Channels on Apple TV freezes a lot and loses connection

jpinilla712 · February 25, 2020, 8:38pm

Throughout the day, the apple tv app and the ipad app freeze simultaneously and I get a "connection lost" error. Happens frequently.

here is what my log shows:

2020/02/25 15:17:52.817353 http: TLS handshake error from 192.168.1.1:63387: EOF

jseymour · March 1, 2020, 4:43pm

Surprised you received no responses to this.

Assuming your Apple TV is connected wirelessly, as is your iPad, this sounds likeit may be a WiFi router problem.

Do you have a Channels DVR and do your Apple TV and iPad Channels apps have tuner sharing enabled?

jpinilla712 · March 4, 2020, 1:20am

Wifi is pretty fast. Ive set it up to share tuner but the problem still occurs. Now something worse is popping up. Every hour or so the channel will just drop out all audio. It replicates this error every single day. I have to then switch to another channel and back and it goes back to normal. such a pain.

tmm1 · March 4, 2020, 2:00am

Please update to the latest build of the dvr (click and hold the Update button), then check the Activity section of the dvr while watching Tv and noticing problems. It should show something like "err=xxx" next to "Watching channel N"

jpinilla712 · March 4, 2020, 2:45am

Ah this new versions seems to have stabilized the signal. I'll keep an eye out. Out of curiosity, what were the updates in this new one?

jpinilla712 · March 12, 2020, 10:03pm

okay so it stuttered again today and froze except this is what shows up under status: Activity

Idle

No reason for the pausing of the image

tmm1 · March 12, 2020, 10:12pm

You will need to enable Tuner Sharing on your Apple TV under Channels app settings.

jpblanch75 · March 13, 2020, 2:29am

What is ChannelsDVR running on?

When it freezes you should have out, send a diagnostic log from the app then email support and post here that you did.

resjus30 · October 29, 2020, 10:07pm

Please assist. I’m also having these lost connection and frozen video issues with Apple TV remotely. Other devices like iPhone, iPad and Android all work fine.

On the server side, I’ve hooked Mac mini directly into Webpass Google Fiber without any router and achieve speeds of over 700Mbps. The server is on a static IP with Stealth Mode and Firewall enabled. The latest stable version of DVR Server 2020.10.28.1832 is installed.

Apple TV’s are on two separate networks away from home. They watch the same channel and tuner sharing is enabled. Logs show frequent TLS handshake error EOF and starting transcoder / stopping encoder. Logs follow:

