00AM
2024/01/12 09:23:43.766044 [WRN] Retrying guide data request in 20s due to timeout
2024/01/12 09:24:08.771864 [WRN] Retrying guide data request in 40s due to timeout
2024/01/12 09:24:53.776166 [WRN] Retrying guide data request in 1m0s due to timeout
2024/01/12 09:25:58.778392 [WRN] Retrying guide data request in 1m20s due to timeout
2024/01/12 09:27:23.784958 [WRN] Retrying guide data request in 1m40s due to timeout
2024/01/12 09:29:03.785641 [DVR] Error fetching guide data: Get "https://tmsdata.fancybits.co/v1.1/lineups/USA-DFLTE/grid?startDateTime=2024-01-12T09:00-05:00&endDateTime=2024-01-12T15:00-05:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=73163,59814,44861,114494,60150,71601,123120,123122,123380,82571,110480,107076,60222,123124,123127,34969,16220,123121,60179,123126,71799,97502,105440,114278,120551,123125,52329,12553,108919,111043,10183,99450,123119,121307,107241,82696,102337,123130,123123,51529,78601,66379,92205,55916,89360,133691,126738,49438,131032,123129,123128,14988,72422,96827,110291,113380,59155,62077,35044,91404,104846,79318,55559,58574,129941": dial tcp: lookup tmsdata.fancybits.co: i/o timeout
2024/01/12 09:29:03.786384 [DVR] Fetching guide data for 20 stations in USA-OTA02904 @ 2024-01-12 3:00PM
2024/01/12 09:29:08.789700 [WRN] Retrying guide data request in 20s due to timeout
2024/01/12 09:29:33.796738 [WRN] Retrying guide data request in 40s due to timeout
2024/01/12 09:30:18.800914 [WRN] Retrying guide data request in 1m0s due to timeout
2024/01/12 09:31:23.804731 [WRN] Retrying guide data request in 1m20s due to timeout
2024/01/12 09:32:48.811357 [WRN] Retrying guide data request in 1m40s due to timeout
2024/01/12 09:34:28.814608 [DVR] Error fetching guide data: Get "https://tmsdata.fancybits.co/v1.1/lineups/USA-OTA02904/grid?startDateTime=2024-01-12T15:00-05:00&endDateTime=2024-01-12T21:00-05:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=45748,59450,55310,56322,59442,90113,111069,35455,105749,54614,35936,60264,44904,98686,114411,44085,35459,52389,44902,50393": dial tcp: lookup tmsdata.fancybits.co: i/o timeout
2024/01/12 09:34:28.817325 [DVR] Fetching guide data for 65 stations in X-TVE @ 2024-01-12 3:00PM
2024/01/12 09:34:33.818261 [WRN] Retrying guide data request in 20s due to timeout
2024/01/12 09:34:58.820077 [WRN] Retrying guide data request in 40s due to timeout
2024/01/12 09:35:43.827831 [WRN] Retrying guide data request in 1m0s due to timeout
2024/01/12 09:36:48.829425 [WRN] Retrying guide data request in 1m20s due to timeout
2024/01/12 09:38:13.833142 [WRN] Retrying guide data request in 1m40s due to timeout
2024/01/12 09:39:16.761103 [NAT] Successfully mapped port 8089 using upnp
2024/01/12 09:39:53.834027 [DVR] Error fetching guide data: Get "https://tmsdata.fancybits.co/v1.1/lineups/USA-DFLTE/grid?startDateTime=2024-01-12T15:00-05:00&endDateTime=2024-01-12T21:00-05:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=60179,123126,123121,52329,12553,71799,97502,105440,114278,120551,123125,121307,107241,108919,111043,10183,99450,123119,51529,78601,82696,102337,123130,123123,66379,92205,49438,131032,55916,89360,133691,126738,14988,72422,123129,123128,110291,113380,96827,59155,35044,91404,62077,58574,129941,104846,79318,55559,73163,60150,71601,59814,44861,114494,82571,110480,123120,123122,123380,34969,16220,107076,60222,123124,123127": dial tcp: lookup tmsdata.fancybits.co: i/o timeout
