Channels can't find HDHOMERUN on ATV but is working fine on other ATV

Channels Apple TV Troubleshooting
#1

I have Channels set up on Two ATV’s. The downstairs ATV is working perfectly. The upstairs ATV can’t find the HDHomerun Extend at all. I entered the IP address and it can’t find it as well. I was looking in the HDHomerun configuration and noticed that Tuner 0=551.000 mhz and Tuner 1 channel=None.

The HDHomerun and the Downstairs ATV are both on Ethernet and the Upstairs ATV is WIFI. Unsure, if that makes a difference or not. BTW, I have had Channels working on upstairs ATV.

At this point, I am unsure if this a Channels or HDHomerun issue. I have deleted and reinstalled the Channels App on the Upstairs ATV and it did not help.

Any advice or suggestions are greatly appreciated!

Patrick

#2

Check to make sure that the wifi network you are connecting to is the one that you are expecting… (you may be using a neighbors unsecured wifi without realizing it).

Some routers have a “guest” network / mode or option that disables the ability for wifi connected devices to connect to the internal network… (ie: they can get to the internet but not reach an internal server or the tuners)

If your router is dual band, then use a different network name for the 5ghz vs the 2.4ghz networks. Some devices/routers have trouble connecting/flip flopping when using the same SSID for the two bands.

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#3

Just to add to what TeddyR suggested, does anything else that’s on the same wifi see it? If you have another computer/phone with a browser on the same wifi network see if you can get a response from it at (http://yourHomerunIP or even http://yourHomeRunIP/lineup.json). That’d help narrow it down a little.

Seeing as how you’ve had it working, has your network config changed at all?

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#4

Thank you for taking your time and trying to help me resolve my issue! I have it running now. Why? I swapped locations, LOL…the upstairs ATV went downstairs and vice versa. As it turned out both were on the wireless network. I plugged an ethernet cable in and it lit up with all the channels.

Tomorrow, I will swap it again to see what happens…Thanks Again!