2020/10/29 13:06:48.190417 [TNR] Opened connection to TVE-Cox for ch6051 CNBC
2020/10/29 13:06:48.209033 [HLS] Starting transcoder for channel 6051 from 166.171.248.253 (encoder=remux, resolution=, deinterlacer=, bitrate=4200)
2020/10/29 13:06:48.959469 [HLS] Probed live stream in 750.198097ms: h264 1920x1080 progressive 4111943bps
2020/10/29 13:06:48.969695 [HLS] Session ch6051-dANY-7de6344ee6ce started in 1.259747715s
2020/10/29 13:07:05.315204 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-6-803707371 at 6 (8.008000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=2350 segment_size=0.01)
2020/10/29 13:07:11.701294 [ENC] Request for 7 is for different transcoding parameters at 1mbps
2020/10/29 13:07:18.100416 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-6-803707371 after encoding 6 to 23
2020/10/29 13:07:18.118987 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-7-235152040 at 7 (9.976000) (encoder=h264_videotoolbox, resolution=576, deinterlacer=blend, bitrate=1000 segment_size=0.01)
2020/10/29 13:07:41.399004 [ENC] Request for 24 is for different transcoding parameters at 2mbps
2020/10/29 13:07:47.293763 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-7-235152040 after encoding 7 to 38
2020/10/29 13:07:47.313352 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-24-040329769 at 24 (43.977000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=2350 segment_size=0.01)
2020/10/29 13:20:32.232074 [ENC] Request for 422 is for different transcoding parameters at 3mbps
2020/10/29 13:20:32.251769 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-24-040329769 after encoding 24 to 425
2020/10/29 13:20:32.266568 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-422-876509582 at 422 (836.002000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/10/29 13:30:10.895722 [MTS] Statistics for "TV/Press Your Luck/Press Your Luck 1983-09-19 2020-10-29-1259.mpg": skipped=0 unhandled_packets=0 discontinuity_detected=0 transport_errors=0 invalid_pts=0 invalid_dts=0 saw_pcr=true saw_pmt=true highest_pts=1850.766667
2020/10/29 13:30:10.919008 [TNR] Closed connection to LOCAST-807 for ch5903 KTVUDT4
2020/10/29 13:30:10.919241 [DVR] Finished job 1604001590-59 Press Your Luck
2020/10/29 13:30:10.979339 [DVR] Waiting 29m39.020671s until next job 1604005190-180 Star Trek: The Next Generation
2020/10/29 13:30:11.241237 [DVR] Processing file-1223: TV/Press Your Luck/Press Your Luck 1983-09-19 2020-10-29-1259.mpg
2020/10/29 13:30:11.912565 [DVR] Running commercial detection on file 1223 (TV/Press Your Luck/Press Your Luck 1983-09-19 2020-10-29-1259.mpg)
2020/10/29 13:30:49.330263 [DVR] Commercial detection for Press Your Luck 1983-09-19 2020-10-29-1259.mpg finished with 8 markers.
2020/10/29 13:59:50.001365 [DVR] Starting job 1604005190-180 Star Trek: The Next Generation on ch=[6087]
2020/10/29 13:59:50.001610 [TNR] Sharing existing connection to TVE-Comcast_SSO for ch6087 BBCA (clients=2, len=0)
2020/10/29 13:59:50.001707 [DVR] Starting job 1604005190-186 News Hour on ch=[6780]
2020/10/29 13:59:50.001935 [DVR] Waiting 29m59.998072s until next job 1604006990-86 BBC World News America
2020/10/29 13:59:50.054791 [DVR] Recording for job 1604005190-180 from TVE-Comcast_SSO ch6087 into "TV/Star Trek The Next Generation/Star Trek The Next Generation S01E22 1988-04-18 Symbiosis 2020-10-29-1359.mpg" for 1h0m19.998487s
2020/10/29 13:59:50.124389 [IDX] Generating video index for job 1604005190-180
2020/10/29 13:59:50.408004 [TNR] Opened connection to TVE-Cox for ch6780 ALJAZEERA
2020/10/29 13:59:50.418683 [DVR] Recording for job 1604005190-186 from TVE-Cox ch6780 into "TV/News Hour/News Hour 2008-06-15 2020-10-29-1359.mpg" for 1h0m19.997766s
2020/10/29 13:59:50.489020 [IDX] Generating video index for job 1604005190-186
2020/10/29 14:00:09.946319 [MTS] Statistics for "TV/Star Trek The Next Generation/Star Trek The Next Generation S01E21 1988-04-11 The Arsenal of Freedom 2020-10-29-1259.mpg": skipped=0 unhandled_packets=0 discontinuity_detected=0 transport_errors=0 invalid_pts=0 invalid_dts=0 saw_pcr=true saw_pmt=true highest_pts=14423.406756
2020/10/29 14:00:10.025386 [DVR] Waiting 29m39.974623s until next job 1604006990-86 BBC World News America
2020/10/29 14:00:10.303735 [DVR] Processing file-1222: TV/Star Trek The Next Generation/Star Trek The Next Generation S01E21 1988-04-11 The Arsenal of Freedom 2020-10-29-1259.mpg
2020/10/29 14:00:10.814605 [DVR] Running commercial detection on file 1222 (TV/Star Trek The Next Generation/Star Trek The Next Generation S01E21 1988-04-11 The Arsenal of Freedom 2020-10-29-1259.mpg)
2020/10/29 14:01:36.454133 [DVR] Commercial detection for Star Trek The Next Generation S01E21 1988-04-11 The Arsenal of Freedom 2020-10-29-1259.mpg finished with 14 markers.
2020/10/29 14:25:44.402837 [TNR] Sharing existing connection to TVE-Cox for ch6051 CNBC (clients=2, len=0)
2020/10/29 14:25:44.420970 [HLS] Starting transcoder for channel 6051 from 166.170.37.233 (encoder=remux, resolution=, deinterlacer=, bitrate=4200)
2020/10/29 14:25:51.472868 [HLS] Probe failed for live stream after 7.051752281s and 0 bytes
2020/10/29 14:25:52.181383 [HLS] Session ch6051-dANY-9adc45a8093d started in 7.778973107s
2020/10/29 14:25:52.268045 [HLS] Couldn't generate master playlist for ch6051-dANY-9adc45a8093d: Could not determine video format
2020/10/29 14:25:52.268186 [HLS] Stopping transcoder session ch6051-dANY-9adc45a8093d (out: 0s, finished: false)
2020/10/29 14:29:37.389955 [ENC] Request for 2507 is for different transcoding parameters at 1mbps
2020/10/29 14:29:45.697530 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-422-876509582 after encoding 422 to 2509
2020/10/29 14:29:45.720941 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-2507-205665078 at 2507 (4980.008000) (encoder=h264_videotoolbox, resolution=576, deinterlacer=blend, bitrate=1000 segment_size=0.01)
2020/10/29 14:29:49.998282 [DVR] Waiting 1.726ms until next job 1604006990-86 BBC World News America