2024/01/12 09:39:53.834827 [DVR] Fetching guide data for 20 stations in USA-OTA02904 @ 2024-01-12 9:00PM
2024/01/12 09:39:58.839031 [WRN] Retrying guide data request in 20s due to timeout
2024/01/12 09:40:23.843678 [WRN] Retrying guide data request in 40s due to timeout
2024/01/12 09:41:08.845333 [WRN] Retrying guide data request in 1m0s due to timeout
2024/01/12 09:42:13.849676 [WRN] Retrying guide data request in 1m20s due to timeout
2024/01/12 09:43:38.856097 [WRN] Retrying guide data request in 1m40s due to timeout
2024/01/12 09:45:18.859656 [DVR] Error fetching guide data: Get "https://tmsdata.fancybits.co/v1.1/lineups/USA-OTA02904/grid?startDateTime=2024-01-12T21:00-05:00&endDateTime=2024-01-13T03:00-05:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=111069,35455,105749,59450,55310,56322,59442,90113,44904,98686,114411,54614,35936,60264,52389,44902,50393,44085,35459,45748": dial tcp: lookup tmsdata.fancybits.co: i/o timeout
2024/01/12 09:45:18.862521 [DVR] Fetching guide data for 65 stations in X-TVE @ 2024-01-12 9:00PM
2024/01/12 09:45:23.863883 [WRN] Retrying guide data request in 20s due to timeout
2024/01/12 09:45:48.871362 [WRN] Retrying guide data request in 40s due to timeout
2024/01/12 09:46:33.875791 [WRN] Retrying guide data request in 1m0s due to timeout
2024/01/12 09:47:38.877222 [WRN] Retrying guide data request in 1m20s due to timeout
2024/01/12 09:49:03.880336 [WRN] Retrying guide data request in 1m40s due to timeout
2024/01/12 09:50:43.882619 [DVR] Error fetching guide data: Get "https://tmsdata.fancybits.co/v1.1/lineups/USA-DFLTE/grid?startDateTime=2024-01-12T21:00-05:00&endDateTime=2024-01-13T03:00-05:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=123124,123127,34969,16220,107076,60222,60179,123126,123121,105440,114278,120551,123125,52329,12553,71799,97502,10183,99450,123119,121307,107241,108919,111043,123130,123123,51529,78601,82696,102337,66379,92205,133691,126738,49438,131032,55916,89360,14988,72422,123129,123128,110291,113380,96827,59155,35044,91404,62077,55559,58574,129941,104846,79318,73163,114494,60150,71601,59814,44861,123380,82571,110480,123120,123122": dial tcp: lookup tmsdata.fancybits.co: i/o timeout
2024/01/12 09:50:44.144033 [IDX] Pruned 708 expired airings from USA-OTA02904 in 258ms.
2024/01/12 09:50:44.565880 [IDX] Pruned 1993 expired airings from X-TVE in 421ms.
2024/01/12 10:39:17.175845 [NAT] Successfully mapped port 8089 using upnp
2024/01/12 11:13:19.139551 [Tablo] stream timestamps: 12.1: start_at=2024-01-12T11:13:17-05:00 end_at=2024-01-12T11:13:18-05:00 live_delay=137.550302ms
2024/01/12 11:13:19.139623 [TNR] Opened connection to SID_5087B83079A3 for ch12.1 WPRI-HD
2024/01/12 11:17:15.453357 [SNR] Rewriter statistics for 192.168.1.21 (Den) for ch12.1 WPRI-HD: discontinuity_detected=0 transport_errors=0 saw_pcr=true saw_pmt=true highest_pts=236.236000
2024/01/12 11:17:15.453598 [SNR] Buffer statistics for 192.168.1.21 (Den) for ch12.1 WPRI-HD: buf=0% drop=0%
2024/01/12 11:17:15.453818 [SNR] Streaming statistics for 192.168.1.21 (Den) for ch12.1 WPRI-HD: timeouts=0 segment_timeouts=0 playlist_timeouts=0
2024/01/12 11:17:15.455527 [TNR] Closed connection to SID_5087B83079A3 for ch12.1 WPRI-HD
