Channels on one of my Tivo Stream 4K just stopped working. It cannot find the server. I have other devices including Stream 4K that work. I just sent the diagnostics. Any help is appreciated.
Note that I had difficulty with my initial install last week that turned out to be bug in the latest release. I just installed Channels on my android phone and it cannot find the server either. Curious to issue is related to the previous bug?
Not likely. That was just a bug that didn't bring up the Welcome screen to get started on a first install. But you said you got around that somehow?
Have you tried using Connect at Home from the Tivo Stream and entering the IP address of your DVR Server?
Is your DVR Server using a DHCP Reserved IP address so it doesn't keep changing IP's?
Is your Tivo Stream hard wired or WiFi?
Is your Tivo Stream IP address on the same network as the server?
Would help if you can specify what IP addresses your server and TiVo Stream are using.
1 Like
Not likely. That was just a bug that didn't bring up the Welcome screen to get started on a first install. But you said you got around that somehow?
100% CORRECT
Have you tried using Connect at Home from the Tivo Stream and entering the IP address of your DVR Server?
YES, IT DOES NOT RESOLVE THE ISSUE.
Is your DVR Server using a DHCP Reserved IP address so it doesn't keep changing IP's?
YES
Is your Tivo Stream hard wired or WiFi?
WIFI
Is your Tivo Stream IP address on the same network as the server?
YES
Would help if you can specify what IP addresses your server and TiVo Stream are using.
SERVER: 192.168.68.127
TS4K: 192.68.68.108
1 Like
What happens?
Can you ping your Tivo Stream from your DVR Server? (My guess is NO if it's really at TS4K: 192.68.68.108)
What happens?
IT SAYS "A CHANNELS DVR SERVER WAS NOT FOUND AT..."
Can you ping your Tivo Stream from your DVR Server? (My guess is NO if it's really at TS4K: 192.68.68.108)
YES, BUT I CANNOT PING THE SERVER FROM THE TIVO STREAM. NEW DEVICES CANNOT FIND THE SERVER. ONES THAT HAD ALREADY CONNECTED PRIOR TO THIS AFTERNOON CAN FIND THE SERVER FINE.
YES, I MISTYPED: 192.168.68.108
I see that every time on my iPhone and just wait a little while and it does connect.
Sounds like something is blocking your TS4K from communicating with your server.
Windows firewall/router/?
Guess you'll have to wait until the devs look at the diagnostics you submitted.
No firewall in the way. Server is on a Nvidia. Appreciate your assistance. Good to know it resolves by itself sometimes.
Please submit diagnostics from your DVR and your TS4K.
Go to Support -> Troubleshooting -> Submit Diagnostic Logs from the web interface of the DVR and let us know when it's been submitted so we can have a better idea of what was going on.
Submitted from the TS4K and web interface of the DVR. I was not access the web interface of the DVR through my CPU and had to access it using my phone. This is strange as I could earlier today before all of this started to happen.
There definitely is something going on on your network or your DVR that is causing problems.
It appears your DVR is connected via WiFi, which will often cause lots of problems, but it seems the issue you have extends beyond that.
With a normal network, there will never be these sorts of issues with devices that are all local not able to connect to each other, so it seems you have something unusual or unique going on that will require you to get to the bottom of your network configuration.
If you fully describe your network configuration and how all of your devices are connected to each other and the internet, folks here may have some good suggestions for what you can do to resolve this.
The network is normal. It is a DECO M5 mesh with one main router unit (hardwired to the internet) and two satellite units (connected via wifi). The Channels DVR is on a Nvidia Shield connected via wifi. I have used this Shield as a Plex server, Emby server, and DVR for the Sparkle TV with no issues. I have 20+ IoT devices runing on the network with no issues.
I was able to set up the Channels DVR once you released the update. The DVR server worked perfectly through this afternoon and now works intermittently. My devices randomly disconnect and reconnect as they cannot consistently find the server. When the TS4K Channels DVR app cannot find the Shield, I can still play a show I recorded using Sparkle and stored on the same Shield. My timeshift data for Sparkle is also stored on the Shield and I can use it without an issue.
There appears to is an issue between the Channels DVR app, the Shield server, and the network. If anyone can suggest changes to any of the aforementioned device setting I am all ears.
Mesh networks are notoriously terrible. Wifi is only half duplex as well. Factor in intermittent rf issues that plague any network and you are fighting a battle that you are going to stuggle to win.
I understand that its worked fine for a long time. I troubleshoot business networks for my job and hear this from customers all the time. I have to politely tell them that im not going to troubleshoot something that is not setup optimally. We are going to get the config back to best practices and try and recreate the issue. 99.9% of the time the issue never happens again.
My recommendation. Hard wire the server to the router (no mesh links) and your issues will likely disappear. My personal prefrence, get a mini server and migrate your Channels server to that and ditch the sheild as a server.
1 Like
Exactly
I hear what you are saying, with the setup being suboptimal. Hardwiring and decided mini server would mostly fix the issue.
I am curious to why the Shield works as server for everything else and has for years, and Channels didn't work for half a week?
Any suggestions to make Channels functional in the meantime?
Channels is a little more latency and network dependent than other apps. Not sure maybe the devs can offer some insight.
Good temporary fix: hardwire the server to the router
Better permanent solution: get a dedicated mini pc
Thx for all the advice. One more questions or you. Any suggestions for a mini PC that wont break the bank. The range of suggestions are all over the place on this forum.
This thing (link below) is a $100 with coupon. It says it comes with linux but some say that they got it with windows. If you load ubuntu server as the OS you will have a true dvr appliance. Set and forget. If you dont know linux i could guide you. Ive been thinking about doing a guide for those who want to switch to ubuntu server anyway.
You are going to also need a usb enclosure as well as a large HD. No need to go SSD unless you just have some cash to burn. Spinning disks are stupid cheap now.
The other thing you can do as a proof of concept is get a really long ethernet cable and lay it across the floor and plug into your router. See if the problem goes away. If it does then you know you are on the right track.
Beelink Mini PC S Intel 11th Gen 4-Cores N5095, Mini Desktop Computer 8GB DDR4 RAM 256GB SSD, Dual HDMI, WiFi 4K UHD/Gigabit Ethernet/BT4.0/Linux PC(Ubuntu)/HTPC/Family-NAS Amazon.com
Nice Deal PI users should jump on this.
Done. Should be ok setting up the Ubuntu server, but happy to take pointers if you have time. Fingers crossed this fixes the issues.