2020/10/29 14:29:50.042600 [DVR] Starting job 1604006990-86 BBC World News America on ch=[5915]
2020/10/29 14:29:50.042672 [DVR] Waiting 29m59.957332s until next job 1604008790-37 PBS NewsHour
2020/10/29 14:29:50.791138 [TNR] Opened connection to LOCAST-807 for ch5915 KQEDDT3
2020/10/29 14:29:50.813711 [DVR] Recording for job 1604006990-86 from LOCAST-807 ch5915 into "TV/BBC World News America/BBC World News America 2007-10-01 2020-10-29-1429.mpg" for 30m19.957219s
2020/10/29 14:29:50.869132 [IDX] Generating video index for job 1604006990-86
2020/10/29 14:30:50.472864 [ENC] Request for 2534 is for different transcoding parameters at 3mbps
2020/10/29 14:30:55.706244 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-2507-205665078 after encoding 2507 to 2544
2020/10/29 14:30:55.725428 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-2534-006024564 at 2534 (5033.995000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/10/29 14:30:57.214742 [ENC] Request for 2545 is for different transcoding parameters at 1mbps
2020/10/29 14:30:57.229576 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-2534-006024564 after encoding 2534 to 2536
2020/10/29 14:30:57.248361 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-2545-572685800 at 2545 (5055.984000) (encoder=h264_videotoolbox, resolution=576, deinterlacer=blend, bitrate=1000 segment_size=0.01)
2020/10/29 14:30:58.214506 [ENC] Request for 2537 is for different transcoding parameters at 3mbps
2020/10/29 14:30:58.228454 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-2545-572685800 after encoding 2545 to 2546
2020/10/29 14:30:58.242195 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-2537-402038172 at 2537 (5040.001000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/10/29 14:31:50.192776 [ENC] Request for 2565 is for different transcoding parameters at 1mbps
2020/10/29 14:31:57.825408 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-2537-402038172 after encoding 2537 to 2577
2020/10/29 14:31:57.844671 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-2565-113084190 at 2565 (5093.989000) (encoder=h264_videotoolbox, resolution=576, deinterlacer=blend, bitrate=1000 segment_size=0.01)
2020/10/29 14:32:14.572365 [ENC] Request for 2579 is for different transcoding parameters at 3mbps
2020/10/29 14:32:14.586764 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-2565-113084190 after encoding 2565 to 2589
2020/10/29 14:32:14.601639 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-2579-811440034 at 2579 (5121.983000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/10/29 14:32:50.769450 [TNR] Sharing existing connection to TVE-Cox for ch6051 CNBC (clients=2, len=0)
2020/10/29 14:32:50.789611 [HLS] Starting transcoder for channel 6051 from 166.170.37.233 (encoder=remux, resolution=, deinterlacer=, bitrate=4200)
2020/10/29 14:32:56.954486 [HLS] Probed live stream in 6.164619254s: h264 1920x1080 progressive 3973768bps
2020/10/29 14:32:57.038177 [HLS] Session ch6051-dANY-9adc45a8093d started in 6.269079097s
2020/10/29 14:33:14.060905 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-474241413/encoder-8-548514787 at 8 (12.227767) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/10/29 14:34:31.168868 [ENC] Request for 38 is for different transcoding parameters at 2mbps
2020/10/29 14:34:34.162349 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-474241413/encoder-8-548514787 after encoding 8 to 48
2020/10/29 14:34:34.190398 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-474241413/encoder-38-710651705 at 38 (72.220767) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=2350 segment_size=0.01)
2020/10/29 14:34:37.168265 [ENC] Next segment to pre-encode of 49 is 7.974s from the last request of 45
2020/10/29 14:34:37.181974 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-474241413/encoder-38-710651705 after encoding 38 to 43
2020/10/29 14:34:37.200529 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-474241413/encoder-49-455445467 at 49 (94.242767) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/10/29 14:34:50.098549 [ENC] Request for 45 is for different transcoding parameters at 1mbps
2020/10/29 14:34:50.120910 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-474241413/encoder-49-455445467 after encoding 49 to 57
2020/10/29 14:34:50.144702 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-474241413/encoder-45-904289539 at 45 (86.234767) (encoder=h264_videotoolbox, resolution=576, deinterlacer=blend, bitrate=1000 segment_size=0.01)
2020/10/29 14:35:19.743956 [ENC] Request for 62 is for different transcoding parameters at 2mbps
2020/10/29 14:35:29.136655 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-474241413/encoder-45-904289539 after encoding 45 to 73
2020/10/29 14:35:29.156492 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-474241413/encoder-62-091425185 at 62 (120.234767) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=2350 segment_size=0.01)
2020/10/29 14:35:46.524741 [ENC] Request for 72 is for different transcoding parameters at 3mbps
2020/10/29 14:35:58.304869 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-474241413/encoder-62-091425185 after encoding 62 to 88
2020/10/29 14:35:58.328430 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-474241413/encoder-72-180680761 at 72 (140.221767) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/10/29 14:39:38.864895 [ENC] Request for 2810 is for different transcoding parameters at 1mbps
2020/10/29 14:39:38.884145 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-2579-811440034 after encoding 2579 to 2813
2020/10/29 14:39:38.905234 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-2810-968623715 at 2810 (5580.008000) (encoder=h264_videotoolbox, resolution=576, deinterlacer=blend, bitrate=1000 segment_size=0.01)
2020/10/29 14:39:52.800962 http: TLS handshake error from 166.170.37.233:56427: EOF
2020/10/29 14:44:11.874721 [ENC] Request for 317 is for different transcoding parameters at 2mbps