2024/01/12 11:17:19.947212 [Tablo] stream timestamps: 12.1: start_at=2024-01-12T11:13:17-05:00 end_at=2024-01-12T11:17:18-05:00 live_delay=705.210198ms
2024/01/12 11:17:19.947327 [TNR] Opened connection to SID_5087B83079A3 for ch12.1 WPRI-HD
2024/01/12 11:39:17.627845 [NAT] Successfully mapped port 8089 using upnp
2024/01/12 12:39:18.044829 [NAT] Successfully mapped port 8089 using upnp
2024/01/12 13:30:19.116024 [SNR] Rewriter statistics for 192.168.1.21 (Den) for ch12.1 WPRI-HD: discontinuity_detected=0 transport_errors=0 saw_pcr=true saw_pmt=true highest_pts=7981.400133
2024/01/12 13:30:19.116232 [SNR] Buffer statistics for 192.168.1.21 (Den) for ch12.1 WPRI-HD: buf=0% drop=0%
2024/01/12 13:30:19.116403 [SNR] Streaming statistics for 192.168.1.21 (Den) for ch12.1 WPRI-HD: timeouts=0 segment_timeouts=0 playlist_timeouts=0
2024/01/12 13:30:19.125389 [TNR] Closed connection to SID_5087B83079A3 for ch12.1 WPRI-HD
2024/01/12 13:33:29.754362 [DVR] Deleted #245 /volume1/ChannelsDVR/TV/The Young and the Restless/The Young and the Restless 2024-01-11-1230.mpg (user)
2024/01/12 13:33:34.795126 [DVR] Deleted #241 /volume1/ChannelsDVR/TV/The Young and the Restless/The Young and the Restless 2024-01-10-1230.mpg (user)
2024/01/12 13:33:36.350214 [DVR] Deleted #237 /volume1/ChannelsDVR/TV/Only Murders in the Building/Only Murders in the Building S01E04 The Sting 2024-01-09-2100.mpg (user)
2024/01/12 13:39:18.508147 [NAT] Successfully mapped port 8089 using upnp
2024/01/12 14:31:41.283650 [TRS] DNS: ERROR: Could not reach DNS server: lookup www.google.com: i/o timeout
2024/01/12 14:31:46.284958 [TRS] Cloud Reachable: ERROR: Could not connect to community.getchannels.com: Get "https://community.getchannels.com/": context deadline exceeded
2024/01/12 14:31:51.285878 [TRS] Local Time: ERROR: Could not connect to www.google.com: Get "http://www.google.com/": context deadline exceeded
2024/01/12 14:31:51.351526 [TRS] TV Everywhere: ERROR: Chrome version is out of date: 97.0.4692.56
2024/01/12 14:31:55.515656 registry.ping url=https://registry-1.docker.io/v2/
2024/01/12 14:31:56.351868 [TRS] TV Everywhere DNS: ERROR: Could not reach DNS server: lookup sp.auth.adobe.com: i/o timeout
2024/01/12 14:32:01.352726 [TRS] ad-dns: Could not query adservice.google.com: *net.DNSError: lookup adservice.google.com: i/o timeout
2024/01/12 14:32:01.352984 [TRS] ad-dns: Could not query googleads.g.doubleclick.net: *net.DNSError: lookup googleads.g.doubleclick.net: i/o timeout
2024/01/12 14:32:01.353016 [TRS] ad-dns: Could not query assets.adobedtm.com: *net.DNSError: lookup assets.adobedtm.com: i/o timeout
2024/01/12 14:32:01.353030 [TRS] ad-dns: Could not query d.adroll.com: *net.DNSError: lookup d.adroll.com: i/o timeout
2024/01/12 14:32:01.353044 [TRS] ad-dns: Could not query bat.bing.com: *net.DNSError: lookup bat.bing.com: i/o timeout
2024/01/12 14:32:01.353058 [TRS] ad-dns: Could not query pubads.g.doubleclick.net: *net.DNSError: lookup pubads.g.doubleclick.net: i/o timeout
2024/01/12 14:32:01.353070 [TRS] ad-dns: Could not query edge.api.brightcove.com: *net.DNSError: lookup edge.api.brightcove.com: i/o timeout
2024/01/12 14:32:01.353085 [TRS] DNS Ad Blocking: OK
2024/01/12 14:32:06.354109 [TRS] Guide Provider: ERROR: Could not connect to guide provider: data.tmsapi.com: Get "https://tmsdata.fancybits.co/healthcheck": context deadline exceeded
