Chrome failed to start: when adding Xfinity as a TVe Source

Channels DVR Server TV Everywhere
#1

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I am able to log into Xfinity directly in the same browser but when I try in Channels Admin I get the error above. I tried searching but most other versions of this error come with other details.

I restarted the computer, updated to the latest pre-release and tried both Chrome and Edge. Anyone else have this issue or any ideas on how to fix it?

Unfortunately the logs are not much help either.
2023/08/31 10:14:17.969863 [TVE] Auth starting for Comcast_SSO as ********
2023/08/31 10:14:18.153546 [TVE] action=auth mvpd=Comcast_SSO requestor=nbcentertainment
2023/08/31 10:14:18.269693 [TVE] Auth failed for Comcast_SSO: chrome failed to start:

Software Versions
Version
2023.08.31.0621

Windows Microsoft Windows 11 Pro
10.0.22621.2134 Build 22621.2134 (kernel: 10.0.22621.2134 Build 22621.2134)

#2

Click on the Support icon on the top of the admin page, then Troubleshooting. It should check your chrome install and fix any corruption that it may find.

1 Like
#3

I did not know about that very cool.

Giving it a try.

#4

Not sure what the next steps are here. I update Chrome and then Reinstalled it entirely and neither fixed the issue. I don't know where to start on the DNS I am using the default DNS servers from my ISP. I Could try swapping to Google or another service.

DNS
Could not reach whois server: 204.228.159.26: whois: connect to whois server failed: dial tcp 198.60.22.14:4321: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

TV Everywhere
Chrome installation is corrupted

#5

Do you have any third party Anti-virus or anti-malware software installed on the system?
If so, remove them.

#6

Just Windows Defender (Or whatever it is called now)

#7

Are you using a cloud dns provider?

#8

The latest pre-release will quiet that DNS error.

#9

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