2020/10/29 14:44:15.966769 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-474241413/encoder-72-180680761 after encoding 72 to 339
2020/10/29 14:44:15.987206 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-474241413/encoder-317-989359103 at 317 (624.238767) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=2350 segment_size=0.01)
2020/10/29 14:44:17.358931 [ENC] Request for 314 is lower than current start segment of 317
2020/10/29 14:44:17.378485 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-474241413/encoder-317-989359103 after starting from 317 without encoding any segments
2020/10/29 14:44:17.401418 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-474241413/encoder-314-801188518 at 314 (618.232767) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=2350 segment_size=0.01)
2020/10/29 14:44:19.157909 [ENC] Encoder stopped for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-474241413/encoder-314-801188518 after encoding 314 to 316
2020/10/29 14:44:19.183619 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-474241413/encoder-318-237493884 at 318 (626.240767) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=2350 segment_size=0.01)
2020/10/29 14:44:23.271959 [HLS] Stopping transcoder session ch6051-dANY-9adc45a8093d (out: 11m26.100778s, finished: false)
2020/10/29 14:44:23.287585 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-474241413/encoder-318-237493884 after encoding 318 to 328
2020/10/29 14:44:59.749303 [TNR] Sharing existing connection to TVE-Cox for ch6051 CNBC (clients=2, len=0)
2020/10/29 14:44:59.766921 [HLS] Starting transcoder for channel 6051 from 166.170.37.233 (encoder=remux, resolution=, deinterlacer=, bitrate=4200)
2020/10/29 14:45:03.849968 [HLS] Probed live stream in 4.08277848s: h264 1920x1080 progressive 3928701bps
2020/10/29 14:45:03.899923 [HLS] Session ch6051-dANY-9adc45a8093d started in 4.15093456s
2020/10/29 14:45:11.120845 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-269415718/encoder-4-290747431 at 4 (4.203611) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/10/29 14:45:26.065177 [HLS] Stopping transcoder session ch6051-dANY-7de6344ee6ce (out: 1h38m45.886011s, finished: false)
2020/10/29 14:45:26.122202 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-653420455/encoder-2810-968623715 after encoding 2810 to 2987
2020/10/29 14:45:59.173337 [TNR] Sharing existing connection to TVE-Cox for ch6051 CNBC (clients=2, len=0)
2020/10/29 14:45:59.199357 [HLS] Starting transcoder for channel 6051 from 166.171.248.253 (encoder=remux, resolution=, deinterlacer=, bitrate=4200)
2020/10/29 14:46:04.534720 [HLS] Probed live stream in 5.334890021s: h264 1920x1080 progressive 4025161bps
2020/10/29 14:46:04.562047 [HLS] Session ch6051-dANY-7de6344ee6ce started in 5.388991908s
2020/10/29 14:46:11.506917 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-814228650/encoder-4-359220197 at 4 (4.252467) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/10/29 14:46:51.530489 [HLS] Stopping inactive session ch6051-dANY-7de6344ee6ce
2020/10/29 14:46:51.530573 [HLS] Stopping transcoder session ch6051-dANY-7de6344ee6ce (out: 40.147289s, finished: false)
2020/10/29 14:46:51.542359 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-814228650/encoder-4-359220197 after encoding 4 to 23
2020/10/29 14:46:57.003291 [TNR] Sharing existing connection to TVE-Cox for ch6051 CNBC (clients=2, len=0)
2020/10/29 14:46:57.019036 [HLS] Starting transcoder for channel 6051 from 166.171.248.253 (encoder=remux, resolution=, deinterlacer=, bitrate=4200)
2020/10/29 14:46:57.735050 [HLS] Probed live stream in 715.664336ms: h264 1920x1080 progressive 4158237bps
2020/10/29 14:46:57.784930 [HLS] Session ch6051-dANY-7de6344ee6ce started in 781.807915ms
2020/10/29 14:47:52.473073 [ENC] Request for 76 is for different transcoding parameters at 2mbps
2020/10/29 14:47:56.150477 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-269415718/encoder-4-290747431 after encoding 4 to 84
2020/10/29 14:47:56.171120 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-269415718/encoder-76-383022103 at 76 (146.211611) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=2350 segment_size=0.01)
2020/10/29 14:48:03.026364 http: TLS handshake error from 166.170.37.233:1973: EOF
2020/10/29 14:50:38.720533 [ENC] Request for 168 is for different transcoding parameters at 3mbps
2020/10/29 14:50:38.733454 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-269415718/encoder-76-383022103 after encoding 76 to 172
2020/10/29 14:50:38.748619 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-269415718/encoder-168-187109147 at 168 (328.226611) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/10/29 14:52:40.182362 [ENC] Request for 224 is for different transcoding parameters at 2mbps
2020/10/29 14:52:46.633547 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-269415718/encoder-168-187109147 after encoding 168 to 231
2020/10/29 14:52:46.652032 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-269415718/encoder-224-826869441 at 224 (436.201611) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=2350 segment_size=0.01)
2020/10/29 14:52:58.735563 [ENC] Request for 232 is for different transcoding parameters at 3mbps
2020/10/29 14:53:06.971769 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-269415718/encoder-224-826869441 after encoding 224 to 241
2020/10/29 14:53:06.990339 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-269415718/encoder-232-052596664 at 232 (452.217611) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/10/29 14:55:40.489162 [ENC] Request for 307 is for different transcoding parameters at 2mbps
2020/10/29 14:55:46.135195 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-269415718/encoder-232-052596664 after encoding 232 to 323
2020/10/29 14:55:46.151782 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-9adc45a8093d-269415718/encoder-307-231363865 at 307 (598.229611) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=2350 segment_size=0.01)

