Hey gang, looking for some help here. I upgraded to Synology DSM7 and updated the channels package. Ever since then, my home TV takes between 15 to 20 seconds stuck on the "can't find your server screen" before it finally loads everything. It was always instant. No idea what could be happening and could use some help.
kindly,
What OS version and Channels version on your TV?
Does your NAS have one or two Ethernet cables connected
The nas has only one ethernet cable but its the same NAS that's been running channels for the last two years. Apple TV OS is 15.2 and Channels is the latest beta. It isn't only on the TV, when I run it on the iPad, Bedroom Apple TV and even iPhone, the delay is there.
Just sent diagnostics from the app
at this moment its 26 and 45 up, typically on average its around 60/60
Its not just the beta app, it happens on the regular app and the iPad as well
The logs show it finds your DVR right away, but takes some time to download all the information from it.
If you load the DVR web UI in a browser, is there any delay or is it pretty fast?
Could be related to your Custom Channels perhaps. Honestly I'm not really sure.
Sounds like you an an internet speed test. If you can test the local network speeds using the link I posted above, that would be helpful.
I was having this issue for a while and it turned out that the NAS was just overloaded and slow to respond. In my case adding additional RAM solved the problem.