Client sits at blank purple screen for 10 seconds on launch

Beta Community Android
#6

Could be a bonjour delay in dns resolution. Can you click Connect to DVR > At Home and enter IP of your DVR.

#7

Just tried that and it made no difference (I've always used the IP for connecting from the client). I did have bonjour discovery disabled in the Channels admin website, but turning it back on didn't make any difference either. I had it disabled because I thought it was an Apple only thing until I read more about it. Anyway, as I mentioned enabling it made no difference.

#8

Any update on this, or any other info I can provide?

#9

It's still not clear what's going on. Are you using pihole or something else that's blocking crashlytics. Would be useful to know if the same thing happens without that enabled.

#10

I actually am using Pi-hole. I disabled it and tried again, but still have the issue. I also tried setting the DNS servers my ShieldTV uses to 8.8.8.8 and 8.8.4.4. No luck with that either.

#11

Tried this on my 2017 Shield TV hooked up to a different TV and had the same problem, so it's not device specific.

1 Like
#12

What about if its disconnected from wifi and has no network?

#13

If I disconnect / turn off both wired and wireless, the Connect to DVR screen pops up immediately when I launch Channels.
I also checked the Tivo 4k Stream I bought to play around with, and I get the blank purple screen even longer on it than I do on the Shield TV. I'm assuming it's because the processor is slower (tried both wired and wireless).

#14

Can you upgrade to 8.20.1826 beta then reproduce and submit diagnostics

#15

Done. It was actually on 8.20.2145 when I did submitted them.

#17

Thanks! I see the 15s gap in the logs. I've added more logging based on where it stopped in v8.21.2039, and would appreciate new diagnostics when you get a chance.

#18

Done.

#20

Any update on this, or any other info I can provide?

#21

Another adb log with the latest beta would be helpful

#22

Just emailed [email protected] the logcat file. Subject is the title of this thread. Client version was 8.27.438. I also submitted new diagnostics as well. Thanks.

#24

Thanks. I added more logging in v8.27.2129. I think I know what's going on, but this latest version should confirm it. Can you update and submit diagnostics from the app after boot.

#25

Thanks. Diagnostics submitted.

#27

Did it turn out to be what you thought it was? :grin:

#28

Yes. I'm looking into ways to fix it

#29

Any news on a fix for this? Thanks.