2024/01/12 14:32:06.354186 [TRS] Device Lineups: OK: All devices have guide data mapped
2024/01/12 14:32:06.354220 [TRS] Operating System: OK
2024/01/12 14:32:11.591554 registry.manifest.get url=https://registry-1.docker.io/v2/chromedp/headless-shell/manifests/114.0.5735.199 repository=chromedp/headless-shell reference=114.0.5735.199
2024/01/12 14:32:11.602471 [TRS] Remote Access: OK: Successfully established external connection
2024/01/12 14:32:11.602590 [TRS] Recording Directory: OK
2024/01/12 14:32:11.603505 [TRS] Disk Permissions: OK
2024/01/12 14:32:11.603552 [TRS] Disk Space: OK: DVR directory '/volume1/ChannelsDVR' has 1002.9G free
2024/01/12 14:32:11.603591 [TRS] DVR Status: OK: DVR is enabled
2024/01/12 14:32:31.663485 registry.blob.download url=https://registry-1.docker.io/v2/chromedp/headless-shell/blobs/sha256:759700526b7894aa9c150feb2ebfcd00cf06d2890df739e71555edcfd13669e3 repository=chromedp/headless-shell digest=sha256:759700526b7894aa9c150feb2ebfcd00cf06d2890df739e71555edcfd13669e3
2024/01/12 14:32:48.705454 registry.blob.download url=https://registry-1.docker.io/v2/chromedp/headless-shell/blobs/sha256:0d9be1a78817a604bb612121c33cc5867b89cb842a09b6b2789d303172b0e677 repository=chromedp/headless-shell digest=sha256:0d9be1a78817a604bb612121c33cc5867b89cb842a09b6b2789d303172b0e677
2024/01/12 14:33:04.214736 registry.blob.download url=https://registry-1.docker.io/v2/chromedp/headless-shell/blobs/sha256:d06868d36170a786e9f4b5aeec13b2c5aa7bedbe413ace7038cfeb980835ec66 repository=chromedp/headless-shell digest=sha256:d06868d36170a786e9f4b5aeec13b2c5aa7bedbe413ace7038cfeb980835ec66
2024/01/12 14:33:22.773623 [TRS] DNS: ERROR: Could not reach DNS server: lookup www.google.com: i/o timeout
2024/01/12 14:33:27.413802 [TRS] Internet Speed Test: ERROR: Could not use speedtest.net server: ctwdp1.speed.vzwnet.com:5060: server connect timeout
2024/01/12 14:33:27.790423 [TRS] Cloud Reachable: ERROR: Could not connect to community.getchannels.com: Get "https://community.getchannels.com/": context deadline exceeded
2024/01/12 14:33:31.152696 [TRS] Disk IO: OK: Write: 418MB/s Read: 1.7GB/s
2024/01/12 14:33:31.152746 [TRS] DBG: Wrote 1.2G
2024/01/12 14:33:32.790601 [TRS] Local Time: ERROR: Could not connect to www.google.com: Get "http://www.google.com/": context deadline exceeded
2024/01/12 14:33:32.791124 [TRS] TV Everywhere: OK: Chrome version up to date: 114.0.5735.199
2024/01/12 14:33:36.152998 [TRS] DNS: ERROR: Could not reach DNS server: lookup www.google.com: i/o timeout
2024/01/12 14:33:37.791911 [TRS] TV Everywhere DNS: ERROR: Could not reach DNS server: lookup sp.auth.adobe.com: i/o timeout
2024/01/12 14:33:41.153942 [TRS] Cloud Reachable: ERROR: Could not connect to community.getchannels.com: Get "https://community.getchannels.com/": context deadline exceeded
2024/01/12 14:33:42.793027 [TRS] ad-dns: Could not query adservice.google.com: *net.DNSError: lookup adservice.google.com: i/o timeout
2024/01/12 14:33:42.793111 [TRS] ad-dns: Could not query googleads.g.doubleclick.net: *net.DNSError: lookup googleads.g.doubleclick.net: i/o timeout
2024/01/12 14:33:42.793126 [TRS] ad-dns: Could not query assets.adobedtm.com: *net.DNSError: lookup assets.adobedtm.com: i/o timeout
2024/01/12 14:33:42.793143 [TRS] ad-dns: Could not query d.adroll.com: *net.DNSError: lookup d.adroll.com: i/o timeout
