Channels Remote Access doesn't update when public IP changes

Channels DVR Server Troubleshooting
#1

Seemingly every time the public IP changes on my home connection, I lose the ability to connect to Channels remotely. I get the message "Remote Access is enabled but we can not reach your server."

When I log in to the server via TeamViewer I see a message in the Remote Access section of General Settings pointing me to Troubleshooting, which then reveals the issue: "x.u.channelsdvr.net is pointed at x.x.x.x but the current IP for this system is y.y.y.y" - and the only apparent way to resolve this is to restart the server. The log shows the same message but nothing else related. I also sometimes see "Could not reach DNS server: lookup resolver-check.u.channelsdvr.net: no such host"

Is there any way to force the server to recognise the change in IP? My DynDNS client updated as expected.

#2

This updates about every three hours, which we’ve considered more than enough of a cadence.

  1. How often is your IP changing?
  2. Is this just the worst luck of all time?
  3. Do you have a way to tell when your IP changed with your other update mechanisms to compare with how long it’s been since it updated?
#3

If you toggle remote access between off and auto it should refresh the dynamic dns

#4

@maddox I've noticed it maybe once every few weeks, so you're right it's probably just bad luck on the timing front. My Dynamic DNS record changed at 17.53, and I posted the original message at 19.25 (both times CEST) so there had been around an hour and a half between the change and me noticing.

@tmm1 Thanks for the tip, I'll try that next time (although I feel like I might have tried that in the past and it didn't seem to work, but it's posible that's a false memory).

It would be great if there was a simple button/link to force it to refresh - especially since the Troubleshooting already recognises it as being incorrect. But if "switching it off and on again" does the trick then that's enough for me!

#5