Client sits at blank purple screen for 10 seconds on launch

Beta Community Android
#1

I'm on Beta 8.6.230 on a 2019 ShieldTV Pro. When I launch Channels for the first time, after a reboot or "dismissing" the app, I sit at a blank purple screen for about 10 seconds. I then get the spinner for about 1 second and then the UI loads. I've seen this in the Alpha as well, which is why I dropped back to the Beta. Once Channels has launched, I can switch back to it with no delay. It is consistently reproducible.

I'm not sure at what point the logging is enabled in the app. I can't access it by IP:5700/log?show=all until the UI comes up, and I only see 2 seconds of logs so I'm guessing logging isn't running when the problem is happening. Don't know if it's related, but I see these two lines in the log on the client:

08-06 15:39:13.372 27392 27412 E Fabric : io.fabric.sdk.android.services.network.HttpRequest$HttpRequestException: java.net.ConnectException: Failed to connect to settings.crashlytics.com/0.0.0.0:443

08-06 15:39:44.038 27392 27459 V ApiServer: REQUEST: GET /log
08-06 15:39:44.068 27392 27459 E fi.iki.elonen.NanoHTTPD: Could not send response to the client
08-06 15:39:44.068 27392 27459 E fi.iki.elonen.NanoHTTPD: java.net.SocketException: Broken pipe

Update: I did a force stop and clear data on the app. When I launched it, I still got the blank screen for about 10 seconds before the "Welcome to Channels DVR" screen appeared.

#2

Very strange. Do you have a computer you can run adbLink logcat to get all the system logs from when the app is starting?

#3

Yeah. I have a Win10 laptop. I haven't used adb before, but if you tell me what to do I can do it. :grinning:

#4

I think you can use this one http://www.jocala.com/

#5

Just emailed [email protected] the logcat file. Subject is the title of this thread. It looks like the issue might be between 18:21:33.904 and 18:21:47.759?

#6

Could be a bonjour delay in dns resolution. Can you click Connect to DVR > At Home and enter IP of your DVR.

#7

Just tried that and it made no difference (I've always used the IP for connecting from the client). I did have bonjour discovery disabled in the Channels admin website, but turning it back on didn't make any difference either. I had it disabled because I thought it was an Apple only thing until I read more about it. Anyway, as I mentioned enabling it made no difference.

#8

Any update on this, or any other info I can provide?

#9

It's still not clear what's going on. Are you using pihole or something else that's blocking crashlytics. Would be useful to know if the same thing happens without that enabled.

#10

I actually am using Pi-hole. I disabled it and tried again, but still have the issue. I also tried setting the DNS servers my ShieldTV uses to 8.8.8.8 and 8.8.4.4. No luck with that either.

#11

Tried this on my 2017 Shield TV hooked up to a different TV and had the same problem, so it's not device specific.

1 Like
#12

What about if its disconnected from wifi and has no network?

#13

If I disconnect / turn off both wired and wireless, the Connect to DVR screen pops up immediately when I launch Channels.
I also checked the Tivo 4k Stream I bought to play around with, and I get the blank purple screen even longer on it than I do on the Shield TV. I'm assuming it's because the processor is slower (tried both wired and wireless).

#14

Can you upgrade to 8.20.1826 beta then reproduce and submit diagnostics

#15

Done. It was actually on 8.20.2145 when I did submitted them.

#17

Thanks! I see the 15s gap in the logs. I've added more logging based on where it stopped in v8.21.2039, and would appreciate new diagnostics when you get a chance.

#18

Done.

#20

Any update on this, or any other info I can provide?

#21

Another adb log with the latest beta would be helpful

#22

Just emailed [email protected] the logcat file. Subject is the title of this thread. Client version was 8.27.438. I also submitted new diagnostics as well. Thanks.