This probably has an easy and obvious answer but I can't find it.
I have 2 Apple TVs that are Channels clients; both are listed in the Clients section of web settings, have the same/current OS and are at v. 5.4.1.
I have 2 Channels Collections that I have set up and, in the Clients section, under "Server Side Only > Channels Collections" I selected them both to show up in the On Now and Guide menus
One of the Apple TVs works exactly as expected/desired; the other one, every so often (at least a couple of times a week) likes to display the default collections (i.e. All/HD/Favorites/Sports/Kids, or whatever order it is in) rather than the collections we have created and designated. If I get out of Channels and swipe up on the remote to reset the app, it goes back to displaying the channel collections we want to display before going back to the default almost the next time we call up Channels.
This same Apple TV oftentimes also likes to display the "Preparing your TV" splash screen before starting up as well.
Anyone have any ideas on what I need to do that I am missing? Thanks