2024/01/12 14:33:42.793157 [TRS] ad-dns: Could not query bat.bing.com: *net.DNSError: lookup bat.bing.com: i/o timeout
2024/01/12 14:33:42.793174 [TRS] ad-dns: Could not query pubads.g.doubleclick.net: *net.DNSError: lookup pubads.g.doubleclick.net: i/o timeout
2024/01/12 14:33:42.793188 [TRS] ad-dns: Could not query edge.api.brightcove.com: *net.DNSError: lookup edge.api.brightcove.com: i/o timeout
2024/01/12 14:33:42.793200 [TRS] DNS Ad Blocking: OK
2024/01/12 14:33:46.154185 [TRS] Local Time: ERROR: Could not connect to www.google.com: Get "http://www.google.com/": context deadline exceeded
2024/01/12 14:33:46.154695 [TRS] TV Everywhere: OK: Chrome version up to date: 114.0.5735.199
2024/01/12 14:33:47.793907 [TRS] Guide Provider: ERROR: Could not connect to guide provider: data.tmsapi.com: Get "https://tmsdata.fancybits.co/healthcheck": context deadline exceeded
2024/01/12 14:33:47.793968 [TRS] Device Lineups: OK: All devices have guide data mapped
2024/01/12 14:33:47.793985 [TRS] Operating System: OK
2024/01/12 14:33:51.155688 [TRS] TV Everywhere DNS: ERROR: Could not reach DNS server: lookup sp.auth.adobe.com: i/o timeout
2024/01/12 14:33:53.045056 [TRS] Remote Access: OK: Successfully established external connection
2024/01/12 14:33:53.045203 [TRS] Recording Directory: OK
2024/01/12 14:33:53.046964 [TRS] Disk Permissions: OK
2024/01/12 14:33:53.047535 [TRS] Disk Space: OK: DVR directory '/volume1/ChannelsDVR' has 1001.6G free
2024/01/12 14:33:53.047569 [TRS] DVR Status: OK: DVR is enabled
2024/01/12 14:33:56.156804 [TRS] ad-dns: Could not query adservice.google.com: *net.DNSError: lookup adservice.google.com: i/o timeout
2024/01/12 14:33:56.156877 [TRS] ad-dns: Could not query googleads.g.doubleclick.net: *net.DNSError: lookup googleads.g.doubleclick.net: i/o timeout
2024/01/12 14:33:56.156912 [TRS] ad-dns: Could not query assets.adobedtm.com: *net.DNSError: lookup assets.adobedtm.com: i/o timeout
2024/01/12 14:33:56.156926 [TRS] ad-dns: Could not query d.adroll.com: *net.DNSError: lookup d.adroll.com: i/o timeout
2024/01/12 14:33:56.156987 [TRS] ad-dns: Could not query bat.bing.com: *net.DNSError: lookup bat.bing.com: i/o timeout
2024/01/12 14:33:56.157002 [TRS] ad-dns: Could not query pubads.g.doubleclick.net: *net.DNSError: lookup pubads.g.doubleclick.net: i/o timeout
2024/01/12 14:33:56.157018 [TRS] ad-dns: Could not query edge.api.brightcove.com: *net.DNSError: lookup edge.api.brightcove.com: i/o timeout
2024/01/12 14:33:56.157034 [TRS] DNS Ad Blocking: OK
2024/01/12 14:34:01.157970 [TRS] Guide Provider: ERROR: Could not connect to guide provider: data.tmsapi.com: Get "https://tmsdata.fancybits.co/healthcheck": context deadline exceeded
2024/01/12 14:34:01.158032 [TRS] Device Lineups: OK: All devices have guide data mapped
2024/01/12 14:34:01.158053 [TRS] Operating System: OK
2024/01/12 14:34:01.336620 [TRS] Remote Access: OK: Successfully established external connection
2024/01/12 14:34:01.336737 [TRS] Recording Directory: OK
2024/01/12 14:34:01.339052 [TRS] Disk Permissions: OK
2024/01/12 14:34:01.339089 [TRS] Disk Space: OK: DVR directory '/volume1/ChannelsDVR' has 1001.6G free
2024/01/12 14:34:01.339118 [TRS] DVR Status: OK: DVR is enabled
2024/01/12 14:34:58.129735 [TRS] Internet Speed Test: ERROR: Could not use speedtest.net server: ctwdp1.speed.vzwnet.com:5060: server connect timeout
