Channel won't "start"

Channels DVR Server Troubleshooting
#1

I experience this issue in both the latest app and Beta versions.

I click on one specific station, it buffers for a while, and then when it finally "starts," it plays without audio.

Here's the relevant log:

2020/05/17 11:03:39.560223 [TNR] Opened connection to 13228759/1 for ch4 WBZ HD
2020/05/17 11:03:52.865648 [SNR] Statistics for ch4 WBZ HD: ss=100% snq=100% seq=100% bps=7334578,7661376-9440608 pps=705,739-905
2020/05/17 11:03:52.865820 [TNR] Closed connection to 13228759/1 for ch4 WBZ HD
2020/05/17 11:10:32.172034 [SYS] Starting Channels DVR v2020.05.17.0720 (linux-x86_64 pid:20337) in /share/CACHEDEV1_DATA/.qpkg/ChannelsDVR/channels-dvr/data
2020/05/17 11:10:32.878496 [HDR] Found 3 devices
2020/05/17 11:10:34.193704 [SYS] Started HTTP Server
2020/05/17 11:10:37.132251 [DVR] Recording engine started in /share/CACHEDEV1_DATA/Public
2020/05/17 11:10:37.133830 [SYS] Bonjour service running for dvr-nas022c0e.local. [10.0.1.4]
2020/05/17 11:10:37.144458 [NAT] Successfully mapped port 8089 using natpmp
2020/05/17 11:10:37.284106 [DVR] Starting job 1589727570-131 On the Record on ch=[5]
2020/05/17 11:10:37.284182 [DVR] Waiting 18m52.715833672s until next job 1589729370-136 Sports Final Classics
2020/05/17 11:10:37.837075 [TNR] Opened connection to 13228759/0 for ch5 WCVB HD
2020/05/17 11:10:37.890205 [DVR] Recording for job 1589727570-131 from 13228759 ch5 into "TV/On the Record/On the Record 2020-05-17-1059.mpg" for 19m52.715766613s
2020/05/17 11:10:38.340304 [SYS] Created database snapshot: backup-20200517.111037
2020/05/17 11:10:38.340486 [SYS] Removing old backup backup-20200421.210506
2020/05/17 11:10:47.503278 [IDX] Pruned 193 expired airings from USA-MA62501-X in 177.88769ms.
2020/05/17 11:10:47.661296 [IDX] Pruned 178 expired airings from X-TVE in 157.921393ms.
2020/05/17 11:10:47.740673 [IDX] Pruned 10 expired airings from USA-OTA02062 in 79.291467ms.
2020/05/17 11:18:31.256607 [TNR] Opened connection to 13228759/1 for ch4 WBZ HD

Please help!

#2

Need diagnostics from the client

#3

19700101-00:00:00 System: reset reason = power on
19700101-00:00:03 System: network link 100f
19700101-00:00:34 System: ip address obtained: 10.0.1.3 / 255.255.255.0
19700101-00:00:57 System: myhdhomerun_sync: webclient error (dns failed)
20200517-15:15:01 System: time changed from Thu Jan 01 00:09:55 1970 to Sun May 17 15:15:01 2020
20200517-15:28:12 Tuner: tuner0 tuning 4 WBZ HD (qam256:123MHz-2)
20200517-15:28:13 Tuner: tuner0 streaming http to 10.0.1.4:47622
20200517-15:31:17 Tuner: tuner0 http stream ended (remote closed)
20200517-15:31:44 Tuner: tuner0 tuning 13 WBTS HD (qam256:141MHz-1)
20200517-15:31:44 Tuner: tuner0 streaming http to 10.0.1.4:47662
20200517-15:34:10 Tuner: tuner0 http stream ended (remote closed)
20200517-15:34:13 Tuner: tuner0 tuning 8 WSBK HD (qam256:129MHz-3)
20200517-15:34:14 Tuner: tuner0 streaming http to 10.0.1.4:47688
20200517-15:34:24 Tuner: tuner0 http stream ended (remote closed)
20200517-15:41:46 Tuner: tuner0 tuning 13 WBTS HD (qam256:141MHz-1)
20200517-15:41:47 Tuner: tuner0 streaming http to 10.0.1.4:47768
20200517-15:42:11 Tuner: tuner0 http stream ended (remote closed)
20200517-15:42:57 Tuner: tuner0 tuning 26 WGBX HD (qam256:141MHz-3)
20200517-15:42:57 Tuner: tuner0 streaming http to 10.0.1.4:47784
20200517-15:42:58 Tuner: tuner0 http stream ended (remote closed)
20200517-15:43:02 Tuner: tuner0 tuning 13 WBTS HD (qam256:141MHz-1)
20200517-15:43:02 Tuner: tuner0 streaming http to 10.0.1.4:47788
20200517-16:00:27 Tuner: tuner0 http stream ended (remote closed)
20200517-19:14:04 Tuner: tuner0 tuning 4 WBZ HD (qam256:123MHz-2)
20200517-19:14:04 Tuner: tuner0 streaming http to 10.0.1.4:49666

#4

In the channels app on your TV, play the channel then click Submit Diagnostics under Settings tab