Macnbaish · October 29, 2020, 11:38pm

If you have upstream speeds that fast from the server you could try setting streaming quality to original. Right now it looks like transcoding is happening, so would be good to eliminate that for troubleshooting at least.

resjus30 · October 30, 2020, 4:13am

Edited: yes, I'm seeing the option and will give "Original" quality a shot for the Apple TV app Internet Streaming settings. After using this, I'll review the logs.

resjus30 · October 31, 2020, 10:23am

Now, I’m seeing a “fix your code” error?

2020/10/31 01:00:47.810406 [HLS] Starting transcoder for channel 6087 from 24.4.238.114 (encoder=remux, resolution=, deinterlacer=, bitrate=2700)
2020/10/31 01:00:48.602758 [HLS] ffmpeg: ch6087-dANY-2fe3dc64fecd-remux: [hls @ 0x7fa1ce07a000] Timestamps are unset in a packet for stream 1. This is deprecated and will stop working in the future. Fix your code to set the timestamps properly
2020/10/31 01:00:48.750189 [HLS] Probed live stream in 939.344075ms: h264 1280x718 progressive 2534342bps
2020/10/31 01:00:52.548274 [HLS] Session ch6087-dANY-2fe3dc64fecd started in 15.1348728s

resjus30 · November 2, 2020, 10:23pm

Any support or advise, please? I’ve now got a “broken pipe” console message in red. Everything is running the latest version with tuner sharing, and I’m serving from a Mac mini Quad Core i7 with a 1 Gbps Google Fiber Webpass connection to Apple TV’s away from home. The Apple TV’s are set to Original quality streaming, but still lose connection frequently and freeze.

2020/11/02 13:06:43.488846 http: TLS handshake error from 166.177.248.105:62231: EOF
2020/11/02 13:06:48.475027 http: TLS handshake error from 166.177.248.105:38270: EOF
2020/11/02 13:10:48.470408 http: TLS handshake error from 166.177.248.105:32577: EOF
2020/11/02 13:13:58.470834 http: TLS handshake error from 166.177.248.105:6643: EOF
2020/11/02 13:14:03.469611 http: TLS handshake error from 166.177.248.105:27159: EOF
2020/11/02 13:15:43.468986 http: TLS handshake error from 166.177.248.105:42523: EOF
2020/11/02 13:15:48.465930 http: TLS handshake error from 166.177.248.105:13971: EOF
2020/11/02 13:15:53.476654 http: TLS handshake error from 166.177.248.105:59456: EOF
2020/11/02 13:15:58.468786 http: TLS handshake error from 166.177.248.105:16969: EOF
2020/11/02 13:16:03.478271 http: TLS handshake error from 166.177.248.105:63799: EOF
2020/11/02 13:16:08.467657 http: TLS handshake error from 166.177.248.105:16341: EOF
2020/11/02 13:16:13.476637 http: TLS handshake error from 166.177.248.105:14257: EOF
2020/11/02 13:19:18.505229 http: TLS handshake error from 166.177.248.105:47892: EOF
2020/11/02 13:20:04.595045 http: TLS handshake error from 166.177.248.105:50159: read tcp 136.24.164.189:8089->166.177.248.105:50159: read: connection reset by peer
2020/11/02 13:20:04.994404 http: TLS handshake error from 166.177.248.105:13863: read tcp 136.24.164.189:8089->166.177.248.105:13863: read: connection reset by peer
2020/11/02 13:20:33.595539 http: TLS handshake error from 166.177.248.105:34299: EOF
2020/11/02 13:21:14.640786 [HLS] Stopping transcoder session ch6051-dANY-9adc45a8093d (out: 2h54m37.901011s, finished: false)
2020/11/02 13:21:14.661368 [TNR] Closed connection to TVE-Cox for ch6051 CNBC
2020/11/02 13:21:16.789036 [TNR] Opened connection to TVE-Cox for ch6051 CNBC
2020/11/02 13:21:16.803895 [HLS] Starting transcoder for channel 6051 from 166.177.248.105 (encoder=remux, resolution=, deinterlacer=, bitrate=4200)
2020/11/02 13:21:17.334368 [HLS] Probed live stream in 530.025586ms: h264 1920x1080 progressive 4496231bps
2020/11/02 13:21:17.336936 [HLS] Session ch6051-dANY-9adc45a8093d started in 873.967891ms
2020/11/02 13:21:48.839235 [HLS] Stopping transcoder session ch6051-dANY-9adc45a8093d (out: 49.916011s, finished: false)
2020/11/02 13:21:48.880489 [TNR] Closed connection to TVE-Cox for ch6051 CNBC


2020/11/02 13:29:16 write tcp 136.24.164.189:8089->166.177.248.105:18169: write: broken pipe
GET /dvr/files HTTP/1.1
Host: 136e01e6b510.u.channelsdvr.net:8089
Accept: application/json
Accept-Encoding: gzip, deflate, br
Accept-Language: en-us
Connection: keep-alive
Cookie: session=MTYwNDM1MjU1M3xEdi1sQkFFQ182WUFBUkFCRUFBQVZmLW1BQUlHYzNSeWFXNW5EQXNBQ1dOc2FXVnVkQzFwWkFaemRISnBibWNNRGdBTU9XRmtZelExWVRnd09UTmtCbk4wY21sdVp3d0tBQWgxYzJWeWJtRnRaUVp6ZEhKcGJtY01DZ0FJY21WemFuVnpNekE9fOaPeNW8Bn91BpKB7zBno2mGjHy0mU6Rr5oMZCKfB_q9
User-Agent: ChannelsApp/3.2.45 (AppleTV5,3; tvOS 14.0.2; com.getchannels.dvr 6.23.2358; en-US; America/Los_Angeles)


