Do you another account? The account you’re posting from does not have a subscription attached to it.
I'm not sure how that has anything to do with helping me with my problem, but I did not post from a subscription. I found this Channels chat room and signed up.
I do HAVE a DVR subscription though.
Have you ever seen anything happen like the picture I posted ?
Please submit diagnostics from the dvr and share the ID
This happens when no guide data is present. Go to dvr web ui > settings > guide database > delete and recreate
If that doesn’t fix it go to dvr web ui > support > troubleshooting and submit diagnostics then post the diagnostic id here.
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Delete and recreate didn't help.
Logs have been submitted as 17feba85-e842-4e87-babe-d0a849f89810
In the sources area click the gear next to your HDHR then remove the guide and readd your zip code
This is what it looks like. What should I click on/ delete, and where do I re-add my zip?
Are your stations mapped. If they are not then you will need to map them. Then Redownload the Guide.
Just trying to figure out where the issue is.
Well that explains why you have no guide data. It doesn't know which guide data to map for each channel. Did you remove your HD HomeRun and then add it back as a source. The other thing is.... Is your HDHomeRun firmware updated to the latest version.
17feba85-e842-4e87-babe-d0a849f89810
Click remove provider
You can also try Sync Station Mapping
I wonder if the "Sync Station Mapping" option would be helpful, too.
This has happened to me on at least 3 occasions. The fix that worked for me was to remove the provider and then add it back.
silly question but who is the provider? Not that you would know MY provider, but where do I find that info?
Looking at the screenshot of your guide, it looks like your source is an over-the-air antenna. In the WebUI if you click on "Manage Lineup" for your source, in the upper left-hand corner of the resulting page you should see a line like "DVR: USA-OTA". This is what Gracenote uses to provide the proper guide data for your source.
well folks, thanks! It's back to normal! I'm not sure what did it since the change did not happen immediately, but it was probably deleting and adding the provider.
Happy holidays!
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