2024/01/12 14:35:01.676336 [TRS] Disk IO: OK: Write: 435MB/s Read: 2.6GB/s
2024/01/12 14:35:01.676370 [TRS] DBG: Wrote 1.3G
2024/01/12 14:35:06.676928 [TRS] DNS: ERROR: Could not reach DNS server: lookup www.google.com: i/o timeout
2024/01/12 14:35:11.678122 [TRS] Cloud Reachable: ERROR: Could not connect to community.getchannels.com: Get "https://community.getchannels.com/": context deadline exceeded
2024/01/12 14:35:16.678890 [TRS] Local Time: ERROR: Could not connect to www.google.com: Get "http://www.google.com/": context deadline exceeded
2024/01/12 14:35:16.679404 [TRS] TV Everywhere: OK: Chrome version up to date: 114.0.5735.199
2024/01/12 14:35:21.680067 [TRS] TV Everywhere DNS: ERROR: Could not reach DNS server: lookup sp.auth.adobe.com: i/o timeout
2024/01/12 14:35:26.680408 [TRS] ad-dns: Could not query adservice.google.com: *net.DNSError: lookup adservice.google.com: i/o timeout
2024/01/12 14:35:26.680556 [TRS] ad-dns: Could not query googleads.g.doubleclick.net: *net.DNSError: lookup googleads.g.doubleclick.net: i/o timeout
2024/01/12 14:35:26.680571 [TRS] ad-dns: Could not query assets.adobedtm.com: *net.DNSError: lookup assets.adobedtm.com: i/o timeout
2024/01/12 14:35:26.680588 [TRS] ad-dns: Could not query d.adroll.com: *net.DNSError: lookup d.adroll.com: i/o timeout
2024/01/12 14:35:26.680604 [TRS] ad-dns: Could not query bat.bing.com: *net.DNSError: lookup bat.bing.com: i/o timeout
2024/01/12 14:35:26.680617 [TRS] ad-dns: Could not query pubads.g.doubleclick.net: *net.DNSError: lookup pubads.g.doubleclick.net: i/o timeout
2024/01/12 14:35:26.680630 [TRS] ad-dns: Could not query edge.api.brightcove.com: *net.DNSError: lookup edge.api.brightcove.com: i/o timeout
2024/01/12 14:35:26.680642 [TRS] DNS Ad Blocking: OK
2024/01/12 14:35:31.680872 [TRS] Guide Provider: ERROR: Could not connect to guide provider: data.tmsapi.com: Get "https://tmsdata.fancybits.co/healthcheck": context deadline exceeded
2024/01/12 14:35:31.680974 [TRS] Device Lineups: OK: All devices have guide data mapped
2024/01/12 14:35:31.681009 [TRS] Operating System: OK
2024/01/12 14:35:36.915995 [TRS] Remote Access: OK: Successfully established external connection
2024/01/12 14:35:36.916104 [TRS] Recording Directory: OK
2024/01/12 14:35:36.916829 [TRS] Disk Permissions: OK
2024/01/12 14:35:36.916867 [TRS] Disk Space: OK: DVR directory '/volume1/ChannelsDVR' has 1002.3G free
2024/01/12 14:35:36.916894 [TRS] DVR Status: OK: DVR is enabled
2024/01/12 14:35:37.187838 [DIAG] Could not find file: channels-tailscale.log: open channels-tailscale.log: no such file or directory
2024/01/12 14:35:49.542052 [ERR] Diagnostics submission failed: Post "https://carriage.channelsdvr.cloud/help": dial tcp: lookup carriage.channelsdvr.cloud: i/o timeout
2024/01/12 14:38:42.816348 [SYS] Downloading new version v2024.01.11.0232
2024/01/12 14:38:53.550027 [SYS] Update downloaded and verified successfully.
2024/01/12 14:38:54.723295 [SYS] Created database snapshot: backup-20240112.193853
2024/01/12 14:38:54.723567 [SYS] Removing old backup backup-20231217.021427
2024/01/12 14:38:54.747077 [SYS] Shutting down for upgrade from v2024.01.08.1431 to v2024.01.11.0232
2024/01/12 14:38:54.748073 [SYS] Bonjour service stopped.
2024/01/12 14:38:54.964267 [DVR] Recording engine stopped.