2020/11/02 13:30:10.671994 [TNR] Closed connection to LOCAST-807 for ch5903 KTVUDT4
2020/11/02 13:33:26.543590 [TNR] Opened connection to TVE-Cox for ch6051 CNBC
2020/11/02 13:33:26.561701 [HLS] Starting transcoder for channel 6051 from 166.177.248.153 (encoder=remux, resolution=, deinterlacer=, bitrate=4200)
2020/11/02 13:33:27.131440 [HLS] Probed live stream in 569.172817ms: h264 1920x1080 progressive 4277633bps
2020/11/02 13:33:27.131937 [HLS] Session ch6051-dANY-7de6344ee6ce started in 1.365677437s
2020/11/02 13:33:27.144708 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-848856895/encoder-1-422495971 at 1 (0.000000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=4200 segment_size=0.01)
2020/11/02 13:33:57.963979 [ENC] Request for 8 is for different transcoding parameters at 3mbps
2020/11/02 13:33:58.373508 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-848856895/encoder-1-422495971 after encoding 1 to 22
2020/11/02 13:33:58.386499 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-848856895/encoder-8-323304707 at 8 (12.012000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/11/02 13:34:39.468023 http: TLS handshake error from 166.177.248.153:32304: EOF
2020/11/02 13:34:49.932572 [ENC] Request for 24 is for different transcoding parameters at 4mbps
2020/11/02 13:34:49.945924 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-848856895/encoder-8-323304707 after encoding 8 to 50
2020/11/02 13:34:49.958071 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-848856895/encoder-24-975662359 at 24 (44.010000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=4200 segment_size=0.01)
2020/11/02 13:35:23.925310 [ENC] Request for 51 is for different transcoding parameters at 3mbps
2020/11/02 13:35:24.571481 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-848856895/encoder-24-975662359 after encoding 24 to 68
2020/11/02 13:35:24.583453 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-848856895/encoder-51-634402796 at 51 (95.996000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/11/02 13:36:26.091293 [ENC] Request for 71 is for different transcoding parameters at 2mbps
2020/11/02 13:36:28.824377 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-848856895/encoder-51-634402796 after encoding 51 to 98
2020/11/02 13:36:28.837074 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-848856895/encoder-71-220899995 at 71 (136.002000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=2350 segment_size=0.01)
2020/11/02 13:36:30.972865 [ENC] Next segment to pre-encode of 99 is 43.978s from the last request of 77
2020/11/02 13:36:30.983029 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-848856895/encoder-71-220899995 after encoding 71 to 76
2020/11/02 13:36:30.995643 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-848856895/encoder-99-329361696 at 99 (191.992000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/11/02 13:37:03.494259 [ENC] Request for 85 is for different transcoding parameters at 4mbps
2020/11/02 13:37:05.622226 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-848856895/encoder-99-329361696 after encoding 99 to 119
2020/11/02 13:37:05.635749 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-848856895/encoder-85-585395113 at 85 (163.997000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=4200 segment_size=0.01)
2020/11/02 13:37:45.672155 [HLS] Stopping transcoder session ch6051-dANY-7de6344ee6ce (out: 4m37.911011s, finished: false)
2020/11/02 13:37:45.695562 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-848856895/encoder-85-585395113 after encoding 85 to 139
2020/11/02 13:37:45.704861 [TNR] Closed connection to TVE-Cox for ch6051 CNBC
2020/11/02 13:37:49.165094 [TNR] Opened connection to TVE-Cox for ch6051 CNBC
2020/11/02 13:37:49.200256 [HLS] Starting transcoder for channel 6051 from 166.177.248.153 (encoder=remux, resolution=, deinterlacer=, bitrate=4200)
2020/11/02 13:37:49.655132 [HLS] Probed live stream in 454.25264ms: h264 1920x1080 progressive 4046004bps
2020/11/02 13:37:49.669910 [HLS] Session ch6051-dANY-7de6344ee6ce started in 734.230566ms
2020/11/02 13:37:49.683787 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-1-802170959 at 1 (0.000000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=4200 segment_size=0.01)
2020/11/02 13:38:11.153768 [ENC] Request for 5 is for different transcoding parameters at 1mbps
2020/11/02 13:38:11.533837 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-1-802170959 after encoding 1 to 14
2020/11/02 13:38:11.547100 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-5-105741992 at 5 (6.006000) (encoder=h264_videotoolbox, resolution=576, deinterlacer=blend, bitrate=1000 segment_size=0.01)
2020/11/02 13:38:59.776646 [ENC] Request for 33 is for different transcoding parameters at 3mbps
2020/11/02 13:39:01.587707 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-5-105741992 after encoding 5 to 39
2020/11/02 13:39:01.601715 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-33-900678753 at 33 (59.993000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/11/02 13:39:03.934503 [ENC] Request for 40 is for different transcoding parameters at 1mbps
2020/11/02 13:39:03.945514 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-33-900678753 after encoding 33 to 39
2020/11/02 13:39:03.957365 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-40-253763422 at 40 (74.007000) (encoder=h264_videotoolbox, resolution=576, deinterlacer=blend, bitrate=1000 segment_size=0.01)
2020/11/02 13:39:07.121590 [ENC] Request for 38 is for different transcoding parameters at 4mbps
2020/11/02 13:39:12.431855 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-40-253763422 after encoding 40 to 44
2020/11/02 13:39:12.445699 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-38-518958957 at 38 (70.003000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=4200 segment_size=0.01)
2020/11/02 13:39:38.471051 [ENC] Request for 47 is for different transcoding parameters at 3mbps
2020/11/02 13:39:41.905215 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-38-518958957 after encoding 38 to 61
