Channels DVR TV Everywhere uncaught error

#1

Noticed this morning that none of my queued DVR recording were being implemented from TV everywhere source. I rescanned and the channels were missing. Therefore, I deleted my tveverywhere source and tried to setup a new one only to get the uncaught 5:5 error. I subscribe to Verizon Fios and can access nbc, fox etc via Chrome and safari. I thought it may be the security questions that Fios asks but doesn't show up in the tveverywhere sign in process?

Here are the logs:
2019/12/01 07:39:54 [TVE] Auth starting for Verizon as scottgarrison
2019/12/01 07:39:54 [TVE] action=auth mvpd=Verizon requestor=nbcentertainment
2019/12/01 07:39:54 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=Verizon&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2019/12/01 07:39:54 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2019/12/01 07:39:54 [TVE] action=wait_for_page
2019/12/01 07:39:59 [TVE] action=page_ready
2019/12/01 07:39:59 [TVE] action=wait_for_page done=true reason=page_ready
2019/12/01 07:40:01 [TVE] action=fill_form u=scottgarrison
2019/12/01 07:40:01 [TVE] action=screenshot
2019/12/01 07:40:01 [TVE] action=script_error err=&runtime.ExceptionDetails{ExceptionID:1, Text:"Uncaught", LineNumber:5, ColumnNumber:5, ScriptID:"11", URL:"", StackTrace:(*runtime.StackTrace)(0xc0017133c0), Exception:(*runtime.RemoteObject)(0xc000ab86c0), ExecutionContextID:0} exp=&runtime.RemoteObject{Type:"string", Subtype:"", ClassName:"", Value:easyjson.RawMessage{0x22, 0x6e, 0x6f, 0x20, 0x6c, 0x6f, 0x67, 0x69, 0x6e, 0x20, 0x66, 0x6f, 0x72, 0x6d, 0x20, 0x66, 0x6f, 0x75, 0x6e, 0x64, 0x22}, UnserializableValue:"", Description:"", ObjectID:"", Preview:(*runtime.ObjectPreview)(nil), CustomPreview:(*runtime.CustomPreview)(nil)} exp_value="no login form found"
2019/12/01 07:40:01 [TVE] Auth failed for Verizon: encountered exception 'Uncaught' (5:5)

#2

Where is your dvr installed?

Try click-and-hold on the Check for Update button first

#3

It’s on a Synology 218+. I did try to clickHold on update and it’s says it’s up to date?
Version 2019.11.20.1946

#4

Any error shown on the Log tab after you tried to update?

#5

Here is the log from a few minutes ago. Still no luck:

2019/12/01 12:33:27 [SYS] Error checking for update: Get https://channels-dvr.s3.amazonaws.com/prerelease.json: dial tcp: lookup channels-dvr.s3.amazonaws.com on 192.168.10.35:53: read udp 192.168.10.35:37163->192.168.10.35:53: read: connection refused
2019/12/01 13:45:00 [SNR] Statistics for "TV/Premier League Soccer/Premier League Soccer Manchester United FC vs Aston Villa FC 2019-12-01-1125.mpg": ss=95% snq=100% seq=100% bps=18437536,5632480-18560864 pps=1751,540-1763
2019/12/01 13:45:00 [TNR] Closed connection to 1326B7EB/0 for ch590 NBC Sports Netw
2019/12/01 13:45:00 [DVR] Finished job 1575217500-7 Premier League Soccer
2019/12/01 13:45:01 [DVR] Processing file-33: TV/Premier League Soccer/Premier League Soccer Manchester United FC vs Aston Villa FC 2019-12-01-1125.mpg
2019/12/01 13:45:01 [DVR] Running commercial detection on file 33 (TV/Premier League Soccer/Premier League Soccer Manchester United FC vs Aston Villa FC 2019-12-01-1125.mpg)
2019/12/01 13:51:54 [ERR] Failed to refresh auth: Post https://community.getchannels.com/dvr/api: dial tcp: lookup community.getchannels.com on 192.168.10.35:53: read udp 192.168.10.35:48794->192.168.10.35:53: read: connection refused
2019/12/01 14:10:53 [DVR] Commercial detection finished with 14 markers.
2019/12/01 14:33:27 [SYS] Error checking for update: Get https://channels-dvr.s3.amazonaws.com/latest.json: dial tcp: lookup channels-dvr.s3.amazonaws.com on 192.168.10.35:53: read udp 192.168.10.35:54283->192.168.10.35:53: read: connection refused
2019/12/01 15:37:35 [SYS] Error checking for update: Get https://channels-dvr.s3.amazonaws.com/prerelease.json: dial tcp: lookup channels-dvr.s3.amazonaws.com on 192.168.10.35:53: read udp 192.168.10.35:55195->192.168.10.35:53: read: connection refused
2019/12/01 15:38:17 [TVE] Auth starting for Verizon as scottgarrison
2019/12/01 15:38:17 [TVE] action=auth mvpd=Verizon requestor=nbcentertainment
2019/12/01 15:38:18 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=Verizon&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2019/12/01 15:38:18 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2019/12/01 15:38:18 [TVE] action=wait_for_page
2019/12/01 15:38:23 [TVE] action=page_ready
2019/12/01 15:38:23 [TVE] action=wait_for_page done=true reason=page_ready
2019/12/01 15:38:24 [TVE] action=fill_form u=scottgarrison
2019/12/01 15:38:24 [TVE] action=screenshot
2019/12/01 15:38:24 [TVE] action=script_error err=&runtime.ExceptionDetails{ExceptionID:1, Text:"Uncaught", LineNumber:5, ColumnNumber:5, ScriptID:"11", URL:"", StackTrace:(*runtime.StackTrace)(0xc000d0ab00), Exception:(*runtime.RemoteObject)(0xc000ab8bd0), ExecutionContextID:0} exp=&runtime.RemoteObject{Type:"string", Subtype:"", ClassName:"", Value:easyjson.RawMessage{0x22, 0x6e, 0x6f, 0x20, 0x6c, 0x6f, 0x67, 0x69, 0x6e, 0x20, 0x66, 0x6f, 0x72, 0x6d, 0x20, 0x66, 0x6f, 0x75, 0x6e, 0x64, 0x22}, UnserializableValue:"", Description:"", ObjectID:"", Preview:(*runtime.ObjectPreview)(nil), CustomPreview:(*runtime.CustomPreview)(nil)} exp_value="no login form found"
2019/12/01 15:38:24 [TVE] Auth failed for Verizon: encountered exception 'Uncaught' (5:5)

#6

Your dns is not working correctly. Check your dns settings

#7

You are correct! Just went into Diskstation and they were flagged! Sorry for bothering you with this but I appreciate your help!

Thanks
Scott

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