Channels stop playing!

Hi all
Seems random channels just Stop and it says in DVR Watching ch6107 from ::1 (Finished)

even though the guide shows theres something on all the time?
is there a fix for this please

Please go to Help -> Submit Diagnostic Logs from the web interface of the DVR and let us know when it's been submitted so we can have a better idea of what was going on.

just done
f97aaa16-97f0-4e63-9eaa-de4dc89ce404

Are you streaming from the Android app or iOS/tvOS? What shows on the screen of the player when this happens?

yes just shows blank screen again i try in DVR playing the channel just says starting transcode

Which app are you using?

Android and IOS Macbook too

Sorry, the way you're trying to use the DVR is not supported.

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