2020/11/02 13:39:41.918989 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-47-624789094 at 47 (88.021000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/11/02 13:40:06.571290 [ENC] Request for 62 is for different transcoding parameters at 4mbps
2020/11/02 13:40:15.120675 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-47-624789094 after encoding 47 to 76
2020/11/02 13:40:15.134294 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-62-193320744 at 62 (118.018000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=4200 segment_size=0.01)
2020/11/02 13:40:20.319782 http: TLS handshake error from 166.177.248.153:23841: EOF
2020/11/02 13:42:44.164886 [ENC] Request for 148 is for different transcoding parameters at 2mbps
2020/11/02 13:42:44.176930 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-62-193320744 after encoding 62 to 155
2020/11/02 13:42:44.188951 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-148-905353388 at 148 (284.017000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=2350 segment_size=0.01)
2020/11/02 13:43:03.674837 [ENC] Request for 153 is for different transcoding parameters at 1mbps
2020/11/02 13:43:11.486496 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-148-905353388 after encoding 148 to 167
2020/11/02 13:43:11.499816 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-153-169783448 at 153 (293.994000) (encoder=h264_videotoolbox, resolution=576, deinterlacer=blend, bitrate=1000 segment_size=0.01)
2020/11/02 13:43:29.036295 [ENC] Request for 168 is for different transcoding parameters at 3mbps
2020/11/02 13:43:33.204992 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-153-169783448 after encoding 153 to 177
2020/11/02 13:43:33.219880 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-168-021026862 at 168 (323.990000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/11/02 13:44:00.030932 [ENC] Request for 180 is for different transcoding parameters at 2mbps
2020/11/02 13:44:00.041268 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-168-021026862 after encoding 168 to 198
2020/11/02 13:44:00.053417 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-180-461752826 at 180 (348.014000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=2350 segment_size=0.01)
2020/11/02 13:44:00.932630 [ENC] Request for 177 is lower than current start segment of 180
2020/11/02 13:44:00.942318 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-180-461752826 after starting from 180 without encoding any segments
2020/11/02 13:44:00.954590 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-177-138508092 at 177 (342.008000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=2350 segment_size=0.01)
2020/11/02 13:44:02.533429 [ENC] Encoder stopped for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-177-138508092 after encoding 177 to 179
2020/11/02 13:44:02.547098 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-181-768768725 at 181 (350.016000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=2350 segment_size=0.01)
2020/11/02 13:44:35.878367 [ENC] Request for 188 is for different transcoding parameters at 1mbps
2020/11/02 13:44:41.665356 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-181-768768725 after encoding 181 to 213
2020/11/02 13:44:41.679753 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-188-807864022 at 188 (361.995000) (encoder=h264_videotoolbox, resolution=576, deinterlacer=blend, bitrate=1000 segment_size=0.01)
2020/11/02 13:44:43.529939 [ENC] Next segment to pre-encode of 214 is 40.007s from the last request of 194
2020/11/02 13:44:43.541316 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-188-807864022 after encoding 188 to 192
2020/11/02 13:44:43.554111 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-214-697003895 at 214 (414.014000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=2350 segment_size=0.01)
2020/11/02 13:44:45.324053 http: TLS handshake error from 166.177.248.153:62795: EOF
2020/11/02 13:44:46.017400 [ENC] Request for 194 is for different transcoding parameters at 1mbps
2020/11/02 13:44:52.361261 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-214-697003895 after encoding 214 to 218
2020/11/02 13:44:52.375018 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-194-919643273 at 194 (374.007000) (encoder=h264_videotoolbox, resolution=576, deinterlacer=blend, bitrate=1000 segment_size=0.01)
2020/11/02 13:45:10.109723 [ENC] Request for 203 is for different transcoding parameters at 4mbps
2020/11/02 13:45:10.121925 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-194-919643273 after encoding 194 to 232
2020/11/02 13:45:10.134075 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-203-548931251 at 203 (391.992000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=4200 segment_size=0.01)
2020/11/02 13:45:28.901067 [HLS] Stopping transcoder session ch6051-dANY-7de6344ee6ce (out: 7m39.973789s, finished: false)
2020/11/02 13:45:28.961609 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-853623637/encoder-203-548931251 after encoding 203 to 238
2020/11/02 13:45:29.010180 [TNR] Closed connection to TVE-Cox for ch6051 CNBC
2020/11/02 13:45:30.683364 [TNR] Opened connection to TVE-Cox for ch6051 CNBC
2020/11/02 13:45:30.699431 [HLS] Starting transcoder for channel 6051 from 166.177.248.153 (encoder=remux, resolution=, deinterlacer=, bitrate=4200)
2020/11/02 13:45:31.052342 [HLS] Probed live stream in 352.501127ms: h264 1920x1080 progressive 4170932bps
2020/11/02 13:45:31.171347 [HLS] Session ch6051-dANY-7de6344ee6ce started in 1.151142448s
2020/11/02 13:45:31.189798 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-1-078725579 at 1 (0.000000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=4200 segment_size=0.01)
2020/11/02 13:45:55.533411 http: TLS handshake error from 166.177.248.153:2573: EOF
2020/11/02 13:46:00.685518 http: TLS handshake error from 166.177.248.153:8025: EOF
2020/11/02 13:46:01.147880 [ENC] Request for 3 is for different transcoding parameters at 2mbps
2020/11/02 13:46:04.081241 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-1-078725579 after encoding 1 to 23
2020/11/02 13:46:04.094972 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-3-193639765 at 3 (2.002000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=2350 segment_size=0.01)