2024/01/12 14:38:56.601039 [SYS] Starting Channels DVR v2024.01.11.0232 (linux-x86_64 pid:17858) in /var/packages/ChannelsDVR/target/channels-dvr/data
2024/01/12 14:38:57.374499 [SYS] Started HTTP Server on 8089
2024/01/12 14:39:05.378238 [TBL] Found 1 devices
2024/01/12 14:39:21.779105 [TVE] action=cbs_station err=CBS stream is not available via your TV provider
2024/01/12 14:39:44.732279 [DVR] Recording engine started in /volume1/ChannelsDVR
2024/01/12 14:39:44.740905 [SYS] Bonjour service running for dvr-mercmediabackup.local. [192.168.1.28 169.254.129.185]
2024/01/12 14:39:45.687975 [SYS] Created database snapshot: backup-20240112.193945
2024/01/12 14:39:45.688314 [SYS] Removing old backup backup-20231218.021927
2024/01/12 14:39:51.160806 [NAT] Successfully mapped port 8089 using upnp
2024/01/12 14:39:52.481266 [IDX] Pruned 13 expired airings from USA-OTA02904 in 371ms.
2024/01/12 14:39:52.983292 [IDX] Pruned 111 expired airings from X-TVE in 501ms.
2024/01/12 14:41:30.036782 [TVE] Auth starting for slingtv as [email protected]
2024/01/12 14:41:36.204764 [TVE] action=auth mvpd=slingtv requestor=nbcentertainment
2024/01/12 14:41:36.299403 [TVE] action=version product=Chrome/114.0.5735.199 jsVersion=11.4.183.25 protocol=1.3 revision=@581ada08cf738a4eb44f712c6f8cd40030e5c1a0
2024/01/12 14:41:36.300187 [TVE] action=page_ready chromeVersion=114
2024/01/12 14:41:36.300536 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=slingtv&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2024/01/12 14:41:36.301362 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2024/01/12 14:41:42.069632 [TVE] action=request type=Document method=GET url=https://identity.sling.com/saml/saml2/idp/SSOService.php redirected_from=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2024/01/12 14:41:42.069731 [TVE] action=auth_domain domain=identity.sling.com
2024/01/12 14:41:47.175639 [TVE] action=request type=Document method=GET url=https://identity.sling.com/saml/module.php/authbypass/firstbookend.php redirected_from=https://identity.sling.com/saml/saml2/idp/SSOService.php
2024/01/12 14:41:47.200416 [TVE] action=wait_for_page
2024/01/12 14:41:47.215548 [TVE] action=request type=Document method=GET url=https://identity.sling.com/saml/module.php/authbypass/firstbookend.php
2024/01/12 14:41:47.245528 [TVE] action=request type=Document method=GET url=https://identity.sling.com/saml/module.php/authSynacor/login.php redirected_from=https://identity.sling.com/saml/module.php/authbypass/firstbookend.php
2024/01/12 14:41:57.367836 [TVE] action=page_ready
2024/01/12 14:41:57.367994 [TVE] action=wait_for_page done=true reason=page_ready
2024/01/12 14:41:57.368053 [TVE] action=wait_for_auth timeout=12s
2024/01/12 14:41:57.368105 [TVE] action=fill_form [email protected]
2024/01/12 14:41:57.378892 [TVE] action=request type=Document method=POST url=https://identity.sling.com/saml/module.php/authSynacor/login.php
2024/01/12 14:41:59.664733 [TVE] action=request type=Document method=GET url=https://identity.sling.com/saml/module.php/authSynacor/DiscoveryAssociationsResume.php
2024/01/12 14:41:59.706451 [TVE] action=request type=Document method=GET url=https://identity.sling.com/saml/module.php/authbypass/lastbookend.php redirected_from=https://identity.sling.com/saml/module.php/authSynacor/DiscoveryAssociationsResume.php
2024/01/12 14:42:00.732931 [TVE] action=error_response type=XHR error=net::ERR_ABORTED url=https://discovery.auth-gateway.net/client/discovery/v1/associations
2024/01/12 14:42:00.733146 [TVE] action=request type=Document method=GET url=https://identity.sling.com/saml/module.php/authbypass/lastbookend.php

#9

DNS problems

#10
#11

Since I'm a newbie at this I'm not sure how to solve it. Suggestions?

#12

Check the dns network settings on your NAS

#13

Thanks for the direction - since I’m still new at some of this I’ll have to do some research but I can say that a guide did download finally yesterday so I can use the app right now. Don’t know how that happened with the errors still showing but I’ll take it and be thankful!

#14

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