Choppy after changing channels

Channels Apple TV Troubleshooting
#1

Hello,

I’m using a Apple TV 4k connected via ethernet. Latest version of the Channels for TVOS app. HDHR Prime with the latest firmware. Verizon FiOS cablecard.

Everything works fine when I first open the app and tune to a channel. If I switch channels, the app gets very choppy. Audio plays fine, but video drops to a frame every 3 seconds. Also, it slows down the entire app and Apple TV. Navigating menus in the app is super slow. Even after closing the app, navigating the Apple TV is slow.

I have to restart the Apple TV to get back to normal. Everything is fine after a restart until I change channels.

If I tune to one channel and leave it, everything is fine. I can switch between apps no problem, as long as I stay on that first tuned channel.

#2

Super strange. Is it happening on local stations like fox, nbc?

Try the free app InstaTv to see if it has the same problem.

#3

InstaTV works fine.
It does this even on local channels.

#4

I’m sending you a beta to try. After the issue occurs go to the bottom of the Settings tab to submit video diagnostics.

#5

Thanks for the quick response.

#6

This sounds similar to the ongoing issue I’ve been having for the past couple months with skipping frames. It happens on H.264 channels when skipping adverts, though not always. I can’t identify a specific set of conditions in order to reproduce it. Usually pausing for a few seconds clears it. I don’t get the slowdown you’ve described though.

ATV4K running latest App Store version of Channels, all wired with gigabit Ethernet.

#7

Should I have gotten the beta by now or are you still working on it?

#8

I sent you the beta invite already. Check your spam folder maybe. The email is from Apple.

#9

Could you send it again? I checked everywhere in my email, and I don’t see it.

Thanks.

#10

Ok, I got it that time. I’ve sent the logs.

Thanks

#11

Hi, just seeing if you’ve had a chance to take a look at this.

#12

The logs showed nothing unusual. Can you make a video with your phone or something so I can see what’s happening?

#13

Found out what was wrong. My appletv is connected to an Oppo 203. The Oppo was set to automatically match the chroma which was causing problems. I set the chroma to the same 4:2:2 chroma as the Apple tv and all works fine now.

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