2020/11/02 13:46:07.221972 [ENC] Next segment to pre-encode of 24 is 19.986s from the last request of 14
2020/11/02 13:46:07.231357 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-3-193639765 after encoding 3 to 13
2020/11/02 13:46:07.243608 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-24-274119513 at 24 (44.010000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=4200 segment_size=0.01)
2020/11/02 13:53:54.908452 [ENC] Request for 261 is for different transcoding parameters at 3mbps
2020/11/02 13:54:05.772810 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-24-274119513 after encoding 24 to 266
2020/11/02 13:54:05.786027 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-261-491590940 at 261 (512.011000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/11/02 13:54:19.415636 [ENC] Request for 267 is for different transcoding parameters at 4mbps
2020/11/02 13:54:24.215689 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-261-491590940 after encoding 261 to 276
2020/11/02 13:54:24.228856 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-267-921759173 at 267 (524.023000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=4200 segment_size=0.01)
2020/11/02 13:55:01.034504 [ENC] Request for 284 is for different transcoding parameters at 3mbps
2020/11/02 13:55:04.652860 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-267-921759173 after encoding 267 to 296
2020/11/02 13:55:04.665004 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-284-579006632 at 284 (558.024000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/11/02 13:55:38.517447 [ENC] Request for 307 is for different transcoding parameters at 4mbps
2020/11/02 13:55:41.298895 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-284-579006632 after encoding 284 to 316
2020/11/02 13:55:41.310824 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-307-516108174 at 307 (604.003000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=4200 segment_size=0.01)
2020/11/02 13:55:43.608617 [ENC] Request for 317 is for different transcoding parameters at 3mbps
2020/11/02 13:55:43.620205 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-307-516108174 after encoding 307 to 313
2020/11/02 13:55:43.632993 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-317-830652559 at 317 (624.023000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/11/02 13:55:44.609551 [ENC] Request for 317 is for different transcoding parameters at 4mbps
2020/11/02 13:55:44.620977 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-317-830652559 after starting from 317 without encoding any segments
2020/11/02 13:55:44.633620 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-317-068195737 at 317 (624.023000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=4200 segment_size=0.01)
2020/11/02 13:57:50.883733 [ENC] Request for 380 is for different transcoding parameters at 3mbps
2020/11/02 13:57:58.369233 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-317-068195737 after encoding 317 to 384
2020/11/02 13:57:58.382792 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-380-317216280 at 380 (748.014000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/11/02 13:58:07.570215 [ENC] Request for 385 is for different transcoding parameters at 4mbps
2020/11/02 13:58:07.582836 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-380-317216280 after encoding 380 to 391
2020/11/02 13:58:07.595223 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-385-414061554 at 385 (758.024000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=4200 segment_size=0.01)
2020/11/02 13:58:20.562047 [ENC] Request for 392 is for different transcoding parameters at 3mbps
2020/11/02 13:58:25.856346 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-385-414061554 after encoding 385 to 399
2020/11/02 13:58:25.868968 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-392-269214675 at 392 (772.004000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/11/02 13:58:46.573892 [ENC] Request for 400 is for different transcoding parameters at 4mbps
2020/11/02 13:58:53.176044 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-392-269214675 after encoding 392 to 413
2020/11/02 13:58:53.189966 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-400-105251663 at 400 (788.020000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=4200 segment_size=0.01)
2020/11/02 13:59:21.023617 [ENC] Request for 414 is for different transcoding parameters at 3mbps
2020/11/02 13:59:24.602612 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-400-105251663 after encoding 400 to 428
2020/11/02 13:59:24.615963 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-414-247582575 at 414 (814.013000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=3000 segment_size=0.01)
2020/11/02 13:59:40.510822 http: TLS handshake error from 166.177.248.153:49821: EOF
2020/11/02 13:59:55.279275 [ENC] Request for 429 is for different transcoding parameters at 4mbps
2020/11/02 14:00:04.714278 [ENC] Stopped encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-414-247582575 after encoding 414 to 448
2020/11/02 14:00:04.729602 [ENC] Starting encoder for ch6051 in /Volumes/channels/Streaming/ch6051-dANY-7de6344ee6ce-980320474/encoder-429-054485618 at 429 (844.010000) (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=4200 segment_size=0.01)

Macnbaish · November 2, 2020, 10:36pm

Do you have a computer at the remote location. Where you are having issues? It would be interesting to be running a continuous ping to the public IP of the location the DVR server is hosted at. That way you could confirm or rule out connectivity issues.

resjus30 · November 2, 2020, 10:39pm

Do you recommend any tool to test ping to my server from the Away from Home network?

tmm1 · November 2, 2020, 10:42pm

You don't have a stable remote connection and the bandwidth has to keep adjusting to compensate.

Try my.channelsdvr.net/speedtest from the remote network and see what it shows

resjus30 · November 8, 2020, 6:13pm

Thank you. It seems the client cellular 4G LTE Internet connection download speeds are an issue. We’ve hardwired in with Ethernet to improve things and are figuring out if we can get terrestrial landline Internet to improve downlink. Thanks.